Fleming Verandas Reviews 146

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We love our new glass roofed veranda. It has completely changed how we use our outside space. It’s spacious and easily accommodates and protects our outside furniture. We now have no worries if it... See more

Rated 5 out of 5 stars

I would like to thank Sam Fleming for his support and advice about our glass room and veranda project. Unfortunately I decided to go to another company due to cost reasons but now I wish hadn't. Sam h... See more

Rated 4 out of 5 stars

Great result after a few problems. The quality of the product has saved the review! Several issues all resolved hence the 4 stars. Product was delayed in delivery twice therefore 4 months after... See more

Rated 5 out of 5 stars

Amazing service from Sam and the Team. From the day we visited the showroom right up until completion the journey has been perfect. As is often the case there can sometimes be snags and issues... See more

Company details

  1. Home Improvement Store

Written by the company

Specialists in outdoor verandas, glass rooms, awnings and outdoor spaces. Enquire today for your free quotation and home design visit.


Contact info

4.8

Excellent

TrustScore 5 out of 5

146 reviews

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Rated 5 out of 5 stars

Good communication and customer service!

We approached Fleming Verandas for a 6m x 3m Toscana Veranda. Our garden is south facing and due to the weather we experience in England we needed a cover for our garden furniture. Everyone has been brilliant throughout the process. We had Rob come round to measure and for a cuppa. We spoke about all the sun that was coming through the kitchen and decided to add blinds. Smooth and thorough process. Any time we wanted to know anything, the office staff (Chris in particular) were always happy to help. Cost was a lot cheaper than some of the quotes we received and the installation was done so quick you could blink and miss it. Highly recommend!

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Made appointment with Fleming

Made appointment with Fleming, to see the product e we e liked the look and the way they were made,got a home visit from Sam,we ordered what we wanted within a few weeks fitter’s turned up to carry out the installation, a great product great fitters,and wonderful staff thanks to Sam and the rest of Fleming’s

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Value for money, quality of workmanship

I settled on Flemings Verandas after getting quotes from other companies. Although Flemings was the cheapest I chose them as they had very good reviews. Communication with them was good as we settled on the design and final price. The erection work started on time and was finished within one day. The two people involved in the erection were friendly and helpful. I was very pleased with the final result.

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with my new 7m by 3m glass…

Very happy with my new 7m by 3m glass veranda , with blinds . Sam was very friendly and helpful , and the fitters were very quiet and capable . An excellent job all round, and well priced , given some silly prices quoted by others .

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Stunning Glass Room Installation: Professionalism and Attention to Detail at Its Finest

I recently had the pleasure of working with Fleming Verandas for the installation of a glass room in my backyard, and I cannot say enough good things about the experience. From start to finish, everything was handled with the utmost professionalism, care, and attention to detail.

The team was incredibly responsive and helpful throughout the entire process, from the initial consultation to the final installation. They took the time to answer all of my questions, address my concerns, and provide me with all of the information I needed to make an informed decision about my new glass room.

The installation itself was seamless and went off without a hitch. The team arrived on time, worked efficiently and quickly, and completely transformed my backyard by the time they have finished. The glass room they installed is simply stunning and has quickly become one of my favourite places to relax and enjoy the outdoors.

Overall, I cannot recommend Flemings enough. They are true professionals who take pride in their work and truly care about their customers. If you are in the market for a glass room or any other type of veranda installation, I would highly recommend giving them a call. You will not be disappointed!

April 16, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. Spoken to disrespectfully and not at all interested in any sale. To make matters worse they are saying they are not offering interest free but displaying on their website 0% interest free up to £5000. I would definitely be wary of a company like this

April 19, 2023
Unprompted review
Fleming Verandas logo

Reply from Fleming Verandas

Dear Raj,

We are very sorry that you’re disappointed in your recent experience with Fleming Verandas.

As one of the directors of the business, I spoke with you myself, and was present for the subsequent conversations with my colleagues. Myself, and my team, were polite and courteous to you during our interactions, and at no point do I feel that you were addressed in a disrespectful manner. I apologise if this aspect of our service falls short of your expectations, and if this is how you felt.

With regards to our internal process, our team attempted to follow this and to provide you with as much impartial advice and guidance as possible. You confirmed that you understood the process, however you later retracted this and stated that you did not agree with it.

In terms of our finance facility, as you were advised over the phone, we do have a finance option, but we are currently in the process of switching our providers. We did not wish to provide any inaccurate or outdated information over the phone, and were waiting for the agreement to be confirmed before any of our marketing was updated.

Best Wishes,

The Fleming Verandas Team

Rated 1 out of 5 stars

Bad Initial Customer Service, Dissapointed

First off I just want to point out that I did not get any services or products from Fleming. But I felt based on my experience with just trying to get a quote I had an obligation to leave a review. I booked a visit to get a quote, I was told I would get a call to confirm my booking. But instead, I got a call from the person who I assumed would come to visit my home to get all the info from me, see the location, and then give me a quote. But I did not get a visit, instead he asked me for pictures, dimensions, and what I wanted. I tried to provide this as best as I could over the phone, which I did not like. I also had a hard time understanding his wording and fast-talking. I told him we needed some way of adding a doggy door, and I believe he said they could not do that and that's how it ended. All I wanted was a glass room from a reputable business. I did not get a site visit. Great customer service and trying to get a new customer!! UPDATE: I did not ask for a doggy door to be put in glass, I asked for one of the wall panels to have a bottom PVC section only, where I can install a dog door on my own.

April 11, 2023
Unprompted review
Fleming Verandas logo

Reply from Fleming Verandas

Good Afternoon Jordan,

We are very sorry that you’re disappointed in your recent experience with Fleming Verandas.

As a business, we are dedicated to delivering a first-rate customer experience through best practice. It has been our long-established process for sales managers to provide an accurate estimate figure over the phone prior to arranging a home design visit. The best way we can provide this is with accurate dimensions and photographs of the intended installation area, through which we can advise on any potential obstructions to the installation and provide honest, impartial advice on how best to achieve your desired outdoor living space.

Our sales managers and representatives are passionate about the products we offer, and eager to provide our customers with the full suite of information and the best experience.

Incorporating an acrylic doggy door into either the fixed glass panels or sliding glass doors is not something we have been asked for previously, and regrettably it is not something that we, or our suppliers, can produce. We are not aware of any outdoor living provider that can accommodate this particular request, hence why we could not provide further guidance, however we wish you the very best of luck in finding this option and in sourcing your outdoor living space.

Best Wishes,

The Fleming Verandas Team

Rated 5 out of 5 stars

Absolutely delighted with my Flemings…

Absolutely delighted with my Flemings Veranda. It was a good price and the quality is very high standard. The company have exceeded my expectations they reply to any queries almost instantly even Kate into the evening. The construction of it was done very professionally and the lads courteous and polite. Would recommend this company.

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

A lovely veranda

We tried about half a dozen companies (from 3 ultimate manufacturers) and found Fleming product was the best (albeit not by a large degree) but they were also very easy to deal with and responded quickly and in a straightforward manner. The whole process went very smoothly (from order to installed product within 4 weeks) and was stress free. The manufacturer delivered (good guys and helpful) when promised. The installation team arrive when promised and did a really quick and neat job. The final veranda looks great and we look forward to being able to use it in the warmer weather come rain or shine.

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with , great quality and design

Excellent company to deal with. Great service, always contactable with prompt and friendly replies to queries. We had a complicated bespoke design because of the unusual angles on our existing building. We had a well-known competitor pull out because they thought it too difficult. The Fleming team exceeded expectations with the quality of the installation, and the bespoke design means you cannot tell there are odd angles on our house. Great job and I would thoroughly recommend.

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

A great purchase from a no-nonsense company

We went to Fleming after another (supposedly reputable) company tried to fleece us. Sam was helpful and open from the beginning. He didn't try to load extras onto the price, opened up the 'show room' over Christmas just to accommodate us when they were actually closed. The team who came to fit it were clearly experienced and competent. Even though they aren't local they have offered to come back to finish something they couldn't do on the day due to our own error, as we hadn't got the right chimney for the pizza oven (we've had it built around this). We have ended up with a lovely veranda that we are really pleased with that is also £2k cheaper than the other company had quoted us. Would definitely recommend.

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Five star installation

Right from the start I found the sales person who came to survey my property was very knowledgeable and bought some great models of the profile to show what the potential frame would look like. After placing the order the veranda came on the set date I was told and the fitting team came the following day as arranged. After meeting the fitters i left them to it and by the end of the day the main frame was up which was good going due to its size and the good old weather the next day it was finished and I’m so pleased with it I would recommend to others ( five star )

January 26, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant product delivered by a brilliant team

From first meet to completion of our beautiful veranda I cannot fault anything! Sam is a really great guy, expert in his product and advice. There was no hard sell just honest advice what best suited our needs. He was always available to contact via email or watsapp, liased with our landscaper and even when out of the country responded to a message. Sam and Georgia even helped me source a non fleming spare part for an awning for my mum which was the kindest gesture. Tiny delay in installation due to sickness rectified by Sam immediately and installed on a Sunday in snow! Installers were brilliant. A great team clearly formed on the basis of good strong traditional family values. We are recommending to everyone we know. Well done guys we wish you all the luck with your thriving business you are doing everything right! Happy New Year, Best Regards The Hobdays

December 11, 2022
Unprompted review
Rated 5 out of 5 stars

Textbook

Good communication. Fitting was as planned, with no mess left. Adjustments made as our house was not built straight!

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Happy customer.

Reliable and knowledge sales team. The veranda is good quaintly and installed to the specification sold to us.

I would recommend if you are looking to create a new space in your home.

October 19, 2022
Unprompted review
Rated 4 out of 5 stars

Great customer service

Great customer service. I was updated at every stage of the process. The fitters were very efficient and tidy. My new veranda looks stunning

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

I just wanted to write a review about…

I just wanted to write a review about the brilliant service we received from Fleming Verandas Sam came out and was very knowledgeable about the product all the information he gave us was accurate. Any queries we had he answered and made some suggestions about trying out the veranda then adding extra modules at a later date. Two weeks after we placed our order we had a call from Sam to say our Veranda would be delivered and built the day after . The fitters arrived 2 great lads and had the veranda up in 5 hours it was a pleasure to work with the team at Fleming Verandas. I will certainly recommend them.

October 20, 2022
Unprompted review

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