Fletchers Waste Management - Skip Hire & Commercial Waste Reviews 1,236

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and cheerful demeanor, making interactions pleasant. The service provided is often described as excellent, with many people appreciating the efficiency and ease of the overall experience, including prompt delivery and collection of orders. Many consumers also found the pricing to be good value. However, some customers experienced significant issues with delivery and collection, noting that skips were not delivered as promised or collected on time, leading to frustration and delays. There were also mentions of unexpected price increases and a lack of communication regarding delivery changes.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise prompt delivery, with some... See more

Staff

Users describe positive interactions with staff, particularly praising the drivers for being helpful, polite,... See more

Service

Customers had positive experiences with service. Many reviewers praised the great service, with some... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the good and reasonable pricing, with some noting... See more

Order

Reviewers mention ambiguous feedback about order. While many customers found the ordering process quick and... See more

Based on these reviews

Rated 4 out of 5 stars

Excellent response and assistance from Fletchers Sheffield office. Spoilt by email from Manchester saying skip would be picked up after 10 days. I could extend by paying extra week. I HAD ALREADY... See more

Rated 4 out of 5 stars

Ordering the skip and paying online was easy and very good. Unfortunatly , I put a message for the skip to be put on the verge , and paid the extra for this . As we were out when skip was de... See more

Rated 4 out of 5 stars

No issues with the service but skip hire has become too expensive. Big price increase since last time.

Rated 5 out of 5 stars

Helpful, polite and cheerful staff over the phone - good advice on skip size, how to book online, collection, etc. Skip delivered as promised taking note of the additional request from me of deliver... See more

Rated 5 out of 5 stars

Great service. Easy to book online with clear instructions. Driver very polite, helpful & considerate. Skip was collected on 7 days as agreed, so everything perfect. Thank you!

Rated 5 out of 5 stars

Re arranged driver so we could have on a specific date Phoned to check there wasn't a car in garage - very thoughtful. Collected without a problem Great service Thank you

Rated 5 out of 5 stars

Excellent very well organised my driver was lovely gave me advice on the placement of the skip which was very helpful.I would definitely recommend them and use them again. Thanks for a great service... See more

Rated 5 out of 5 stars

Easy to order Clear and concise messages Delivered when they said it was going to be delivered Friendly delivery driver Reasonably priced Would use again

Rated 5 out of 5 stars

Hassle free arrival and collection - even allowed me to extend a few extra days at no cost!

Rated 5 out of 5 stars

Absolutely fantastic service delivered the next day early doors I ordered online which I was a bit unsure of driver was polite and courteous with the customer will be using again

Rated 5 out of 5 stars

The skip arrived on time and was placed where required. It was then collected on time. Staff were helpful and pleasant

Rated 5 out of 5 stars

Quick, easy to order. No hidden charges and simple to arrange collection. Will definately use them again!

Rated 5 out of 5 stars

Did exactly what they said they would. Prompt delivery of the skip. Read my instructions for where I wanted the skip and put it right where I wanted it

Rated 5 out of 5 stars

Easy to order. Skip delivered on time. Very friendly and helpful driver. Pleasure to do business with you.

Rated 5 out of 5 stars

Fast delivery of the skip, friendly staff, good pricing and different payment options.

Rated 5 out of 5 stars

Really good price. Delivered and removed the skip on the times they said, and the driver was cheerful and helpful.

Rated 5 out of 5 stars

Delivered when they said they would, driver very friendly and they picked it up early as we were done.

Rated 5 out of 5 stars

Excellent, driver pleasant and very friendly. Could not fauly them at all

Rated 5 out of 5 stars

Very quick deliver of skip .Driver was very helpful

Rated 3 out of 5 stars

Poor administration. Driver excellent. Had to make several phone calls to ensure delivery was only two and a half days after requested date. Given different explanations by different people. At one st... See more

Rated 1 out of 5 stars

The (wo)man with a van service I paid for was absolutely fine when it arrived. Unfortunately it did not arrive on the day it was booked and it to multiple, multiple calls on my behalf to find out wha... See more

Rated 1 out of 5 stars

No longer a local skip company bought out by a national group, don't care about customers anymore just hike your prices without informing you. Don't turn up when they should. Customer service is non... See more

Rated 1 out of 5 stars

Man and van booked for 12th April- sat in an empty house all day waiting - never arrived. Spent the majority of 14th April trying to speak to someone about failed collection. I’ve been put through t... See more

Rated 2 out of 5 stars

It was a good price but I got the skip a week later than requested. They blamed the Council but now the skip has ben outside for over a month and I’ve called to ask when it’s been taken away and the p... See more

Rated 1 out of 5 stars

SHOCKING Experience! Paid in full on 30th May. Should have had delivery 31st. By 5th of June still No delivery of skip. No return phone calls or reply to emails. Then had to chased up a REFUND repea... See more

Rated 1 out of 5 stars

Turned up to collect without even being called, skip was half full. Their excuse was that it had been already a week that I’ve had it. This was my third skip in a row and the others were not collected... See more

Rated 1 out of 5 stars

Do not touch this company! Didn’t deliver a slip when ordered. Then promised it another day and it didn’t arrive. Then promised a refund and still no sign.

Rated 1 out of 5 stars

Never again I have been waiting for them to collect the skip since Tuesday But they keep speaking to managers and drivers and no one actually came down to pick it up Will see what happens next we... See more

Rated 1 out of 5 stars

In summary: Ordered for next day delivery. There were 2 failed attempts at delivery over the first week, I never got a skip in the end, and it took a... See more

Rated 1 out of 5 stars

Hired and paid for a skip to be delivered today. Did not arrive! Rang company this morning but got no response. Rang again later in the day to have answer machine say they are now closed. Doesn’t ope... See more

Rated 1 out of 5 stars

I booked and paid for a skip which was never delivered. After chasing the company, I received an email confirming that a refund had been issued, however no money ever arrived in my bank accou... See more

Rated 1 out of 5 stars

lorry drive hit a cable on our site sent all into to panda waste and fletchers waste no one has called to resolve this matter after 5 days of calling and emailing. they will be a very large bill going... See more


Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. House Clearance Service
  4. Recycling Center
  5. Salvage Yard

Written by the company

Fletchers Waste Management specialise in affordable and reliable skip hire, and expert waste disposal services for homes and businesses. We’ve been providing our services across Sheffield, Rotherham and South Yorkshire for over 35 years, offering competitive skip hire prices starting from £100 plus vat. Our level of service has remained unbeaten by the competition, aiming for fast same-day delivery where possible, and we guarantee on-site delivery within 24-hours of making a booking. Bookings can be made through our online enquiry form, or by calling a member of our friendly team on 0114 244 5006 who will be happy to provide advice, guidance or quote on your specific requirements with no obligation to book.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Turned up to collect without even being…

Turned up to collect without even being called, skip was half full. Their excuse was that it had been already a week that I’ve had it. This was my third skip in a row and the others were not collected for a few weeks,unless i called. Need less to say I will be getting skips somewhere else now

September 9, 2025
Rated 3 out of 5 stars

Poor administration

Poor administration. Driver excellent. Had to make several phone calls to ensure delivery was only two and a half days after requested date. Given different explanations by different people. At one stage we were told the skip had been delivered when it clearly hadn't. Why do you provide an additional notes facility if clearly nobody reads them. The only plus side was the lorry driver. We have difficult access and he was really helpful and went the extra mile for us.

September 8, 2025
Rated 5 out of 5 stars

Helpful, polite and cheerful.

Helpful, polite and cheerful staff over the phone - good advice on skip size, how to book online, collection, etc.
Skip delivered as promised taking note of the additional request from me of delivery after 1pm. Driver also polite and helpful.
Skip collected on day agreed.

August 19, 2025
Rated 5 out of 5 stars

Easy to order

Easy to order
Clear and concise messages
Delivered when they said it was going to be delivered
Friendly delivery driver
Reasonably priced
Would use again

July 29, 2025
Rated 4 out of 5 stars

Keep it local - it’s better

Excellent response and assistance from Fletchers Sheffield office.
Spoilt by email from Manchester saying skip would be picked up after 10 days. I could extend by paying extra week.
I HAD ALREADY PAID EXTRA WEEK!- to cover two weekends which would have been included.
The originator of the letter from Manchester had not looked at my booking properly. And I’ve paid extra unnecessarily

June 11, 2025
Rated 1 out of 5 stars

Couldn't find their own backsides with two hands and a flashlight

The (wo)man with a van service I paid for was absolutely fine when it arrived. Unfortunately it did not arrive on the day it was booked and it to multiple, multiple calls on my behalf to find out what was happening, to reschedule. Every time I rang Fletchers I was told to ring another number- in London, Leeds, Liverpool. No one knew anything and despite many promises no one rang me back (except Gregg at B&G Waste - shout out to Gregg - who finally got me sorted).
Bottom line is I wouldn't use Feltchers again if they paid me.

June 11, 2025

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