FlexiTog Reviews 718

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness, especially in cold environments. The delivery service is frequently highlighted as fast, efficient, and reliable, with many appreciating the quick arrival of their orders. People also found the website easy to use for ordering and commend the professional and helpful customer service. However, some people were dissatisfied with certain aspects of their orders, experiencing issues such as incorrect sizes, delayed deliveries, or products that did not meet expectations for specific working conditions. A few customers also mentioned problems with product defects, like a faulty zipper, or found some items to be clunky and heavy.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the clothing for being... See more

Quality

Users describe positive interactions with quality, often praising the exceptional warmth, durability, and... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the quick and efficient... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gloves is fine, a little more padding within would go a long way, cause when you use it for a period of 8hrs, in a chill area, by the 5th hr, you will start feeling frost bite, it becomes so bad t... See more

Company replied

Rated 5 out of 5 stars

My first purchase and was pleasantly pleased how well all clothing fitted. Needed some advice on safety boots sizing and suitability and this was promptly answered by the sales assistant. All in all g... See more

Company replied

Rated 5 out of 5 stars

This is a top class company. They are efficient and responsive and nothing is too much effort for their customers. We have only ever had excellent customer service from them.

Company replied

Rated 5 out of 5 stars

Fast efficient professional service, the quality of the goods are fantastic. They were packaged well. Time will tell if they keep me warm when working in the freezer.

Company replied


Company details

  1. Protective Clothing Supplier
  2. Winterwear Store

Written by the company

Passionate about keeping people warm & comfortable


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

718 reviews

5-star
4-star
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1-star

Replied to 52% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Flexitog are a great compnay to deal…

Flexitog are a great compnay to deal with, simple, cost effective and great customer service and delivery times, always my go to for any freezer equipment needs

June 4, 2025
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Reply from FlexiTog

Thank you Jo, we really appreciate your great review!

Rated 5 out of 5 stars

Customer service was excellent at…

Customer service was excellent at making sure my order arrived in time for when I needed it .. 100% recommend

June 17, 2025
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Reply from FlexiTog

That's really great to hear, thank you Mr Farrel! We really appreciate your positive review!

Rated 5 out of 5 stars

Brought a selection of items

Brought a selection of items. Very easy to find, order and pay online. Fast delivery. Items seem to be well made and very fit for purpose.

June 21, 2025
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Reply from FlexiTog

That's great to hear, thank you Bob!

Rated 5 out of 5 stars

A1 supplier

Very pleasant staff, usually all in stock. Speedy delivery and generally quality products with a variety of options.

June 20, 2025
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Reply from FlexiTog

Thank you Sarah!! We really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Amazing service

The Website and ordering of products is very easy and delivery is very fast and efficient! As a frequent purchaser, I have zero complaints :)

June 11, 2025
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Reply from FlexiTog

Thank you Linzi, that's great to hear, we really appreciate your review

Rated 3 out of 5 stars

Wrong gloves.

I was just looking for a another glove supplier, if FREZER GLOVES, silly Billy bought coldstore ones by accident, but they sent a wrong pair, other than that the first ones I got, dud what they said they would.
Thanks

May 27, 2025
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Reply from FlexiTog

Thank you, William, for your review! Our apologies for the mix-up with the gloves — Trust the issue has now been resolved!

Rated 1 out of 5 stars

The gloves are a terrible fit.

The gloves are a terrible fit.

May 12, 2025
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Reply from FlexiTog

Thanks for the feedback, Brian. Sorry to hear you found this experience with the fit. Was this for all the gloves you bought, and what was the actual issue? As in too small, tight, etc?

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