The gloves is fine, a little more padding within would go a long way, cause when you use it for a period of 8hrs, in a chill area, by the 5th hr, you will start feeling frost bite, it becomes so bad t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first purchase and was pleasantly pleased how well all clothing fitted. Needed some advice on safety boots sizing and suitability and this was promptly answered by the sales assistant. All in all g... See more
Company replied
This is a top class company. They are efficient and responsive and nothing is too much effort for their customers. We have only ever had excellent customer service from them.
Company replied
Fast efficient professional service, the quality of the goods are fantastic. They were packaged well. Time will tell if they keep me warm when working in the freezer.
Company replied
Company details
Written by the company
Passionate about keeping people warm & comfortable
Contact info
FlexiTog, NR12 8BU, Neatishead, United Kingdom
- 01692400300
- sales@flexitog.com
- flexitog.com
4.4
Excellent
718 reviews
Replied to 52% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's important to know that FlexiTog specializes in very cold conditions, so their gear might be too warm for milder environments. Also, their products are an investment, so it's worth considering how often you'll need them.
FlexiTog excels in several areas. Their clothing is exceptionally warm and durable, crucial for anyone working in cold environments. The designs are practical, allowing for good movement and flexibility, which is a big plus for job performance. Also, their customer service is responsive and helpful, making the whole experience smooth and reliable.
May 12, 2025
They don't do all sizes for gloves…
They don't do all sizes for gloves inners. It's there own brand so why wouldn't they.
October 26, 2025
Reply from FlexiTog
Thank you for your feedback. We understand your frustration regarding the limited glove sizes. We’re always looking to improve our range and will take your comments on board for improvement.
Reply from FlexiTog
Very glad to hear, thank you for your review Betty - we appreciate it!
Shipping? Never!
Ordered with 1-3 day shipping three weeks ago and was warned of a slight delay. My order is still in preparation. Seems the only way to get your order shipped is to leave a review here.
October 17, 2025
Unprompted review
Reply from FlexiTog
Thank you for your feedback. We’re truly sorry for the delays you’ve had. These are the result of a recent warehouse merge, and we understand how frustrating this can be. Please know we’re working hard to get everything running smoothly again.
Reply from FlexiTog
Thank you for your feedback Ruth! We really appreciate it.
Don’t waste your time
No tracking information given,no response from customer service and no £116 jacket after 10 days absolute joke
October 24, 2025
Reply from FlexiTog
Good afternoon, I can only sincerely apologise for the delay in shipping your order, which was due to a warehouse delay. Can confirm the order has now definitely been shipped via FedEx. Can we just check where you tried to contact our customer service, as we don't appear to have any record of this, please?
Excellent socks would buy again and…
Excellent socks would buy again and delivered on time
October 27, 2025
Reply from FlexiTog
Thank you for your feedback! We’re glad to hear you’re happy with the socks and delivery, and we look forward to serving you again.
Flexitog the one to have working in the freezer
Fast efficient professional service, the quality of the goods are fantastic.
They were packaged well.
Time will tell if they keep me warm when working in the freezer.
October 24, 2025
Reply from FlexiTog
Thank you for your positive review! We’re glad you’re happy with the service and quality. We hope the products keep you warm in the freezer, and we appreciate your feedback.
Reply from FlexiTog
That's great to hear thank you Paul!
Good quality tops and free sweets
October 22, 2025
Reply from FlexiTog
Thank you Darren, we are glad to hear!
My first purchase and was pleasantly…
My first purchase and was pleasantly pleased how well all clothing fitted. Needed some advice on safety boots sizing and suitability and this was promptly answered by the sales assistant. All in all good experience and would buy again.
October 22, 2025
Reply from FlexiTog
Thank you very much for your kind feedback. We’re delighted to hear that your first order was a positive experience!
Very quick arrival of goods
Very quick arrival of goods. Size spot on with thicker thermal socks.
October 21, 2025
Reply from FlexiTog
That's great to hear thank you Richard!
Rapid Turnaround
Picked, Packed and Dispatched the same day.
Order fulfilled with no problem.
October 12, 2025
Reply from FlexiTog
Thank you David for your positive review, great to hear - we really appreciate it!
Excellent Customer Service
Although an issue with the order, resolved quickly when contacted, product good quality as expected
October 2, 2025
Reply from FlexiTog
Thank you Sandra - really appreciate your positive review and glad to hear you are happy with the products.
Reply from FlexiTog
Thank you, that's great to hear! We appreciate your review.
Great Company
Great Quality Products at a reasonable price and super quick delivery. Would recommend !!
September 23, 2025
Reply from FlexiTog
Thank you Ashley! We really appreciate your positive feedback!
wrong size
I received the wrong size, and I don’t know how to exchange it for another one so as not to pay extra for delivery
October 6, 2025
The delivery of clothes takes a very…
The delivery of clothes takes a very long time, I have now been waiting for frozen clothes for over a month.
September 18, 2025
Reply from FlexiTog
Thank you for your feedback. We’re truly sorry for the delays you’ve had. These are the result of a recent warehouse merge, and we understand how frustrating this can be. Please know we’re working hard to get everything running smoothly again.
I still haven't received my order
I still haven't received my order. I've sent several emails, but I haven't received a response.
September 24, 2025
Reply from FlexiTog
Thank you for your feedback. We sincerely apologize for the delays you’re experiencing, this is due to a recent warehouse merge. We understand how frustrating this is and are working hard to get everything back on track. Any further issues please don't hesitate to contact us.
some product is missing
September 18, 2025
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