FlexiTog Reviews 718

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness, especially in cold environments. The delivery service is frequently highlighted as fast, efficient, and reliable, with many appreciating the quick arrival of their orders. People also found the website easy to use for ordering and commend the professional and helpful customer service. However, some people were dissatisfied with certain aspects of their orders, experiencing issues such as incorrect sizes, delayed deliveries, or products that did not meet expectations for specific working conditions. A few customers also mentioned problems with product defects, like a faulty zipper, or found some items to be clunky and heavy.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the clothing for being... See more

Quality

Users describe positive interactions with quality, often praising the exceptional warmth, durability, and... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the quick and efficient... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gloves is fine, a little more padding within would go a long way, cause when you use it for a period of 8hrs, in a chill area, by the 5th hr, you will start feeling frost bite, it becomes so bad t... See more

Company replied

Rated 5 out of 5 stars

My first purchase and was pleasantly pleased how well all clothing fitted. Needed some advice on safety boots sizing and suitability and this was promptly answered by the sales assistant. All in all g... See more

Company replied

Rated 5 out of 5 stars

This is a top class company. They are efficient and responsive and nothing is too much effort for their customers. We have only ever had excellent customer service from them.

Company replied

Rated 5 out of 5 stars

Fast efficient professional service, the quality of the goods are fantastic. They were packaged well. Time will tell if they keep me warm when working in the freezer.

Company replied


Company details

  1. Protective Clothing Supplier
  2. Winterwear Store

Written by the company

Passionate about keeping people warm & comfortable


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

718 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Endurance Sport Freezer Boot

The company I work for bought Endurance Sport Freezer Boot from Flexitog for working in a big industrial freezer in the -22c to -30c.

Very clunky and heavy to ware also seem to conduct the Freezing temperature when in stand still as I operate a Reach truck I'm bearly moving about. When I am moving about I still get cold feet but not as bad.

It states on the site that they are resist to low temperatures but I work in Freezing temperatures not sure these are really good for the job.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Great service great quality one of the if not the best clothing I've ever worn

September 17, 2025
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Reply from FlexiTog

Thank you Mark - We really appreciate this great review, and very glad to hear your happy with your order!

Rated 2 out of 5 stars

I ordered two item and paid for two…

I ordered two item and paid for two items but only one turned up
Still waiting for the second item but it been more than two weeks now

September 9, 2025
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Reply from FlexiTog

Thank you for sharing your feedback. We apologize for the delays on the pair of gloves, i beleive this has now been resolved. Any further issues please don't hesitate to contact us.

Rated 5 out of 5 stars

amazing

gloves are high quailty and service is really good support from the first bit

September 22, 2025
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Reply from FlexiTog

Thanks great to hear thank you Vicky! Glad to hear you are happy with the gloves.

Rated 1 out of 5 stars

The deliveries takes to long, we are still waiting on several orders, nothing is complet at this moment. It hasn't been so bad as now.

The deliveries takes to long, we are still waiting on several orders, nothing is complete at this moment. I hasn't been so bad as now.

September 17, 2025
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Reply from FlexiTog

Thank you for sharing your feedback. We sincerely apologize for the delays you’re experiencing, this is due to a recent warehouse merge. We understand how frustrating this is and are working hard to get everything back on track.

Rated 5 out of 5 stars

Great response time

Great response time. Delivered next day.

September 17, 2025
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Reply from FlexiTog

Thank you Stephen! We appreciate your great review and glad to hear you are happy with our service.

Rated 5 out of 5 stars

Best freezer gloves

These are the best gloves for working in the freezer.

August 22, 2025
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Reply from FlexiTog

That's great to hear, thank you Mark! We really appreciate your review.

Rated 4 out of 5 stars

Simple to order and cost reasonable

Simple to order and cost reasonable, quality seems to be good as well. Unfortunately the product arrived a day later than expected.

September 1, 2025
FlexiTog logo

Reply from FlexiTog

Thank you Derek, we apologize for the slight delay in delivery, but thank you for leaving us a positive review, we appreciate it!

Rated 4 out of 5 stars

Good service

Very quick and reliable

August 13, 2025
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Reply from FlexiTog

Thank you Eva - we appreciate your positive review!

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