FlexiTog Reviews 718

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness, especially in cold environments. The delivery service is frequently highlighted as fast, efficient, and reliable, with many appreciating the quick arrival of their orders. People also found the website easy to use for ordering and commend the professional and helpful customer service. However, some people were dissatisfied with certain aspects of their orders, experiencing issues such as incorrect sizes, delayed deliveries, or products that did not meet expectations for specific working conditions. A few customers also mentioned problems with product defects, like a faulty zipper, or found some items to be clunky and heavy.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the clothing for being... See more

Quality

Users describe positive interactions with quality, often praising the exceptional warmth, durability, and... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the quick and efficient... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gloves is fine, a little more padding within would go a long way, cause when you use it for a period of 8hrs, in a chill area, by the 5th hr, you will start feeling frost bite, it becomes so bad t... See more

Company replied

Rated 5 out of 5 stars

My first purchase and was pleasantly pleased how well all clothing fitted. Needed some advice on safety boots sizing and suitability and this was promptly answered by the sales assistant. All in all g... See more

Company replied

Rated 5 out of 5 stars

This is a top class company. They are efficient and responsive and nothing is too much effort for their customers. We have only ever had excellent customer service from them.

Company replied

Rated 5 out of 5 stars

Fast efficient professional service, the quality of the goods are fantastic. They were packaged well. Time will tell if they keep me warm when working in the freezer.

Company replied


Company details

  1. Protective Clothing Supplier
  2. Winterwear Store

Written by the company

Passionate about keeping people warm & comfortable


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

718 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Happy

Efficient staff
Received parcel promptly
Quality products
Happy!

January 27, 2025
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Reply from FlexiTog

Thank you Anna! We appreciate your review

Rated 5 out of 5 stars

no issues no fuss

needed some gear that would allow us to work in temperatures -20 to -30, the clothing we purchased was comfortable and kept us very warm.

the purchase arrived very timely with no issues, will be using them more often going forward for cold gear.

February 9, 2025
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Reply from FlexiTog

Thank you Scott for the great review, very glad to hear you are happy with the products :)

Rated 5 out of 5 stars

Great customer service

Great customer service, sizing and quality very good. Fast delivery too.

January 20, 2025
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Reply from FlexiTog

Thank you, we appreciate your feedback :)

Rated 5 out of 5 stars

Quick order and dispatch

Quick order and dispatch - arrived next day. Follow up phone call from FlexiTog was unexpected but welcome! Gear is superb - really warm, great fit too.

February 4, 2025
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Reply from FlexiTog

Thank you Jon for taking the time to leave us this positive feedback, we appreciate it! Glad you're happy with the items you brought.

Rated 4 out of 5 stars

It does its job but the quality of the…

It does its job but the quality of the stitching is not the best unfortunately. It could be improved.

January 26, 2025
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Reply from FlexiTog

Thank you, Attila, for your feedback—we appreciate it. Sorry to hear that the stitching quality didn’t meet your expectations. We’ll make sure to pass this along to our QC team.

Rated 3 out of 5 stars

First order experience

For our first order, one package was lost by the transporter and we never received it.
The commercial service sent us a new package freely, but this time, there was a mistake in the sizes of the jackets ordered.

Good : The commercial team seems professionnel and comprehensive
Could be better : Mistake in order prepration and logistics issues

January 14, 2025
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Reply from FlexiTog

Thanks for your feedback. We are always trying to improve and hope you have a better experience next time

Rated 5 out of 5 stars

Product is what I expected

Product is really good.
this is what I needed.
I little bit more money but you get totally different and better product compare with others.

January 14, 2025
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Reply from FlexiTog

Thank you Laurynas, we appreciate your positive feedback.

Rated 5 out of 5 stars

Great service

From asking a question about the sizes to placing the order it arrived the next day and fits like a glove nice and warm.

January 28, 2025
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Reply from FlexiTog

That's great to hear - thanks Stephen!! We appreciate your positive review.

Rated 5 out of 5 stars

FRIENDLY

FAST, ATTENTIVE AND FRIENDLY SERVICE. QUALITY MATERIAL VERY NICE.

January 28, 2025
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Reply from FlexiTog

Thank you Clarisse for your positive feedback, we appreciate it!

Rated 5 out of 5 stars

Great company to deal with quick…

Great company to deal with quick delivery brilliant boots
And even a pkt of sweets in box!

January 27, 2025
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Reply from FlexiTog

Thank you Colin - that's great to hear! We appreciate you taking the time to leave a review.

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