FLEXXiLease Reviews 

32
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have used many lease companies over 43 years of driving and I find them to be excellent. They respond quickly and nothing seems too much trouble for them. Excellent customer service. Definitely Reco... See more

Rated 5 out of 5 stars

User-friendly website ✅ Professional friendly staff ✅ - (Claire, Ollie & Ying). Quick email & phone call responses ✅ Reasonable prices ✅ Clean new vehicles ✅ Extended my lease twice easily &... See more

Rated 5 out of 5 stars

We visited UK for 3 months from NZ. We tried leasing a car through a number of companies, all of which we discontinued as the process/service was too painful. Eventually stumbled upon Flexxilease.... See more

Rated 5 out of 5 stars

I had a Skoda Fabia on short term lease from Flexxileaae while waiting for a delayed factory order vehicle. The service that I received from Flexxilease was first rate from start to finish particularl... See more

Company details

  1. Vehicles & Transportation

Written by the company

FlexxiLease offers an extensive range of car leasing deals and car contract hire service in UK or business and personal users in UK. Search and find the perfect leasing car online today. Free UK delivery. Enquire now!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(32)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ollie was amazing

Ollie was amazing. I had my short term lease vehicle within 48 hours of my enquiry

January 30, 2022
Unprompted review
FLEXXiLease logo

Reply from FLEXXiLease

Thank you, Natalie! I hope you are enjoying your vehicle!

Rated 2 out of 5 stars

Unsafe car

I had very below average experience of FlexxiLease. There’s a few basics that you expect when you lease a car. Firstly for it to be clean and secondly for it to be safe to drive. These basics didn’t apply to my lease. The relatively new car was okay - what I expected however, when the driver turned up he apologised the car hadn’t been valeted only the exterior had been cleaned. One would expect that during a pandemic your car would be very carefully cleaned. This meant I paid a hundred pounds for the car to be throughly cleaned before I could drive it. But the worse was to come. When driving the car the steering didn’t feel quite right. There was no car manual to consult so I made a call to the RAC who carefully inspected the car and found the tyre pressure to be dangerously low. So my advice is make sure they clean and service/check your car before collection.

October 26, 2021
Unprompted review
FLEXXiLease logo

Reply from FLEXXiLease

Hi Paul,

Thank you for your feedback, absolutely no excuses for the cleanliness of the vehicle. When we re-use cars, we ask all 3rd party logistic agents to ensure the vehicle is clean and sanitised prior to delivery, unfortunately this isn't always possible especially in the midst of a pandemic where most places are shut. I would hope we reimbursed the valet costs you incurred? With regards to the tyre pressure, it sounds like the car didn't notify you or the delivery driver as it took an RAC technician to diagnose the issue? this sounds like a manufacturer issue that would need to be resolved under warrantee.

many thanks,

Rated 5 out of 5 stars

BRILLIANT company

An amazing experience leasing my car through these guys. REALLY professional in all ways and I never felt under pressure at any stage. All the paperwork was fully explained and it was a super fast process to take delivery of my new Mustang Convertible. Loving life in the sun with it!

June 9, 2021
Unprompted review
Rated 1 out of 5 stars

Wheres my deposit?

I am unfortunately in a position to write this review as despite various promises I have still not received my deposit back. This started well however the Ford Ranger they supplied broke down repeatedly and in the end we agreed to to terminate the lease as they couldn't repair it in a reasonable time. Turns out they were just the broker for the supply and not the funder themselves.

The vehicle was undriveable and at all times I paid the lease, and they slowly attempted to organise the repair, however this is not helped by the fact the car they supplied was sold on a deal from Ford where recovery and warranty wasn't included despite assurances to the contrary.

FlexxiLease have not responded to requests for the deposit or a refund of payments for a car I couldn't use. They also brought it back with the same fault on the fist repair attempt. Having agreed to terminate and I bought a new car they then left me to store the vehicle for about a month.

All in all, not a good experience they only reacted when chased.

April 10, 2021
Unprompted review
Rated 5 out of 5 stars

Much more than a hire company

I don’t normally write reviews but I thought I owed it to the guys at Flexxilease for the fantastic service I received during my 4 month lease of a Nissan Leaf. From returning emails quickly, the friendliness and helpfulness of their staff to the texts from their driver updating me on their progress. They are a wonderful company and will recommend them whole heartedly to anyone who asks. Thanks again for all your assistance and I wish you all the best for the future.

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

Hidden Gem

Have used the guys at Flexxilease for several years now. Helpful, knowledgeable and have never disappointed with their pricing. Would happily recommend - and do!

September 18, 2020
Unprompted review
Rated 5 out of 5 stars

We have had several cars from…

We have had several cars from Flexxilease. They always have a good selection and some good offers. Always prompt and efficient service, would definitely recommend.

September 17, 2020
Unprompted review
Rated 5 out of 5 stars

Great value and service

I have had a number of both long and short term lease vehicles from Flexxilease. I found them to be really good value, always delivered on time and the vehicles were high quality. Couldn't fault the service or the value.

September 17, 2020
Unprompted review
Rated 5 out of 5 stars

Great company, nice people.

I have had 2 cars from these guys for the last 6 years and have never had any problems what so ever. They are always super helpful, get great deals and the service is seamless. I would never get a car from anywhere else.

September 17, 2020
Unprompted review
Rated 1 out of 5 stars

Non-recovery of mis-steps

Unfortunately a lease went a little wrong, I had a high tolerance for the gaps and problems, but the communications during the process was very disappointing. If only they once pick-up the phone or followed through on actually correcting. I have little confidence on the ability to deliver to their commitments.

September 10, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely useless company

Absolutely useless company. I messaged a sales rep who couldnt be bothered to help me with my application, even when I persisted and sent all the required info for the credit check, they ignored it. I had to follow up and ask when it was going to be done, only to find out they didnt even bother to open the files I sent them. After all that nonsense they didnt even approve me. Useless company and employees, stay away. You've been warned

June 10, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look