Car Leasing Online Reviews 1,112

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making the entire process pleasant and efficient. Many people highlight the exceptional customer service, noting the personalized approach and clear communication from the sales team and support staff. The service provided is often described as excellent, with consumers appreciating the smooth user experience and timely delivery of their vehicles. However, some customers experienced issues with the delivery service, citing a lack of flexibility and unexpected charges from the delivery company. A few other people also felt that communication regarding delivery dates was inconsistent, leading to a drawn-out process and a feeling that information was not always clear or reliable.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, dedication,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and support.... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the smooth and efficient... See more

User experience

Customers had positive experiences with the user experience. Many reviewers described the process as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

My first time using this particular lease company, and I'll certainly use them again! Very informative and helpful throughout the whole process. Other companies could learn a lot about how much the si... See more

Rated 5 out of 5 stars

Excellent customer service from the sales staff, once I had decided on my vehicle I was passed onto Lorraine Deacon who is absolutely fantastic she makes sure everything goes so smoothly. This is the... See more

Rated 5 out of 5 stars

Absolutely amazing and the simplest process I’ve ever gone through! I had both Craig and Lorraine supporting me throughout and they ensured I had a full understanding at all times. I receive... See more


Company details

  1. Car Finance and Loan Company
  2. Leasing Service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service from Lorraine

Excellent service from Lorraine and her team. The customer service was outstanding from start to finish, with clear communication throughout the entire process. Lorraine kept me fully informed at every stage, promptly answering any questions I had and ensuring I understood the timeline for my car delivery.

I’m extremely happy with both the condition of my Audi A5 and the overall experience. A huge shoutout to Lorraine and her team for their professionalism, dedication, and excellent support. Thank you!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service from order to delivery.

From ordering the car 5 months ago to delivering today the service has been faultless. Lorraine in particular keeps you updated whenever there is something you need to know and always answers queries quickly. Delivery went perfectly and very happy with the car.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Lorraine has just been fantastic to…

Lorraine has just been fantastic to deal with. She has responded by email without delay and been very informative. The vehicle delivery went to plan with a pleasant efficient courier. All in all it has been a good experience and I would recommend their services.

April 24, 2026
Unprompted review
Rated 4 out of 5 stars

Lorraine was fantastic

Lorraine was fantastic and did everything she could to get the car to me. The only reason I have not given a 5 star review was the delivery date was 1 month after advised date

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

These guys at Car Leasing Online are the benchmark for the industry.

These guys at Car Leasing Online are without doubt the benchmark for the car leasing world. The process was simple, informed and a pleasure to be a part of - everything was accurate and the follow up via email was literally in real-time, with almost immediate response to queries etc. - I've been doing this for 25years plus and this experience was unmatched over that time. Which brings me to both people I dealt with, firstly Michael and then Lorraine - both are at the top of their game, professional, knowledgeable and helpful, not to mention a degree of courteousness rarely experienced today - these folk really care about what they do and I will recommend them every day to potential clients. Well done car Leasing Online but a huge thanks to both Lorraine and Michael for making the experience such a pleasure :).

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Carleasing-Online from start to finish. The team was extremely helpful, knowledgeable, and responsive throughout the whole process of getting my Audi.

They provided clear advice, answered all my questions quickly, and guided me step by step, which made everything smooth and stress-free. Their communication was excellent, and I always felt supported and well-informed.

I truly appreciate their professionalism and efficiency. I would definitely recommend them to anyone looking for a reliable and trustworthy car leasing service.

Thank you again for your outstanding service

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

This is my fourth leased vehicle experience over the last ten years. Once the deal was quickly agreed I was passed onto Lorraine who kept me fully updated on the process & answered any questions I had. I would definitely have no hesitation to use again.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really pleasant transaction…

I had a really pleasant transaction from start to finish. I absolutely love the car and it was exactly as described.

A special mention to Lorraine, whose communication was great throughout the entire process. She kept me updated and made everything feel straightforward and stress free.

I'm really happy with my deal and would definitely recommend them!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service from the sales staff, once I had decided on my vehicle I was passed onto Lorraine Deacon who is absolutely fantastic she makes sure everything goes so smoothly. This is the 3rd 3 year lease I have had through them and I wouldn’t go anywhere else can’t recommend them highly enough.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Craig was my initial contact and helped…

Craig was my initial contact and helped me source the car and spec I wanted, thank you. Lorraine was next level, very good at keeping me updated, answering any questions I had (first time leasing) and generally very responsive. Thank you for your help and likely be getting a second car shortly and know who to contact.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Lorraine has been great throughout the process, helping me with any questions I’ve had and providing me with regular updates.
Highly recommend!

April 1, 2026
Unprompted review

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