Car Leasing Online Reviews 

1,156
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and professional throughout the entire vehicle leasing process. Reviewers also appreciate the prompt and clear communication, noting that questions are answered quickly and regular progress updates are provided. Consumers show how exceptionally smooth and stress-free the entire customer journey is from the initial online quote to the final vehicle delivery. Some reviewers were not happy with delivery communication, noting occasional scheduling delays and unexpected tracking challenges. A few people also experienced difficulties coordinating vehicle arrivals and managing unexpected changes with external providers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting professional, helpful, and responsive service... See more

Service

Clients share positive opinions on service, highlighting a seamless, professional, and well-coordinated... See more

Customer service

Users describe positive interactions with customer_service, highlighting responsive and supportive staff... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that vehicles arrive promptly within the... See more

Response time

Consumers find response times to be prompt, efficient, and consistently fast throughout the entire process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made contact via a comparison website, I received a very quick email reply from Mike. A few questions back and forth and the finance agreement was sent out. 2 days later, all approved. The admi... See more

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

My first time using this particular lease company, and I'll certainly use them again! Very informative and helpful throughout the whole process. Other companies could learn a lot about how much the si... See more

Rated 5 out of 5 stars

Needed a new lease car fairly quickly due to previous car being written off in accident. Quick, professional, and friendly, got new Mokka in less than four weeks and at a better price than other lease... See more


Company details

  1. Car Finance and Loan Company
  2. Leasing Service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,156)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Lorraine has been great throughout the process, helping me with any questions I’ve had and providing me with regular updates.
Highly recommend!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, friendly informative staff. Quick turn around on the delivery, was kept informed throughout the whole process! Thank you!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

First time leasing a vehicle

First time leasing a vehicle and was pleasantly surprised how easy it was. Communication was fantastic, responses to queries were quick and informative. I would definitely use this company again.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful staff (esp Lorraine)

Extremely helpful staff (esp Lorraine), even when I was being a Muppet, and overall a very smooth process. Always happy to answer my schoolboy questions (my first time with vehicle leasing), and very patient.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 experience with Car Leasing…

10/10 experience with Car Leasing Online, with a big shout out to Lorraine and Glen for their professionalism, swift responses, assistance with any queries and general support during my first lease experience. They really made my new car journey a breeze, every step of the way. I would definitely recommend the company, and if you’re lucky enough to get either Lorraine or Glen, you will not be disappointed one bit. They are a real credit to the company👍

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Second car and still excellent service

The second car I have had through car leasing online and no doubt I will get the next through them
Great pricing and advice throughout the process.
A special mention to Lorraine who is excellent to deal with.
Thanks again!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy from deal to delivery

The ease and speed of agreeing a deal and then co-ordinating a delivery date was outstanding!.. Lots of great communication down the the day of delivering the vehicle with an ETA provided the evening before! Definitely recommend!!

February 26, 2026
Unprompted review

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