Carwow Leasey Reviews 

1,434
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 791 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and professional team members for guiding buyers through the entire vehicle leasing process smoothly and efficiently. People note that customer service is outstanding, mentioning quick response times, reasonable pricing, and constant updates from the initial call right up to delivery. Some reviewers were not happy with frustrating delivery delays, noting that estimated vehicle arrival dates kept changing repeatedly without receiving proper explanations. A few people also felt disappointed by occasional communication gaps regarding broker responsibilities, scattered updates, and unexpected changes to promised follow-up timelines.

What people talk about most

Service

Customers had positive experiences with service, highlighting a seamless and straightforward leasing process... See more

Customer service

Consumers find customer service to be positive, highlighting great communication and helpful advisors who... See more

User experience

Users describe positive interactions with user experience, noting that the entire process is smooth,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that cars arrive on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a car on order with another company, they kept changing dates, were evasive or just lied in their slow responses. So I changed to carwow and the process was much smoother. Sven was excellent, h... See more

Rated 5 out of 5 stars

Sven and the whole team made the leasing of my Abarth 600e very easy indeed. I received bi-weekly updates in regards to the delivery of my vehicle and the Car wow team were very quick to respond to a... See more

Rated 5 out of 5 stars

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more

Rated 5 out of 5 stars

Dealt with Jamie Lowe - following me getting in touch he phoned straight away which was appreciated. Managed to source the colour I wanted in an Audi A1 and I found Jamie to be very knowledgeable. My... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,434)

776 reviews in the last 12 months

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Rated 1 out of 5 stars

Very poor customer service

It has now been 7 months since ordering my new car. I was originally given a 3 month waiting time, however the company has continually extended this wait with no valid reason.
I have chased monthly initially and now weekly to see where they are with supplying my vehicle. I am still no nearer to a delivery date. They have never proactively kept me up to date and have more recently began to ignore my calls and emails.
There has been no effort from them to appease me or offers to push the dealership to understand what the delays are. During all of this time I have lost money on the car I need to sell through unplanned depreciation and additional MOT and services that I hadn't planned to have to pay for.
This whole situation has completely spoilt any excitement of getting a new car and I wouldn't recommend this company to anyone.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish!

I couldn’t be happier with my experience using carwow leasey. The entire process went amazingly smoothly from start to finish.
A massive shoutout to Jamie Lowe, who was fantastic to deal with throughout. Jamie was always extremely quick to respond to any questions I had and kept me updated every step of the way, which made everything completely stress-free.
The car itself is absolutely perfect and exactly what I was looking for. I’m very happy with the service and would highly recommend Jamie and the team to anyone looking to lease a vehicle!

October 19, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Start to Finish – Highly Recommended!

Outstanding Service from Start to Finish – Highly Recommended!

An absolutely outstanding experience with Carwow Leasey from start to finish. It's rare these days to find a service where every stage of the process is handled so professionally and efficiently, yet Leasey genuinely delivered.

A special thank you to Jamie Lowe, Senior Leasing Consultant, who guided me through the vehicle selection and ordering process. Jamie was knowledgeable and professional, making everything straightforward and ensuring I was confident in my choice and informed throughout.

Once my order was placed, Lucy Cooper from the Leasey Fulfilment Team took over and was equally exceptional. Her communication was first-class, keeping me regularly updated on the progress of my order, explaining the next steps and ensuring I always knew exactly what was happening. I never once felt the need to chase for information.

The pricing was extremely competitive, and to top it all off, my vehicle was delivered in just three weeks!

What really stood out was how seamless and enjoyable the entire experience felt. From the initial enquiry through to delivery, the professionalism, communication and attention to detail made what can sometimes be a stressful process an absolute pleasure.

Jamie and Lucy are a real credit to the Leasey team. I wouldn't hesitate to recommend Carwow Leasey to anyone considering leasing a vehicle.

Five stars – thoroughly deserved!

October 16, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID, AVOID, AVOID! I contacted Carwow Leasey on 2 different occasions and both times they couldn’t actually offer the deal they were advertising online. It’s just a scam to obtain your details and then bombard you with emails, texts and calls. They are Unprofessional and ignorant.

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Everything just as it should have been

Fairly straightforward order, plenty of time, and ran like clockwork. Carwow had a slightly better price than anyone else, got me exactly the car I wanted, delivered on the day I wanted to dovetail with the end of another lease, and were the right blend of professional and friendly to deal with. No idea what they’re like for more difficult cases but mine couldn’t have gone better. Easy 5* rating.

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Kept me in the loop at all stages, with emails updating on the delivery. Simon Butler was very swift and informative in answering any questions I had! Would highly recommend

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond my expectations.

The attention to detail and fulfilling promises for sourcing and delivering my lease car was excellent. I cannot find a single fault in their process and the agent I had the good fortune to deal with, Ellie, was above and beyond every step of the way. I know where I will go for future lease deals and would have no hesitation in highly recommending Carwow.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Really good service from start to…

Really good service from start to finish. Knowledgeable staff helped with model selection and deals, communication throughout was really good, and kept in frequent contact to rectify an issue occurring during delivery quickly. Made everything very easy.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish. The process was smooth, communication was great, and everything was handled professionally. Very happy with my new car and would definitely recommend them to anyone looking for a business lease.

Great experience overall and thank you Eleanor.

October 14, 2026
Unprompted review

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