Car Leasing Online Reviews 

1,156
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and professional throughout the entire vehicle leasing process. Reviewers also appreciate the prompt and clear communication, noting that questions are answered quickly and regular progress updates are provided. Consumers show how exceptionally smooth and stress-free the entire customer journey is from the initial online quote to the final vehicle delivery. Some reviewers were not happy with delivery communication, noting occasional scheduling delays and unexpected tracking challenges. A few people also experienced difficulties coordinating vehicle arrivals and managing unexpected changes with external providers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting professional, helpful, and responsive service... See more

Service

Clients share positive opinions on service, highlighting a seamless, professional, and well-coordinated... See more

Customer service

Users describe positive interactions with customer_service, highlighting responsive and supportive staff... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that vehicles arrive promptly within the... See more

Response time

Consumers find response times to be prompt, efficient, and consistently fast throughout the entire process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made contact via a comparison website, I received a very quick email reply from Mike. A few questions back and forth and the finance agreement was sent out. 2 days later, all approved. The admi... See more

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

My first time using this particular lease company, and I'll certainly use them again! Very informative and helpful throughout the whole process. Other companies could learn a lot about how much the si... See more

Rated 5 out of 5 stars

Needed a new lease car fairly quickly due to previous car being written off in accident. Quick, professional, and friendly, got new Mokka in less than four weeks and at a better price than other lease... See more


Company details

  1. Car Finance and Loan Company
  2. Leasing Service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,156)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy leasing

I ordered my EV from car leasing online, everything went smoothly from beginning to finish and every question every email response fast. I strongly recommend .

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Have used them three times now-excellent service from Mike and Lorraine on each occasion. Thoroughly recommend.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time using a leasing…

This was my first time using a leasing company, having always taken my cars on PCP. After a lengthy search, I contacted Car Leasing Online. I already knew the car I wanted but was particular about the exact specification. I spoke with Glen, who was extremely patient, and together we eventually landed on the perfect car and spec. His professionalism was outstanding, and the whole process felt genuinely enjoyable. Where many companies fall short is after‑care, but that certainly wasn’t the case here. My delivery was handled by Lorraine, who was brilliant throughout, transparent, proactive, and consistently on the ball. When the car arrived unclean, I contacted her straight away, and she resolved the issue immediately and without any fuss. I will absolutely be returning to Car Leasing Online when my contract ends, and I hope both Glen and Lorraine are still there.
Thank you both for an excellent experience.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

This is a great company to work with

This is a great company to work with. Craig and Lorraine were both excellent. I received prompt and regular communications throughout the process and any questions were answered quickly and efficiently. I am very happy with the service I received.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Lorraine

Lorraine! Excellent service. Communication skills much appreciated. Nothing was a bother.
Would thoroughly recommend.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Car lease

Well I ordered a car through this company and the service I got was 5 star. I cannot speak highly enough for Lorraine for all the hard work she did for me. Credit to her company.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time leasing a car so…

This was my first time leasing a car so I was very nervous. Glen and Lorraine took me through each step explaining what was happening and what the next step would look like. They answered all my questions overall made the process very quick and painless. Many thanks to you both

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

A leasing newbie!

This was my first experience of leasing and so also using Car Leasing online.
I was initially speaking with Michael who was very patient and responsive to my millions of questions, once a vehicle was decided on Lorraine took over with the after car, she was excellent in keeping me informed with the progress. All in all a positive experience from the team 😊

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy, Clear and Quick

A great experience throughout. Staff were very engaging and always ready to answer questions. The end-to-end process was really smooth. I would highly recommend Car Leasing Online. Special thanks to Glen (sales) and Lorraine (administration)

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, will use again

Excellent customer service from start to finish, from the sales staff to Lorraine who looked after me once I ordered the car, she was absolutely fantastic she makes sure everything went smoothly and was very patient when I had question after question (my first lease). Can’t recommend them highly enough. Will certainly be using again.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Returning client

This is my 2nd time using Car Leasing and I have only good things to say about them! They have been great from start to finish and I have just taken delivery of my 2nd lease car, with absolutely no issues. Lorraine is especially helpful and always deals with your queries promptly and efficiently - there is no question she can't answer. I would 100% recommend this company.

May 22, 2026
Unprompted review

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