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flibco.com Reviews 4,158

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its punctuality, reliability, and efficiency, making their journeys smooth and stress-free. Many appreciate the comfortable and clean buses, as well as the professional and friendly drivers and staff. The flexibility of tickets, allowing passengers to board a later bus if their flight is delayed, is also frequently highlighted as a significant benefit. However, some customers also noted issues with the booking process and pricing. A few people mentioned that the price was higher compared to other options, and some experienced difficulties with the booking system. Additionally, a small number of reviewers reported instances of buses being late or not arriving, leading to missed connections and the need to purchase tickets with other companies. There were also isolated complaints about the lack of assistance with luggage and unhelpful staff at certain locations.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising its punctuality, reliability,... See more

Staff

People report positive experiences with staff. Many customers praise the drivers for being professional,... See more

Location

Clients share ambiguous opinions on location. Many customers found bus stations and stops, particularly at... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the service as cheap, affordable, and offering... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found the booking system easy to... See more

Based on these reviews

Rated 4 out of 5 stars

We were almost on time, no disturbing delay, and it was due to the heavy evening traffic jam in Milan. Had only good experience, except the pretty aggressive driving style of the driver on the highw... See more

Rated 4 out of 5 stars

I have been using the Flibco service to get between Brussels South train station and Charleroi airport for a few years now, and remember when the bus service was less frequent and reliable and it wa... See more

Rated 4 out of 5 stars

Buses were on perfect time and they are very well organized. The price should be reduced, considering e.g. a family travelling together with kids. It was more expensive the price of the buses than the... See more

Rated 4 out of 5 stars

The carrier increased frequency to cope with the busy period. It was well organised quick and very smooth. A very good service between the airport and Brussels mid


Company details

  1. Bus and Coach Company

About flibco.com

Written by the company

Flibco.com - Your Airport Connection

Founded in Luxembourg in 2005 and part of SLG group, flibco.com is a leading passenger transport company specializing in airport transfers from multiple cities in Europe with its shuttle bus lines and Door2Gate services. With over 15 years of experience in airport transport services and a strong network of trusted bus companies, it has become the partner of choice for airports and transport providers.

Leveraging its history and expertise, it employs an innovative Big Data approach to constantly improve data management solutions which ensures efficient, reliable, and tailored services that meet customer needs. Its solid reputation for delivering high-quality airport transport services has earned flibco.com the trust and loyalty of passengers over the years.

At flibco.com, we understand the importance of optimizing fleet performance and empowering mobility service providers to enhance all aspects of their operations. Join us on our way to create the most important platform in the airport mobility industry!


Learn more about flibco.com

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Warning to others using flibco

Warning to others using flibco for Stansted Airport.

I arrived at Stratford Westfield at 05:30 for the 05:40 shuttle, but the bus had already departed early because it was full. A flibco representative told me to request a refund, so I had to buy a National Express ticket to make my flight.

Customer support has still refused the refund. Be careful relying on this service for time-sensitive airport travel.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Used the coach to get to and from Frankfurt Hahn airport into and out of the main city for a day trip. Coach was punctual, clean and driver was nice - no delays and simple processing. Would use again and recommend to others!

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Double billed, no refund offered

The booking process told me that there had been an error, had to begin again. Turns out that despite the error they had billed my CC.

They send me an email offering me credit for the ticket they did not sold me, but not s refund.

Going to go all the way asking for the refund, the credit is useless because I won't be using them again.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was excellently organized

Everything was excellently organized. I received timely updates regarding my reservation, which made the whole process very smooth and stress-free. The driver arrived exactly on time, and the journey was comfortable and pleasant. I am completely satisfied with the service and would highly recommend Flibco transfers to and from Brussels South Charleroi Airport. Reliable, professional, and very convenient.

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Very good

The carrier increased frequency to cope with the busy period. It was well organised quick and very smooth. A very good service between the airport and Brussels mid

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

great

best of thing that you can choose time when you want to travel, its not important to use tickets time

March 7, 2026

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