Flight Centre Canada Reviews 396

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, helpfulness, and friendly demeanor. Many people appreciate how the staff goes above and beyond to ensure smooth and stress-free holiday planning, making the booking process easy and efficient. The personalized attention and clear communication from travel advisors are frequently mentioned as key factors contributing to positive experiences. However, some customers reported dissatisfaction with certain aspects of the service, particularly regarding group bookings and flight arrangements. A few people experienced issues with flight scheduling that impacted their travel plans and work schedules, and some felt that their specific needs for group coordination were not adequately addressed. There were also occasional mentions of difficulties with online booking and communication with agents, leading to frustration for a small number of users.

What people talk about most

Staff

Customers consistently report highly positive experiences with staff, highlighting their professionalism,... See more

Holidays

Consumers find holidays to be positive, often praising the ease and enjoyment of their trips. Many reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, dedication, and... See more

Booking process

Users describe positive interactions with the booking process, often highlighting the ease and smoothness of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting agents who are helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christina, Flight Centre Travel Advisor courteously took my in-bound phone call and patiently and thoroughly answered my Flight, Luggage and Elite Travel Alliance Membership queries. Those eight disco... See more

Company replied

Rated 5 out of 5 stars

Working with Liz Goodbrand at Flight Centre has been an incredible experience. She made planning our Africa trip easy from start to finish. Her communication was clear, timely, and friendly, and she... See more

Company replied

Rated 5 out of 5 stars

I have been a regular client of Mariah's for many years. I will NOT book a trip without consulting her. She is professional, highly efficient and very aware of my needs on any particular trip. Trav... See more

Company replied

Rated 5 out of 5 stars

Shiela C. was our agent and I could not have asked for a better representative to help us with our group booking. She understood what exactly we were looking for and made recommendations as needed. Sh... See more

Company replied


Company details

Written by the company

Full service travel agency with offices throughout Canada, offering flights, cruises, tours and vacation packages.

Flight Centre Canada

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

AUDREY NIESE


AUDREY NIESE, Cruise Expert, is absolutely amazing! Every time I plan to travel, she is the one who helps me from A to Z. Audrey is knowledgeable, patient, and truly goes above and beyond to make everything smooth and stress-free. I always feel confident and well taken care of when working with her. I highly recommend Audrey to anyone looking for outstanding service and a seamless travel experience.

December 24, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Soni! Your positive experience with Audrey is exactly what we want each of our customers to have, thanks for sharing. We can't wait to assist you with your future travels.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! So kind and professional!!

December 28, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Amir!

Rated 5 out of 5 stars

We had such a great experience working…

We had such a great experience working with Francine Coppen. She is honestly an amazing person and truly cares about her clients. She helped us with everything patiently and with a big heart, and made the whole process so easy and stress-free for us.

October 8, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Sara. We're so glad to hear that working with Francine was such a great experience!

Rated 5 out of 5 stars

The flight booked by our cruise line…

The flight booked by our cruise line was poorly chosen. Personal searches proved very frustrating. In just a few minutes Emily cut through the options, found the perfect flight at a remarkable price. Fabulous. The follow up with the reservation and billing also very efficient. Could not be more pleased.

December 22, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Brian. We're so happy to hear Emily provided great customer service with your travel needs.

Rated 5 out of 5 stars

5 Star Service

5 star service from Gordon! What a pleasure it was to deal with an agent face to face vs an online service.

December 15, 2025
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Reply from Flight Centre Canada

We're so happy to hear that you got 5-star service from Gordon. Thanks for sharing, Todd!

Rated 5 out of 5 stars

Lindsay Adler and Flight Centre Burlington

I have dealt with Lindsay Adler and Burlington Flight Centre for around 20 years. There are people you work with in your life that become part of the family and that’s Lindsay. Even my adult kids have used Lindsay now.

I can not speak highly enough about the dedication, knowledge and caring that Lindsay has demonstrated on so many occasions I can’t count. Don’t care who it is that asks I would recommend her time and time again.

December 12, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Matt! We're not surprised to hear about the amazing service provided by Lindsay and are so happy to hear that she's been supporting your family's travel for so long. Thanks for sharing!

Rated 5 out of 5 stars

Brei was my travel agent

Brei was my travel agent. She was super sweet and attentive. She worked with us to find a flight that was within our budget and tight travel dates. Super happy either way the experience. The trip was wonderful.

November 24, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your positive experience, Anna, booking with Brei! We're so happy to hear that she was able to meet your travel needs and that you had a wonderful trip.

Rated 5 out of 5 stars

We used Steve to book our flight and EU…

We used Steve to book our flight and EU Rail passes. He took the time to meet with me in person and booked everything suited to our needs and preferences. Steve was accessible the entire trip and provided support when the airline made changes to our return flight. He continued to follow after our return to make sure we had a good experience.
Great work Steve and thank you!!

December 10, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Lillian. We loved reading all about the great support Steve provided before, during and after your trip. Thanks for sharing!

Rated 5 out of 5 stars

“Upcoming Vacation Magic, thanks to Lindsay


Lindsay made our upcoming 2026 family vacation feel seamless from start to finish. Her behind-the-scenes coordination, upbeat attitude, great communication, and willingness to step in whenever needed made all the difference. Grateful for her support and positivity throughout!

December 10, 2025
Unprompted review
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Reply from Flight Centre Canada

We love to see a review like this. Thanks for sharing your positive experience, Brenda! We hope your upcoming family vacation is as magical as working with Lindsay was.

Rated 5 out of 5 stars

Great!

Lindsay always gives efficient and excellent service!

November 28, 2025
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks for the 5-star review, Alana! 😃

Rated 5 out of 5 stars

Amazing work!!

Debbie Brown was such a huge help and so wonderful to work with. She made time to answer all my questions, hop on calls to discuss things, and was speedy at making any changes. She made flight booking for our group of 50 so seamless. Thank you Debbie, you are amazing!!!

December 5, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your experience, Jaclynn. We're so happy to hear that Debbie seamlessly assisted with your group travel needs.

Rated 5 out of 5 stars

A breeze...

Reema helped make a stressful family booking a breeze. Sometimes the human connection makes all the difference...

December 2, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Pam, for the 5-star review. We couldn't agree more about the human connection making a difference when it comes to booking travel and we're so happy to hear that Reema made your stressful one a breeze. Thanks for sharing!

Rated 5 out of 5 stars

Victoria Malcolm in your Burlington…

Victoria Malcolm in your Burlington office was extremely friendly and knowledgeable… answered all questions perfectly . Explained everything to us easily ….

December 3, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Peter. We're so happy to hear that Vicki provided great customer service, thanks for sharing!

Rated 5 out of 5 stars

Destination Wedding

We chose the package for our destination wedding with Shiela, and it truly was a very good decision because she is such a kind person, always 100% willing to help us, and she made our trip even better.

November 27, 2025
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks for the 5-star review, Ivette! We're so happy to hear that Shiela helped make your destination wedding the right one. Congrats on your nuptials!

Rated 5 out of 5 stars

You can trust Flight Centre Kelowna

Wenche Fast...(Venka) has been our agent for quite sometime. She's so very knowledgeable & caring !! Always makes sure she can get the best deals for us & takes all the stress & worry out of planning our cruises!! Very fortunate to have her as our agent!! Thank You... Venka!!!

November 22, 2025
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Reply from Flight Centre Canada

Thanks for sharing your experiences, James! We're so happy that Wenche (Venka) has been supporting you in your travels for quite some time in such a positive way.

Rated 5 out of 5 stars

5 star to Sue Harriman for her quick…

5 star to Sue Harriman for her quick response and booking of our trip. Thank you Sue,

George and Sue Bremner

November 23, 2025
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Reply from Flight Centre Canada

Thanks for the 5-star review, George, and sharing your experience booking with Sue!

Rated 5 out of 5 stars

Jamie Collins is my go-to agent!

Jamie Collins is my go-to agent for travel now, having engaged his expertise twice in 2025. He's very knowledgable and respectful of budget and any other particulars I've requested. He makes well-informed suggestions and I appreciate his rapid updates and in-touch communication style.

November 14, 2025
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks for the 5-star review, Peggy. It's awesome to hear that Jamie has helped you twice this year with your travels and in such a positive manner. Thanks for sharing and we look forward to assisting you in the future.

Rated 5 out of 5 stars

Excellent experience working Leigh Vultao

I had an excellent experience working with Leigh Vultao at Flight Center while booking a group flight. She were incredible patient, knowledgeable and organized throughout the entire process. Coordinating a group can be stressful, but she made everything smooth and straightforward.
Leigh took the time to explain our options, compare prices and ensure we got the best possible itinerary for everyone.
Thank you for going above and beyond, your help made our group travel planning so much easier. I highly recommend this group consultant Leigh Vultao.
Noolia Booker-Humphrey

March 18, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Noolia, for sharing your positive experience booking a group flight through Leigh. We agree that coordinating a group can be stressful and are so glad Leigh was able to make it anything but that.

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