We had a bit of a disaster initially when we tried to book our flights to the UK (long story) - however Di Nichol came through for us like a bloody trouper and saved the day. We now have amazing flig... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had a bit of a disaster initially when we tried to book our flights to the UK (long story) - however Di Nichol came through for us like a bloody trouper and saved the day. We now have amazing flig... See more
Company replied
Thank you so much Liston for organising our recent family holiday to Rarotonga. Your excellent planning made the entire trip completely stress-free. The flights, hire car, and accommodation were... See more
Company replied
I have been dealing with Di Nichol - She has been amazing great service, great knowledge and just got what I was trying to achieve with our holiday. I would definitely recommend her to any one wanting... See more
Company replied
My travel agent, Lendl Oosthuizen, always gives exemplary service. Lendl has an excellent understanding of my travel needs and always take time to ensure everything is absolutely 'smooth sailing' in... See more
Company replied
Written by the company

Vincent Street 124, 1010, Auckland, Auckland Central, New Zealand
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a bit of a disaster initially when we tried to book our flights to the UK (long story) - however Di Nichol came through for us like a bloody trouper and saved the day. We now have amazing flights and can properly look forward to our trip 😀

Reply from Flight Centre New Zealand - Flight Centre Direct
Thank you so much Liston for organising our recent family holiday to Rarotonga. Your excellent planning made the entire trip completely stress-free. The flights, hire car, and accommodation were all perfect and very cost-effective.
We had a fantastic time and truly appreciate everything you did to make our holiday so memorable. We will definitely be in touch when planning next trip!
You are amazing, the perfect travel Expert and we appreciate you so much.
Thank you
Mrs Kim O'Brien

Reply from Flight Centre New Zealand - Flight Centre Direct
I have been dealing with Di Nichol - She has been amazing great service, great knowledge and just got what I was trying to achieve with our holiday. I would definitely recommend her to any one wanting solid advise and an easy to deal with travel expert. Now for the countdown !

Reply from Flight Centre New Zealand - Flight Centre Direct
Di has been so helpful throughout the process of booking our trip. She comes up with excellent ideas and itineraries!
She replies fast and very efficient!
Thanks Di!

Reply from Flight Centre New Zealand - Flight Centre Direct
We had an amazing time in Fiji, Lendl made the planning so easy and had some fantastic suggestions. We'll be repeating this next year!

Reply from Flight Centre New Zealand - Flight Centre Direct
Hannah is fantastic at her Job. She is very fast at organizing and re arranging our many add ons etc. We had great advice from Hannah and will deal with her for as long as she's in Travel. She's the best agent I've ever booked with. We're home now and had a fabulous time in Vietnam and Chiang Mai and Phuket. Can't wait to go back next year For more Adventures. Thanks Hannah for your very Professional support. Cheers Nicky &Willie x

Reply from Flight Centre New Zealand - Flight Centre Direct
I have just been on a trip of a lifetime for my 70th birthday. Lendl organised our trip so I could really relax and enjoy it!! THANK YOU!! My trip included flights to Budapest, a River Cruise for 7 days and 2 days in Prague, then 9 days in London and 3 days in NYC. All went without a glitch. Lendl helped me choose the best River Cruise experience- using her expertise. And she was spot on. All connections went smoothly ! We loved every part of our holiday, flights, cruise, accommodation all thanks to Lendl. She really personalises all communication and rung prior to our trip and was available during our trip and touched base on our return to see how things went. Exemplary service. This is the 4th time I have used Flight Centre and I will continue to do so.

Reply from Flight Centre New Zealand - Flight Centre Direct
Di Nicol organised our flights and some accomodation for an upcoming trip to Vietnam. Di was very professional, friendly and answered our many questions in a very prompt manner . I would highly recommend Di to anyone looking to make travel arrangements .

Reply from Flight Centre New Zealand - Flight Centre Direct
I have been planning our holiday to Samoa for 6 adults and 1 child, for 10 days. I have been dealing with Liston who has been an absolute legend. He was always there to answer any questions, and would always provide me with options about accomodation. There was a lot of back and fourth and he remained polite, professional, patient and always willing to help. I’m so grateful for all the help and guidance that you have given and provide to give.

Reply from Flight Centre New Zealand - Flight Centre Direct
A company is only as good as its staff and Emma Quinn who picked up my call listened to my request and promptly sent me a quote for just what I asked for. Her efficient helpful service for exceeded my expectations
I am a truly happy customer
Veronika Brindley Richards

Reply from Flight Centre New Zealand - Flight Centre Direct
Di was wonderful! Helpful, amazingly quick response every time and made it easy. We will definitely use Di again in the future.

Reply from Flight Centre New Zealand - Flight Centre Direct
The agent who called back from my email inquiry was amazing!
Jaimee Crozier
She rang prepared with the info and the deal was ending that day
We had it booked, locked in with insurance within an hour ! Too easy!

Reply from Flight Centre New Zealand - Flight Centre Direct
Di Nicol was incredible to work with, she was able to take away all the stress required to book a family holiday. I couldn't reccomend her more! She was informative, prompt with a response and also nothing was too big of a deal to sort for us! Thanks again!

Reply from Flight Centre New Zealand - Flight Centre Direct
We recently returned from a wonderful trip to Singapore, organised through Flight Centre with Lendl’s help.
As always, Lendl looked after us extremely well. This is not the first time we have booked through her, and once again she gave us great advice and followed us through the trip in a very professional and helpful way.
We chose The Clan Hotel, and Lendl organised the booking for us. The hotel was excellent — very nice, very central, and with the MRT station literally just outside the hotel, making it easy to get anywhere in Singapore.
Thank you, Lendl, for another great travel experience. We really appreciate your care and professionalism.

Reply from Flight Centre New Zealand - Flight Centre Direct
Lendl O. is who made this experience wonderful. I can't imagine booking future trips without her tremendous expertise and caring attitude. Getting from the United States to New Zealand is no easy feat, and I'm so very grateful that my daughter recommended Flight Centre (and Lendl specifically) to help with my six-week visit. Thank you, Lendl, and Flight Centre, for a job SO well done!

Reply from Flight Centre New Zealand - Flight Centre Direct
This is the second time I have contacted Di Nichol to book a trip for me. She is absolutely wonderful. She takes the time to understand my needs, I ask her so many questions and she is always lovely and answers them clearly, she alerts me to things I missed (the fine print), she gives me guidance and ideas. Although I know it would be cheaper for me to do this alone, but it is worth going to Flight Centre just to get someone who can give you a good and rational advice. Thanks Di

Reply from Flight Centre New Zealand - Flight Centre Direct
Hannah was absolutely amazing. Accomodating and welcoming. Happy to help, and went an extra mile to make sure we received the best, not only option but customer service! She’s certainly an asset!

Reply from Flight Centre New Zealand - Flight Centre Direct
Smooth and pleasant experience, made everything stress free thanks to Hannah's help!

Reply from Flight Centre New Zealand - Flight Centre Direct
I recently booked a trip for myself and two older kids to Gold Coast. Lendyl was our agent she was amazing! Checked on me beforehand as I was a bit nervous to travel, everything was well organised. The apartments we stayed in couldn’t have been a better choice. Thank you again for looking after me and my boys for our first overseas trip together.

Reply from Flight Centre New Zealand - Flight Centre Direct
Travel planning guru!
Seamless tranfers and travel timings with fantastic accommodations and advice. The entire family were over the moon with our 7 days away! can not recommend Lendl enough!

Reply from Flight Centre New Zealand - Flight Centre Direct
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.