We had an amazing time in Fiji, Lendl made the planning so easy and had some fantastic suggestions. We'll be repeating this next year!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had an amazing time in Fiji, Lendl made the planning so easy and had some fantastic suggestions. We'll be repeating this next year!
Company replied
Hannah is fantastic at her Job. She is very fast at organizing and re arranging our many add ons etc. We had great advice from Hannah and will deal with her for as long as she's in Travel. She's the... See more
Company replied
My travel agent, Lendl Oosthuizen, always gives exemplary service. Lendl has an excellent understanding of my travel needs and always take time to ensure everything is absolutely 'smooth sailing' in... See more
Company replied
Our agent Hannah was fantastic to work with. After being mucked around by another company we enquired with flight centre. Everything progressed fast, efficiently with quick replies. We managed to get... See more
Company replied
Written by the company

Vincent Street 124, 1010, Auckland, Auckland Central, New Zealand
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lendl listened to everything we wanted from a holiday and truly made our dreams come true! She had first hand knowledge of Rarotonga and gave us the most incredible recommendations. Huge Thankyou!

Reply from Flight Centre New Zealand - Flight Centre Direct
I recently booked a holiday through Flight Centre and had the pleasure of working with Di Nichol. Di was exceptionally professional and demonstrated absolute attention to detail throughout the entire process. Every aspect of the booking was handled thoroughly, leaving me confident that nothing was overlooked. Her approach made the experience seamless and stress-free, and I truly appreciated her dedication to ensuring everything was perfect. It was an excellent experience, and now I’m just hoping that the tour with On The Go Tours will be just as amazing as the booking experience with Di. Highly recommended!

Reply from Flight Centre New Zealand - Flight Centre Direct
Thanks so much for seeing exactly what I needed Victoria 💗I had the best stay somewhere you found completely different for me...loved the swimming 🏊♀️ pools were awesome 👌 👏
Perfect holiday 👌 for my family needs!!

Reply from Flight Centre New Zealand - Flight Centre Direct
We booked a recent Disney Cruise with Victoria from FC Direct. She was absolutely amazing to deal with and we will definitely be back to book our next holiday with her.

Reply from Flight Centre New Zealand - Flight Centre Direct
Victoria Butterworth has now been handling my travel for the last 4 years where my wife and I have visited Europe and the Uk each year. More recently I have retired however working back to the UN as a contractor. Previously the UN handled all transportation including flights however I am now responsible for all UN travel. Victoria has already booked her first NY trip. I find Victoria excellent; communicated extremely well, nothing is too difficult and Victoria is just a really nice, caring and professional person. While Victoria remains with Flight Centre my business will remain with FC. Victoria is a star and she needs to be well recognised by FC.

Reply from Flight Centre New Zealand - Flight Centre Direct
Fiji honeymoon getaway was well organized by Lendl. We gave very short notice but Lendl managed to get everything organized and went smoothly for our family. We got awesome views for 3 separate rooms and loved our experience in Fiji. Difinetly will go through Flight centre again.

Reply from Flight Centre New Zealand - Flight Centre Direct
Di Nichol has been great in organising our trip to Hawaii. The travel proposal she gave us fitted the brief I gave her perfectly, and her travel expertise included aspects I hadn't thought of. The level of communication and information has been excellent.

Reply from Flight Centre New Zealand - Flight Centre Direct
What an amazing experience Di made with our bookings for our trip
So very helpful and patient
Thank you Di 🤗

Reply from Flight Centre New Zealand - Flight Centre Direct
Everything was clear, efficient and Victoria was a pleasure to deal with.
She made everything very simple as I do not like organizing holidays as much as just turning up at the airport and everything is done. I recently went on a river cruise to Cambodia and Vietnam and that also was delt with by Flight Centre and going forward I really couldn't see myself dealing with anyone else than this team. Very professional and generally simple.

Reply from Flight Centre New Zealand - Flight Centre Direct
We came across a great deal that Flight Centre was promoting. However we wanted to fly around the dates available and keep it at a low price. Di was amazing and super patient with us! We had many requests. She went the extra mile and provided us quick support and different options/quotes to suit our families needs. Outstanding service! Super fast and efficient at helping us make our first family holiday come true! Greatful ✨️

Reply from Flight Centre New Zealand - Flight Centre Direct
Flight Centre is our go to and Gemma Woodruff is our No 1 go to. We have always found Gemma to listen to our wants and needs, make excellent choices and opportunities for us and is excellent with communication and price options. We have recently had a hiccup with being sick while away - Gemma was available to offer options and advise us on what is best. She is the best.

Reply from Flight Centre New Zealand - Flight Centre Direct
Liston is the best Travel expert I have ever come across. He has booked us Mutiple holidays that we have thoroughly enjoyed. He has excellent communication skills, and all his recommendations have been nothing short of amazing. We will continue only using Liston's services as he goes the extra mile for his customers.

Reply from Flight Centre New Zealand - Flight Centre Direct
What a great experience we have planning our trip with flight centre in special with Liston DSouza… what a great professional that helped in absolute everything.
Thank you

Reply from Flight Centre New Zealand - Flight Centre Direct
Our experience with Liston was 10/10. So quick to send through quotes and different options. He was able to secure great deals. The whole experience was painfree and stress free. When things popped up during our holiday Liston was equally as quick to help us with information we needed and solving a problem with the hotel. We will be back!

Reply from Flight Centre New Zealand - Flight Centre Direct
We had an amazing experience with Lendl from Flightcentre. She was so organised, thorough, helpful, kind and just an absolute pleasure to work with. She set up an amazing itinerary, booked and organised everything and we had the best time! Everything was just so easy and it made our holiday feel even more relaxing.

Reply from Flight Centre New Zealand - Flight Centre Direct
Our travel agent, Lendl Oosthuizen, went the extra mile when booking and sorting out our recent family holiday. She organised flights, accommodation and excursions at relatively short notice at half the cost of a competitors quote!! She had our holiday sorted and confirmed in half a day. We had the BEST time!! We will definitely book through her again. Her knowledge and enthusiasm is exceptional.

Reply from Flight Centre New Zealand - Flight Centre Direct
My agent (Lendl) was super helpful from find the best priced flights and accommodation, to giving me recommendations, to helping me apply for the refund/compensation when my aeroplane got downgraded at the last minute. I will definitely continue to go back to her for any of my future trips!

Reply from Flight Centre New Zealand - Flight Centre Direct
Lendl Oosthuizen made our holiday stress free by booking flights, rental cars, excursions and hotels for two months. She gave us great advice and went the extra mile by suggesting things to do in each place we visited. The hotels she booked were in excellent locations. Very easy to work with and excellent communications. We were so happy!

Reply from Flight Centre New Zealand - Flight Centre Direct
Our agent Hannah was fantastic to work with. After being mucked around by another company we enquired with flight centre. Everything progressed fast, efficiently with quick replies. We managed to get an awesome price for our Samoa holiday plus even better flight times than originally organized! Thanks Hannah!

Reply from Flight Centre New Zealand - Flight Centre Direct
I have been dealing with Hannah and have booked a holiday with her and just want to sing her praises. She has been beyond efficient, so so helpful, absolutely nothing is too much trouble, has kept me up to date and got back to me super fast on things, I can’t tell you how impressed I am with her, plus she has been super nice and just brilliant to deal with. I’m sure she is an absolute asset to your team. Please pass this onto her and I will definitely use her again in any other future travel plans we may have.
I really appreciate all she has done

Reply from Flight Centre New Zealand - Flight Centre Direct
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.