I have booked flights and holidays with Maddi a few times, and find her to be lovely to deal with. She is so pleasant and friendly, while at the same time absolutely professional. Recently, I had to... See more
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See what reviewers are saying
I have used travel consultants of Flight Centre Collins Street Melbourne since covid-19, 2020. I found services from both the travel consultants and company ethics are impeccable.
Company replied
Christine has taken care of mine and my family’s long haul flights on several occasions , not just booking seats but helping with other bookings and looking at alternative ways to help financially. Al... See more
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My booking went through seamlessly thanks to Liam Hawkes at Melbourne branch.
Company replied
Company details
About Flight Centre Australia - Flight Centre 278 Collins Street
Written by the company
Written by the company
Contact info
278 Collins Street, 3000, MELBOURNE, VIC, Australia
- (03) 86333944
4.2
Great
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Sam louden he’s great help
February 19, 2025
Reply from Flight Centre Australia - Flight Centre 278 Collins Street
Thanks so much Tania for sharing this fantastic review for Sam! We love seeing this :)
One of our flights has been cancelled…
One of our flights has been cancelled and new flight issued or trying to be
Overnight stopover at who’s expense
Could barely understand the Agent
Very frustrating when they can’t pronounce my name 🤷♀️ and I have to keep repeating myself
February 12, 2025
Reply from Flight Centre Australia - Flight Centre 278 Collins Street
Hi Kathy, I'm sorry to hear about your experience with us. We can appreciate how frustrating time changes are! For these changes, Flight Centre is bound by the airline’s conditions, so when a time change occurs, the airline will provide their "suitable alternative" and from there, any further customer changes to this are generally paid. Time changes affect all customers booked on the flights, regardless of if they book direct or with an agent.
Our highly trained online assist team, are always on hand to assist when you need.
Hell will freeze over before I go near…
Hell will freeze over before I go near Flight Centre again after I have used them for over 30 years . They also own Cover more insurance. With a recent cancer diagnosis trying to cancel an upcoming trip and liasing between the 2 has been exasperating at best. Completely outsourced to somewhere in asia with customer service agents being totally clueless and constantly giving incorrect information. What should have taken 10 minutes has taken 4 days and still unresolved.
February 6, 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre 278 Collins Street
Hi Damian, we're sorry to hear about your experience, and for your recent diagnosis.
We do not own Cover-More Insurance, and they are a completely separate company to Flight Centre, so therefore we have no say over the claims process or documents required for this.
We'd recommend you reach out to Cover-More to escalate your concern, and they will advise you directly of any required documentation required for you claim.
Your booking agent can assist with this communication for you, but to reconfirm, Flight Centre and Cover-More are separate companies.
I hope this clarifies further for you.
I have been dealing with flight Centre…
I have been dealing with flight Centre for a number of years or
When ever I needed to book flights.l find the staff are very helpful and professional. l hope to continue dealing with flight Centre.
February 7, 2025
Reply from Flight Centre Australia - Flight Centre 278 Collins Street
Hi Sonny, thank you so much for your awesome review for the team! We love to hear how they are always helpful and professional throughout each booking 😀
Pathetic customer service
I want change my ticket i give a 15day notice and they said no ticket available some of my freinds have different travel agency and they fly out the next day even they dont bother to place me in the waiting list what a pathetic travel agency not again
January 28, 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre 278 Collins Street
Sorry to see you're not happy with your experience Chandi. To provide a little more insight, pricing is based on availability and can sell out any time. It does sound like either the flight you had requested was fully booked and therefore a new ticket could not be purchased or the booking conditions of the airline and your original ticket did not allow a transfer. We will be sure to channel this feedback as appropriate and thank you for your review.
Always the same service
Christine has taken care of mine and my family’s long haul flights on several occasions , not just booking seats but helping with other bookings and looking at alternative ways to help financially. All taken care of with friendship and thought .
January 30, 2025
Reply from Flight Centre Australia - Flight Centre 278 Collins Street
Thanks so much for this fantastic feedback, we love to see how Christine always takes such great care of your trips to make everything simple and easy for you!
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