Lauren from Cockburn Gateways has been extremely helpful firstly organising an amazing trip for us then unfortunately we had to cancel for medical reasons. She went above and beyond to help us claim b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would never use Steph from Mornington again. Numerous errors in our travel plans and unhelpful when she didn’t know answers from my questions. Very disappointed as it was booked 9 months ahead and we had to change dates the week before to accommodate her mistake

Reply from Flight Centre Australia
I hadn't made an appointment but Roscoe attended to my requests promptly and gave me the time needed to make my booking. He explained what I needed to know well and the booking process was made easy for me. I'm very satisfied with the service

Reply from Flight Centre Australia
Great service. Great communication & quick response to questions.Rigel has always been great!

Reply from Flight Centre Australia
Excellent service from Ryan, he is so polite, patient and knowledgeable.

Reply from Flight Centre Australia
I have just returned from a trip organised by Darcy of Flight Centre, Canberra CBD. Darcy has helped me with travel before, which speaks for itself. Any problem I've encountered has been swiftly solved, nothing is too much trouble and the travel plans suggested have been first rate. Flight Centre in Canberra Centre would be my first stop for any future travel.

Reply from Flight Centre Australia
5 stars is not enough for Patrik whom we dealt with at Plenty Valley. We recently came in contact with Patrik to navigate a complex itinerary , two tours back to back. Dealing with alot of information and structure , Patrik made the entire process seamless, he was polite and efficient from start to finish, answering all our questions promptly within a quick time frame. His attention to detail and stress free approach gave us peace of mind with our choices. If you want a responsive , knowledgeable, polite and friendly travel agent , Patrik is the one. Thankyou so so much Patrik at Flight Centre Plenty Valley.

Reply from Flight Centre Australia
Matilda Day is extremely helpful in all aspects of the booking- flights, transfers,accommodation, insurance, daily tours. If Matilda is unsure she asks for and receives great assistance. Other employees give advice as to their experiences on similar destinations. Any of our concerns are no trouble to be resolved

Reply from Flight Centre Australia
Friendly and expedient. Experience and advice and options offered great.

Reply from Flight Centre Australia
Kristen at Cronulla was our travel agent
She is very knowledgeable prompt makes things happen
We booked a 8 week break Everything went perfectly Great seats on plane and good advice on airlines
Kristen is my go to travel specialist
Highly recommend her services
Thank you
The Scheurers

Reply from Flight Centre Australia
My experience is great with flight centre because: the travel agent is very accomodating, polite, and assist me respectfully with my flight bookings.
Thank you.

Reply from Flight Centre Australia
Ellen,
Warringah Mall store helped us craft a superb first Fiji holiday in 2025. Including helping me keep it a secret birthday flight for my wife of 40years.
Every detail was clear, simple and flawless. A cheerful woman ultimate professional. Thankyou Ellen...Vinaka as they say in Fiji

Reply from Flight Centre Australia
Ease of booking, we always use same agent. Kaitlyn knows our travel preferences, always delivers on them with her signature service level. It's just an email with dates and destination and she does the rest 😀.

Reply from Flight Centre Australia
Agent was friendly and happy to assist. Very knowledgeable and helpful. Very good at explaining options.

Reply from Flight Centre Australia
The agent Skye always goes above and beyond to book a good holiday for us.

Reply from Flight Centre Australia
We had a great experience with Dani Spero, Senior Travel Consultant at the Mitchelton store. Dani was able to sort out our flight requirements for a Christmas trip to Europe and provide lots of advice and guidance. The booking process was easy. It was obvious she had traveled extensively and we felt very confident in the advice provided. She was very patient and easy to talk with

Reply from Flight Centre Australia
Would like to give a big thank you to Nicole at flight centre Victoria point for her service in booking a couple of my holidays and flights. Have always found her very helpful. Great service.

Reply from Flight Centre Australia
I had an exceptional experience working with Emma Wilkinson from the South Brisbane team. Her professionalism and expertise were truly outstanding and made what could have been a stressful process of organising group flights feel completely effortless!
Emma was incredibly attentive throughout, taking the time to understand all of my requirements and ensuring every detail was met with care and precision. Nothing was overlooked, and her communication has been clear, timely, and reassuring at every step.
Even now, she continues to be attentive and responsive to any questions I have, which has been incredibly reassuring and much appreciated.
I am extremely grateful for her support and cannot thank her enough for the effort she has put in to make everything run smoothly. I am absolutely delighted with the service and couldn’t be happier with the overall experience.
I would highly recommend Emma to anyone looking for assistance with travel arrangements. With the rise of online booking technology, it’s easy to assume everything can be handled independently, but this experience has shown me that having someone as knowledgeable and attentive as Emma makes a significant difference and is well worth it.

Reply from Flight Centre Australia
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.