a good service when u need to plan some air travels, not gonna lie here, the prices are not high and all is arranged in a logical way, but replies can be faster
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Thanks! Everything was easy. After my purchase your custom service answered my question in 5 minutes. That's impressive!
Company replied
We had booked a return flight to Milan before the Corona virus crisis broke. The airline (Lufthansa) then cancelled all flights to Milan but promised, on their web site, free rebooking. When contact... See more
Wow, this company really is terrible to say the least. Due to the Corona virus outbreak KLM has a rebook policy for certain locations. After a week of back and forth between KLM and Flightfinder, Flig... See more
Company details
Information provided by various external sources
Flightfinder.se on pohjoismainen verkkomatkatoimisto, joka keskittyy markkinoiden parhaimpien ja edullisimpien lentomatkojen välittämiseen. Verkkosivuiltamme löydät nopeasti ja vaivattomasti lennot, joiden hinnat ja lentoajat sopivat parhaiten tarpeisiisi. Flightfinder on osa Flygpoolen AB:ta, jonka pääkonttori sijaitsee Tukholmassa. Emoyhtiön ansiosta Flightfinderilla on parhaat lentolippuja koskevat sopimukset kaikkien suurien lentoyhtiöiden kanssa. Lisäksi tarjoamme kilpailukykyiset hinnat hotellimajoitukselle ja autonvuokraukselle kaikkialla maailmassa. Flightfinderin asiakkaana tunnet olosi turvalliseksi, sillä matkoillamme on valtion matkatakuu. Flightfinderilla on täydelliset IATA-oikeudet matkadokumenttien myöntämiseen, ja maksuratkaisuina käytämme DIBSia, Klarnaa sekä useimpien suurien pankkien huipputurvallisia maksujärjestelmiä.
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3.7
Average
759 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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jVery confusing and hard to follow I…
jVery confusing and hard to follow I should have looked for an English version
My husband, Finish born and bred, had no idea what a 'verotunnus' is. Looked at old tax forms and could find no such term. Writing this o my husband's behalj.
.
October 8, 2019
Unprompted review
Reply from Flightfinder
Hello Timo,
thank you for your constructive commentary. We will take this into consideration further.
Best regards,
FlyUvet
Hidden fees and very bad customer…
Hidden fees and very bad customer service
June 25, 2019
Unprompted review
Reply from Flightfinder
Dear Pentti,
you did not, unfortunately, provide an order number so that I can look into the case, but must already say that we clearly suggest that we are working in accordance to the airline rules when it comes to changing or cancelling the tickets.
The price is always explained even in the offer, as it cannot be general. For every change the gap in prices is different, for instance.
Otherwise we thank you for your meaning as we appreciate any and each of them.
Best regards,
Alina
Customer relations/Claims
FlyUvet
Total b*lls**t, BE AWARE!
Total b*lls**t! I made a reservation from Helsinki to Denpasar via Dubai. Made a payment in full during the reservation, 1202€.
When I went to the airport for check in, I was demanded to pay extra 340€!!! When I informed Flightfinder this, demanding explanation and refund (I sent them a copy of receipt), they just did not answer anything.
I will take this case to European Customer Complaints-organisation!
NEVER EVER WILL I USE THIS SITE AGAIN! SCAMMING AND BETRAYING CUSTOMERS!
May 7, 2019
Unprompted review
Reply from Flightfinder
Dear Kimmo,
thank you for your commentary.
As been explained in your case, we could not know why the airline took extra payment from you at the airport. After some negotiations they admit the misunderstanding and we will let you know as soon as only possible on the result.
Generally must explain that any ticket which is a subject of the schedule change in most cases is re-booked to the alternative given by the carrier without any cost which applies directly from the airline.
Otherwise we have been following your case all the way and will continue as mentioned.
Best regards,
Alina
Customer relations/Claims
Flightfinder
THEY CANCEL and then THEY KEEP YOUR MONEY to finance themselves.
I made reservation, the money was debited from my paypal account and the reservation was confirmed.
A few hours later, I received an email saying that they suspected fraud and THEY DECIDED TO CANCEL.
24 hours later, they are saying that IT WILL TAKE THEM 3 DAYS TO REFUND they money they have taking from me (although paypal refunds are immediate)
It seems that the way they finance themselves is by taking your money, then cancelling and then a very very slow refund.
On top of that, the phone numbers they informed on their websites do not work (I tried all the phone numbers of all the countries), and answers on their internet customer service takes a lot of time, do not answer the questions and never give a solution.
In summary: awful service, cancel against the will of the client, and keeping your money for many days.
DO NOT USE THIS COMPANY!
April 16, 2019
Unprompted review
Reply from Flightfinder
Hello Fran,
the ticket was canceled due to possible fraud. Unfortunately, but an IP address did not match with the exit destination. The case is canceled as soon as the system synchronizes information and finds inconsistencies.
These are basic safety rules and cannot be affected by us, as such actions are dictated by global fraud prevention.
Best regards,
FlyUvet
CANCELLED BY THEM AND NO REFUND!
Booked a return flight with them and due to unfortunately missing my outward flight, they have just cancelled the return, with NO
NOTIFICATION, no information provided, no refund, no explanation, no assistance at all! Luckily i checked my booking just 2 days before departure and guess what?! I find my booking being cancelled!
Working in tourism industry, I perfectly know that when you cancel a prepaid and confirmed service, against customer's will, you eventually refund the fee. Well, guess what? Not here!
Awful customer service! They took and kept my money for 2 trips, delivered none, and refuse to pay back for what THEY have cancelled. Absolutely unjustified and without any logic!
AVOID this company and its affiliates!
March 16, 2019
Unprompted review
Reply from Flightfinder
Dear Tatiana,
the situation you are describing is called a sequence of coupons, and, must be strictly followed, in order not to get the flights cancelled.
This is each customer own responsibility to follow and has nothing with the agency to do.
Internationally the airline sells only the tickets as whole and not parts of it. Therefore if customer fails to follow the order, the carrier is cancelling the rest of the flight, after the unused part.
In case you are working in the tourism industry, this shall be more than clear to you. Also, you should suggest your customers get in touch with the agent, before the planning skip of the flight, or right after, as some of the airlines offer the change, even due noshow.
This would prevent the unwilling cancellation.
We are sorry to hear on the event, but thank you for bringing this up, as this gives us the opportunity to explain basic rules publicly.
Get back to us for refund of possible taxes, if you have not done that before.
Best regards,
Customer relations/Claims
Alina
FlyUvet
I have tried to register two packeages…
I have tried to register two packeages of skies on our fligt to Innbruck this coming saturday without succeeding.
February 4, 2019
Unprompted review
Reply from Flightfinder
Dear Susanna,
thank you for leaving this review, as it helps us to improve customer support.
Will look into your matter and make sure that you get an answer soonest possible.
Otherwise please note that special requests take time to proceed with, due different registering and confirming procedures.
Best regards,
Alina
Customer relations/Claims
Flightfinder
cancellations
hi, ,I just made a booking with flightfinder, I just realize that I need to make a cancellation, the booking has not been in 24 hours yet, can I make a cancellation?
December 28, 2018
Unprompted review
Reply from Flightfinder
Hello and thank you for your rating,
unfortunately, Trustpilot is not a communicative tool and therefore you would need to ask our professionals at customer support, which is there for you almost 24h.
Best regards,
FlyUvet
Immediate Support Needed
Hi, I have booked a flight ticket from India to Helsinki, Finland. My connected flight is from Moscow and the flight that flightfinder is booked for me is in the gap of only 30 minutes which is impossible for an international connecting flight. Could you please provide support and contact details who can help me to check another flight, I am already fed up by contacting the support team who is not responding to my calls. Also would be helpful if you could provide me with the customer service contact number who could pick my call and answer. Right now I am INDIA and my flight is tomorrow morning i.e. 25th November from New Delhi, so request for a quick support from your side, please.
Thanks
Sunny
November 24, 2018
Unprompted review
Reply from Flightfinder
Dear Sunny,
have been through the case and see that our schedule change department contacted you already.
The responses you got were very regular and fast, but, unfortunately, you did not responded in time disregard our attempts.
Here must also underline that Flightfinder is an online travel agency and as per today offers fast communicative solutions. Our customer support team is there for you the whole day, late in the evenings, weekends and holidays.
Otherwise must remind that your ticket has been a subject to a schedule change which is not up to any travel agency to invent.
In our reservation rules, which is up to you to go through, involuntary change situation is clearly defined. Unfortunately, but no travel agency can neither foresee nor, accordingly, prevent this matter. Our mission in the mentioned event is to inform our passengers on the changes and help with re-issuance in terms of the airline allowance.
In the mentioned reservationary regulation we also inform on service packages sufficient for each provided servicing. This, however, is your free choice as can be done with the airline directly.
Must underline that any solution we offer our customers is based on the airline allowance and capacity. Unfortunately schedule change fact does not provide you with opportunity to choose a flight or even a refund, as, again, this is subordinated by the carrier.
Anyhow, we thank you for your meaning in the connection with the matter.
Best regards,
Alina
Customer relations/Claims
Flightfinder
TERRIBLE SERVICE! DO NOT BOOK FROM Flightfinder!!!
Few hours to our flight, still no tickets or booking number to do the check in online. Sent few emails to them, still no answer.
TERRIBLE SERVICE.
I will obviously put a complaint.
November 22, 2018
Unprompted review
Reply from Flightfinder
Dear Aina,
thank you do much for taking time giving us your rating and expressing opinion, as we appreciate any and each of them.
The tickets are usually issued as soon as we receive the payment and if the document is proceeded with no omissions. In you case, the tickets were sent to your registered mail right after the issuance and than also re-sent several times.
Otherwise you are welcome to get back in case of any other questions!
Best regards,
Alina
Customer relations/Claims
Flightfinder
One week
One week, no tickets, not an email address where to ask for them. Also prices dont include normal luggage even though flight class is the same. DO NOT Book here
October 30, 2018
Unprompted review
Reply from Flightfinder
Dear Tommi,
must assure you that Flightfinder is following its own procedures mentioned in the reservation rules - that is; the tickets are sent to you in about 24h after the payment.
This is a robotic process, but our customer support team is there to re-sent the documentation in case you request it.
As per today we offer our customers best technical and communicative solutions. Each customer got own personal cabinet which is designed to reach the support in a shortest time and most efficient way. Unfortunately, I do not see that you got contacted us in a matter.
Otherwise we thank you for taking time to share your opinion with us and you are welcome to contact us in case of any other questions, or in need of a guidance.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Reply from Flightfinder
Dear Saara,
thank you so much for the given meaning and rating!
Hope to see you online with us soon again!
Best regards,
Flightfinder
Reply from Flightfinder
Hello and thank you for the given rating in the connection of booking with us.
We hope to see you online with us soon again!
Best regards,
Flightfinder
Never got the documents
The price was different than in the promotion and I never got the flight documents! I found a small print (a line in my email) a flight-company specific reservation number, and then checked in the flight-company page that I actually have tickets!! Never again!
October 29, 2018
Unprompted review
Reply from Flightfinder
Dear Emily,
we appreciate your meaning and time.
Must say that one of our greatest values is transparency of the rules and prices. Our customers are getting informational system messages all the way from the begging of the reservation. An invoice is sent to you right after the order is completed along with that we warn you to check the price before you pay.
The travel documents are sent to the customer automatically after the robot detects the payment. However, our customer support is there for you to re-sent all the necessary informational mails and answer the unclear questions.
As per now we provide all the modern communicative solutions and you got all the possibilities to contact us through your personal page, but, unfortunately did not.
However, we appreciate any rating as it helps us to explain the essentials publicly and monitor our daily performance!
Best regards,
FlyUvet
Alina
Customer relations/Claims
Flightfinder
The only thing
The only thing: the support number in Finland was on automatic response when I a few times tried to call. This was during office hours.
October 18, 2018
Unprompted review
Reply from Flightfinder
Dear Taina,
thank you for your feedback which we deeply appreciate.
Must notify that we are an online travel agency and therefore prioritize mail, but if your would notify us to call you, we would.
Otherwise note that our customer support team is ready to help you whole day, late evenings, weekends and holidays. The system is designed for you to have your own administration page, which you might use for informational purpose and to contact us as notice above.
Best regards,
Flightfinder
Not enough information about the actual…
Not enough information about the actual flights when you book. For example: it was quite a surprise that the luggage was not included. And no mention about that while booking. Fair? NOT.
October 8, 2018
Unprompted review
Reply from Flightfinder
Dear Liisa,
thank you so much for taking time to share your meaning with us.
Must say that Flightfinder been always positioning itself as a seller of the ticket only, but we always try to adjust clients needs, also, when it comes to the suppliant services.
Due to there are thousands of different combinations on our web site, the combination which gives the luggage is identified at the end of the booking - when it is completed, in other words. Our customer support is therefore there for you to detect the existence of the checked in bags even in the booking process. That is - before the payment.
As per today our technical and communicative solutions allow you to even pre-book an extra luggage, where the airline does not restrict us.
Therefore do not hesitate to contact us again, in case of any other questions.
Best regards,
Alina
Flighfinder
Customer relations/Claims
I do not understand the language of…
I do not understand the language of this email. I have bought tickets from this dealer but I’m not able to give the right feedback because you are sending @ to your customers only in swedish.
October 4, 2018
Unprompted review
Reply from Flightfinder
Dear Jari,
we appreciate your feedback and always take these on board as it is the only way to ensure we are delivering an excellent service to our customers.
Must underline that by now we gained a high professional multicultural team and will certainly ask our Finnish speaking colleague to take contact.
Can say in this connection that Swedish is only one of many languages we are operating on, but it is certainly not the governing one.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Irecieved 2 booking confirmations for…
Irecieved 2 booking confirmations for my round trip. It really made my other bookings very hard at SAS.
October 2, 2018
Unprompted review
Reply from Flightfinder
Dear Nina,
we regret to hear on the opinion and receive such a rating as we are working hard to provide our customers with the best possible technical and communicative solutions.
Unfortunately you did not use a chance to ask an explanation from your personal cabinet with us, which is created along with the reservation, but must say that indeed several booking codes are created while reserving.
One belongs to the airline and another to the booking system, where the booking is created. This is a general procedure used by all the agents globally.
Otherwise we thank you for your feedback as it let us explain basic matters publicly.
Best regards,
Alina
Customer relations/Claims
Flightfinder
The time of flights changed and…
The time of flights changed and flightfinder would not tell me any details unless I paid them extra
September 30, 2018
Unprompted review
Reply from Flightfinder
Dear Riikka,
first of all I would like to apologize that your trip got alterations. Simultaneously I would like to emphasize that it is not up to any travel agency to invent.
In our reservation rules, which is up to you to go through, involuntary change situation is clearly defined. Unfortunately, but no travel agency can neither foresee nor, accordingly, prevent this matter. Our mission in the mentioned event is to inform our passengers on the changes and help with re-issuance in terms of the airline allowance.
In the mentioned reservation regulation we also inform on service packages sufficient for each provided servicing. This, however, is your free choice as can be done with the airline directly.
Unfortunately I do not see the case materials as you have not provided us an order number, however, we would be happy to check or re-check the matter if you give us more information.
We otherwise thank you for your message and even rating as it helps us explaining the sufficient matter publicly.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Could not choose seats
September 28, 2018
Unprompted review
Reply from Flightfinder
Dear Leena,
I regret your given rating as we are working hard to provide best communicative and technical solutions to our customer support daily.
Must simultaneously emphasize that Flightfinder is a mediator of only a ticket , however, offering extras where it is allowed by a carrier.
In your case it was fully possible, and our customer support performed your request in a very timely and accurate matter.
Otherwise must say that you are very welcome to get in touch with our customer support team in case of any question or doubt. Also thank you for giving us a chance to explain basic matters publicly as it is creating a better understanding of the common processes.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Your ability to take vare of your…
Your ability to take vare of your customers is somewhat ok, but you are very greedy and yet unable to handle very simple customer requests.
September 28, 2018
Unprompted review
Reply from Flightfinder
Dear Tero,
thank you for your meaning which is an objective ground for us to make a review of the customer support level.
Must explain here that the luggage is a matter which can be arranged either with us or carrier directly, however, the time frame of doing such can differ. This would depend on the certain allowances which, again, are given by the airline to the agency.
Any travel agency is a substatory part of the entire travel business and can act only upon the agreement and allowances from the respective airline.
Otherwise I thank you again for the feedback which indeed is appreciated!
Best regards,
Alina
Customer relations/Claims
Flightfinder
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