a good service when u need to plan some air travels, not gonna lie here, the prices are not high and all is arranged in a logical way, but replies can be faster
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Thanks! Everything was easy. After my purchase your custom service answered my question in 5 minutes. That's impressive!
Company replied
We had booked a return flight to Milan before the Corona virus crisis broke. The airline (Lufthansa) then cancelled all flights to Milan but promised, on their web site, free rebooking. When contact... See more
Wow, this company really is terrible to say the least. Due to the Corona virus outbreak KLM has a rebook policy for certain locations. After a week of back and forth between KLM and Flightfinder, Flig... See more
Company details
Information provided by various external sources
Flightfinder.se on pohjoismainen verkkomatkatoimisto, joka keskittyy markkinoiden parhaimpien ja edullisimpien lentomatkojen välittämiseen. Verkkosivuiltamme löydät nopeasti ja vaivattomasti lennot, joiden hinnat ja lentoajat sopivat parhaiten tarpeisiisi. Flightfinder on osa Flygpoolen AB:ta, jonka pääkonttori sijaitsee Tukholmassa. Emoyhtiön ansiosta Flightfinderilla on parhaat lentolippuja koskevat sopimukset kaikkien suurien lentoyhtiöiden kanssa. Lisäksi tarjoamme kilpailukykyiset hinnat hotellimajoitukselle ja autonvuokraukselle kaikkialla maailmassa. Flightfinderin asiakkaana tunnet olosi turvalliseksi, sillä matkoillamme on valtion matkatakuu. Flightfinderilla on täydelliset IATA-oikeudet matkadokumenttien myöntämiseen, ja maksuratkaisuina käytämme DIBSia, Klarnaa sekä useimpien suurien pankkien huipputurvallisia maksujärjestelmiä.
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3.7
Average
759 reviews
No history of asking for reviews
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Lositavaa, ainakin vielä ennen lentoa.
Ainakin maksu ja varaus tähän mennessä sujuneet loistavasti. Nettipalvelussa näkyvät selkeästi varaustiedot, kuitit yms. Palvelusta saa kalenteriin vietyä kaikki lennot ja googlen kalenterissani on nyt kaikki lennot aikoineen, varausnumeroineen ja lisätietoineen. Kaunista.
Edit. Why do you keep replying in English on Finnish comments. That is super annoying and insulting! It is like, I know you language, but just don't feel using it. Stop that, pleace. Also, I do not get what your reply means.
September 16, 2018
Unprompted review
Reply from Flightfinder
Hello Elias and thank you so much for your meaning, which is highly appreciated with us!
We hope to see you online with us soon again!
Best regards,
Flightfinder
Very bad informing and cancelled my…
Very bad informing and cancelled my ticket purchase without sending a mail, would not recommend.
September 8, 2018
Unprompted review
Reply from Flightfinder
Dear Johanna,
thank you for sharing your opinion with us, but cannot, unfortunately understand which particular case you mean.
Your reservation, as I can see from the case materials, was created and issued with no delays or errors. The ticket was sent and than also re-sent to you in a timely manner.
Must underline that cancellation is a fatal action and a solid procedure purely technically. This is therefore not done without a confirmation of the customer, unless it is a technical failure, which been described in our reservation rules.
If some obstacles prevents you of confirming a reservation - this would not mean the technical failure as such, but just can be some technical misunderstandings, which robot informs you on immediately.
Otherwise we appreciate your rating as we striving to improve our technical and social solutions everyday!
Best regards,
Alina
Customer relations/Claims
Flightfinder
good purchase
August 29, 2018
Unprompted review
Reply from Flightfinder
Thank you so much for you meaning and rating!
We hope to see you online with us soon again.
Best regards,
Flightfinder
Good service
Good service! I had a passenger with special needs and all was organised well, even with shorter than 72 hours notice.
They send ticket fast and also answered to email fast, even in weekend.
I can recommend!
August 28, 2018
Unprompted review
Reply from Flightfinder
Thank you so much for your meaning and rating which we deeply appreciate.
Hope to see you online with us soon again!
Best regards,
Flightfinder
Bought the tickets this time, won’t do it again via Flightfinder
When I thought I’m only checking flight details, booking was already made.
Email about confirming the booking sounded almost threatening, especially considering that I wasn’t sure about buying in the first place. At that point the email said I’d receive my ticket in 24 hours after payment. When I bought the tickets, the timeline had changed to a few days - both incongruent and irritating.
It was impossible to find out the luggage restrictions for our tickets before receiving the ticket. It should be transparent what Flightfinder’s ”Economy” means. Our airline had two kinds of economy tickets, and we ended up with the lighter version. Would have been nice to know.
August 22, 2018
Unprompted review
Reply from Flightfinder
Dear Petra,
I am sorry first of all for the disappointment in the connection of the booking with us which, however, I cannot notice when going through your order.
Must here explain that our robot just informs you on any of your actions during the booking process; from the very begging til when the ticket got issued, and, if due any reason you do not receive a message, you always welcome to contact our customer support.
When it comes to luggage than indeed the economy class is divided to different fares which can exclude the luggage. As well this would depend on the combination of the operating airlines, if sufficient.
We kindly ask our customers in the reservation rules to double check all the unclear questions even before the payment.
Otherwise we thank you for your meaning and rating as it will help us to get better in future.
Best regards,
Alina
Customer relations/Claims
Flighfinder
Very easy to use and simple
Very easy to use and simple. Good price and trustly looking www page.
Easy payment and fast response.
August 21, 2018
Unprompted review
Reply from Flightfinder
Dear Helge,
thank you for the positive rating and your meaning!
We hope to see you online with us soon again.
Best regards,
Alina
Customer relations/Claims
Flightfinder
No problems at all but 80 euros cheaper…
No problems at all but 80 euros cheaper price from Helsinki to Bangkok and back compared with Finnair's own .fi pages and 50 or more euros cheaper than any other net travel agency.(October 29, 2018 to April 25, 2019).
August 16, 2018
Unprompted review
Reply from Flightfinder
Dear Jukka,
thank you so much for your positive meaning!
We appreciate your rating and hope to see you online with us soon again.
Best regards,
Flightfinder
Cheapest flights, no extra costs
A lot cheaper flights than booking directly from the airlines own pages, even when they had a great offer. No extra costs.
August 12, 2018
Unprompted review
Reply from Flightfinder
Dear Tarja,
thank you for your commentary and rating.
We hope to see you online with us again soon!
Best regards,
Flightfinder
Got my e-ticket, but Flightfinder made a mistake
Got my e-ticket from Flightfinder, that is fine. However, they wrote my first name wrong in the ticket: they added the letters for mister, MR, to my name.
I sent Flightfinder customer service a message asking them to correct their mistake. No reply whatsoever.
I hope the flight company won't stop me from flying, with extra letters added to my name on the ticket. Very basic mistake from Flightfinder, and irritating that they don't reply nor correct their error.
August 9, 2018
Unprompted review
Reply from Flightfinder
Dear Pekka,
Flightfinder is not involving any human resources in the booking process, it happens automatically.
This means that system robot just copies in of what you type in. However this would never regard a title as it can be put together with the name just in order to same technical space.
The obstacle will not affect your trip in case if the name is otherwise written in the correct order and spelling as per passport.
Kindly contact our online support for more information.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Good price for tickets!
Good price for tickets!
Little bit slowly registered purchase - I almost paid the tickets double time. Fortunately everything went fine and I'm satisfied to the service.
July 21, 2018
Unprompted review
Reply from Flightfinder
Dear Antti,
thank you so much for your opinion and rating which we deeply appreciate!
Hope to see you online with us soon.
Best regards,
Flightfinder
I like the service of Flight Finder
I like the service of Flight Finder, cheap flights, with good services and packages and no problem at all. Thanks Flight Finder. BR, Sultan
July 13, 2018
Unprompted review
Reply from Flightfinder
Dear Sultan,
we appreciate you meaning and given rating!
Hope to see you online with us soon again.
Best regards,
Flightfinder
Its a good and a reliable service
Its a good and a reliable service. The prices are reasonable and the service is good.
July 12, 2018
Unprompted review
Reply from Flightfinder
Hello Hamza,
thank you so much for your meaning, which is highly appreciated with us!
We hope to see you online with us soon again!
Best regards,
Flightfinder
Bad services
Bad services! Improve it or close the company!
Hei! Your answer is just a big lie, still your company had treated the subject with no consideration to the client. I made just a flight reservation that you or your company wasn’t able to respect it. No more false details.
July 5, 2018
Unprompted review
Reply from Flightfinder
Dear Reluca,
unfortunately this is how your case is from the materials I see, if you need any detailed view, please contact us via claims@uvetnordic.com.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Dear Raluca,
thank you for taking time to post a review and for sharing your concerns.
Technical failure, which happened in the case is not only detailed described in the reservation rules, but also is one of the most important features, which each customer is obligated to take into consideration in the 24h period from the reservation moment and until the ticket is received.
According to the mentioned regulation, it is highly unrecommended to make reservation as hotel, other (conne ction) and train/bus tickets, as this might lead to a monetary loss in case of the mentioned fail.
Unfortunately, we can not prevent situations when customers do not follow our suggestions and therefore can only apologize for any inconvenience the situation might have caused.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Unprofessional service
Bought flight, paid it.. and few hours later received message that reservation was cancelled. A RESPONSIBLE ticket broker gets the tickets to the client - even it becomes more costly. Won't use flightfinder ever again.
July 2, 2018
Unprompted review
Reply from Flightfinder
Hei Martti,
thank you for taking time to post a review and for sharing your concerns.
Technical failure, which happened in the case is not only detailed described in the reservation rules, but also is one of the most important features, which each customer is obligated to take into consideration in the 24h period from the reservation moment and until the ticket is received.
According to the mentioned regulation, it is highly unrecommended to make reservation as hotel, other (conne ction) and train/bus tickets, as this might lead to a monetary loss in case of the mentioned fail.
Unfortunately, we can not prevent situations when customers do not follow our suggestions and therefore can only apologize for any inconvenience the situation might have caused.
Best regards,
Alina
Customer relations/Claims
Flightfinder
I have never experienced this kind of…
I have never experienced this kind of delays in my entire life. Unfortunately yesterday was my first time on SAS
June 25, 2018
Unprompted review
Reply from Flightfinder
Dear Roca,
we are sorry to hear that, but unfortunately the delay is not something a travel agency can influence!
However we appreciate your time to share your unfortunate experience with us!
Best regards,
Flightfinder
It was easy for me to find a flight and…
It was easy for me to find a flight and the service was good and ticket delivered on time. I was even reminded on every occasion my flight departure and arrival times so it was easy to track my flight.thumps up.
June 17, 2018
Unprompted review
The system of passport information data…
The system of passport information data is terribly inconvenient. I tried several times to fill in the electronic form and each time received response that the passport information has been added to the system. However, when I tried to check the information following the provided link, each time I was redirected to the empty form!!! It is terrible and distracting. Please check if our passport data have been added to the system and sent to Aeroflot.
June 8, 2018
Unprompted review
Reply from Flightfinder
Dear Alina,
we are sorry to hear about your impression of our service and site as we strive to provide best possible technical solutions to our customers as per today.
Nevertheless we are always ready to help our customers to perform the necessary registration. Our customer support is ready to advice and assist you any day of the week, evenings, weekends and holidays.
Must also explain that the information you filled in is secured, and, as any scripted page, it will make the data invisible after you`ve sent away the filled form.
Unfortunately, but I do not see you trying to contact us, however, we thank you for sharing your experience with us as we take it with for our further growth!
Best regards,
Alina
Customer relations/Claims
Flightfinder
1 because it's in Swedish and we don't…
1 because it's in Swedish and we don't understand a shitt!
May 28, 2018
Unprompted review
Reply from Flightfinder
Dear Leo,
I regret your opinion, but cannot share it as you have first of all ordered from our Finnish platform, and I must assure you that each of the platforms is operated in the original language.
Moreover we got a solid team which consists of international specialists speaking different languages. They are able to assist you any day of the week, evenings, weekends and holidays.
This is even before the reservation, during it and, of course, after the trip.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Very efficient service.
May 27, 2018
Unprompted review
Fast and cheap booking.
May 21, 2018
Unprompted review
Reply from Flightfinder
Thank you for your meaning and rating!
We would be happy to see you online with us soon again!
Mvh,
Flightfinder
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