a good service when u need to plan some air travels, not gonna lie here, the prices are not high and all is arranged in a logical way, but replies can be faster
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Thanks! Everything was easy. After my purchase your custom service answered my question in 5 minutes. That's impressive!
Company replied
We had booked a return flight to Milan before the Corona virus crisis broke. The airline (Lufthansa) then cancelled all flights to Milan but promised, on their web site, free rebooking. When contact... See more
Wow, this company really is terrible to say the least. Due to the Corona virus outbreak KLM has a rebook policy for certain locations. After a week of back and forth between KLM and Flightfinder, Flig... See more
Company details
Information provided by various external sources
Flightfinder.se on pohjoismainen verkkomatkatoimisto, joka keskittyy markkinoiden parhaimpien ja edullisimpien lentomatkojen välittämiseen. Verkkosivuiltamme löydät nopeasti ja vaivattomasti lennot, joiden hinnat ja lentoajat sopivat parhaiten tarpeisiisi. Flightfinder on osa Flygpoolen AB:ta, jonka pääkonttori sijaitsee Tukholmassa. Emoyhtiön ansiosta Flightfinderilla on parhaat lentolippuja koskevat sopimukset kaikkien suurien lentoyhtiöiden kanssa. Lisäksi tarjoamme kilpailukykyiset hinnat hotellimajoitukselle ja autonvuokraukselle kaikkialla maailmassa. Flightfinderin asiakkaana tunnet olosi turvalliseksi, sillä matkoillamme on valtion matkatakuu. Flightfinderilla on täydelliset IATA-oikeudet matkadokumenttien myöntämiseen, ja maksuratkaisuina käytämme DIBSia, Klarnaa sekä useimpien suurien pankkien huipputurvallisia maksujärjestelmiä.
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3.7
Average
759 reviews
No history of asking for reviews
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My tickets was late.
My tickets was late.
This case was quite expensive for me.
This was first and last case with Flightfinder.
April 11, 2018
Unprompted review
Reply from Flightfinder
Dear Mika,
I regret to hear about the matter, but thank you for taking time sharing your experience!
Must say that the actual issuance of the ticket happens within 24h after it is paid, but there might be some technical errors, the majority of which can be even independent, which is - not connected to our systems.
In you case the collaboration between two systems did not work well and therefore your ticket did not arrive.
However I see that my colleagues informed you in a timely manner and the paid amount was repaid back to you shortly.
We apologize for the inconvenience otherwise!
Best regards,
Alina
Customer relations/Claims
Flightfinder
Everything fine
Everything fine. Didn't get anything extra charged. Just need to check carefully all terms before using services! Also you need to know that may take time before you will get your tickets. In my case I wait took one week include weekends!
March 23, 2018
Unprompted review
Reply from Flightfinder
Dear Babken,
thank you for taking time to give us a great feedback. We hope to see you online with us soon again.
Best regards,
Flightfinder
Poor customer service, unreachable customer hotline
I booked a ticket from Helsinki to Seoul yesterday March 21 and I added a note in the client.flightfinder.fi that I need to get my tickets ready by today March 22 for a visa application. However, I did not receive any response. So I tried to find the customer service hotline and all I found is this number +358942454189 from their website. I tried to call it a few times in the morning but I only got an answer at around 11.00. The trunkline was also ONLY in Finnish which is basically another point of improvement since you are catering service around the world.
During my first few attempts, I did not understand what it was saying but the call was always being dropped so I assumed the hotline was offline or something. I don't know what happened but suddenly I was connected and the staff named Adam accommodated me. He asked for my reservation number and told me that my booking was being taken with the security department for some reason. And he advised me that they will email me shortly. Well they did email me shortly saying that they need some more information for the payment I made. I replied within 12 MINUTES providing what they need. But it has been 3 hours now and I haven't gotten any notice or update on the status of my booking. I clearly told them that I urgently need the ticket by today but they are apparently not helping me in that way. I also tried to call again the number I mentioned above for more than 17 times already, and it is still offline. No one is answering my call! I read from the replies in the reviews here that the service desk is 24 hours but I couldn't even connect in broad daylight and official business hours.
I hope you could improve your service better by:
(1) establishing timely notifications to customers, e-tickets should be timely provided, if there are any disputes, you should notify your customers immediately. In my case, if I did not call your hotline, I would not have known that I need more details for the verification of the payment.
(2) your customer hotline is really poor, first because you don't have an english option, second, IT IS NOT ONLINE ALL THE TIME especially on business hours. third, the customer representative who assisted me was not that clear in his explanation during the call, also please fix your lines because there was a part where he said he could not hear me but I could hear him completely from the other line.
(3) I have requested from my initial note that I need to resolve the matter urgently because of my visa appointment but your client.flightfinder.fi but I felt that the team did not see the urgency on the matter. I would have appreciated frequent updates since I needed to have the document asap.
Basically, I am so frustrated that I do not know who and where to contact
regarding my concerns since there are no clear lines of communication. I've seen that you have said that you prefer email as your communication but I don't think it can give assurance to the customers that their concerns are being taken care of.
As of 4pm today, my issue has been resolved which I am thankful. But the worry I've gone through the process just implies that there are things for them to improve in the future.
March 22, 2018
Unprompted review
Reply from Flightfinder
Dear April,
I regret to hear the impression you got of our services as we are trying to provide best possible solutions to every customer.
Must explain that your transaction was stopped in our bank, which we have informed you about the next day.
This procedure is called a fraud check, when the parameters of the IP and the actual reservation do not match. Unfortunately, but this would be a question raised globally and Flightfinder, as a part of international travel business society, must follow the signals of the system in this connection.
After our security department checked all the details provided by you the ticket got issued, as far as I can see.
We understand your worries, but the measures had to be taken due to a number of international rules and regulations, and, simply because we care about the secure transaction on our sites.
However we thank you for your constructive feedback in regards with the service level and will put more effort, taking into consideration your experience.
We thank you for your feedback and meaning!
Best regards,
Alina
Customer relations/Claims
Flightfinder
There is no customer service…
There is no customer service number..this should be improved..
March 21, 2018
Unprompted review
Flight price changed after making…
Flight price changed after making reservation due to undeclared extra charge for paying with credit card. Flight tickets not issued within 24 hours of payment as promised. Website didn't work well and the payment link in confirmation email didn't work at all.
March 20, 2018
Unprompted review
Reply from Flightfinder
Dear Lotta,
we are truly sorry to hear your opinion on our web site and service as we strive to provide our customers best possible solutions everyday.
Must underline that transparency of the rules, regulations and prices is one of our biggest values. After the base price is presented to you the opportunity to upgrade your reservation with other services arise and, if you select any of it and invoice will automatically update.
The completed invoice is sent to you with the same after you`ve completed booking, so that you can check what you`re paying for before actually paying.
The tickets are automatically issued within 24h after the payment. But we can any time re-sent them to you, if you ask our online customer support.
The card fee is only taken, if your credit institution takes a fee, otherwise the payment methods with us are free.
Otherwise we thank you for your meaning as we appreciate any of them!
Best regards,
Alina
Customer relations/Claims
Flightfinder
why are you mailing me in swedish
why are you mailing me in swedish? I don't understand a word you are saying, and the flight tickets were also in swedish, they did not understand those at the airport.. also check in luggage was wrong.. will not be using or recommending your service to anybody..
March 15, 2018
Unprompted review
Reply from Flightfinder
Dear customer,
I am sorry to hear about your experience, however, must assure you that aviation is international and tickets will be understood in any language by airport staff worldwide.
Otherwise our customer support would never deny a request in English as we are an international travel agency.
Unfortunately you give us no order number to check the matter more specific, but you can contact our customer support in case you would need anything else.
Best regards,
Alina
Customer relations/Claims
Flightfinder
????what does that mean?
Service in Finnish! Please! Also service in telephone, not just by internet. It was a nightmare for me that night when I bought the tickets. And I will never use your service any more if I can avoid it!
March 13, 2018
Unprompted review
Reply from Flightfinder
Dear Tuulikki,
Flightfinder is an international online travel agency and we do prefer to communicate by mail, however, would never refuse to call our customers on the request.
Note that in order to serve all of our customers faster we speak English, but have specialists of many languages, also Finnish, and can, of course, answer you in Finish if you`d like to.
Unfortunately I can`t see your order number, but you are welcome to contact me directly via claims@uvetnordic.com in case you have any questions or other commentary on the matter.
Best regards,
Alina
Customer relations/Claims
Flightfinder
The service quality is completely…
The service quality is completely satisfying. I would have given 5 stars if there were English.
February 28, 2018
Unprompted review
Price was not the same as shown in the…
Price was not the same as shown in the internet. Final price was shown not until the purchasing it from my online bank service.
February 27, 2018
Unprompted review
Reply from Flightfinder
Dear customer thank you for your review which, however, is not supported with any order number.
Must anyway underline that we are a supplier of the ticket only and therefore I need to see your ticket to conclude on any extra service which in any case should be detailed described in terms of our reservation regulation.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Bad experience!
February 9, 2018
Unprompted review
Reply from Flightfinder
Dear Andrei,
Technical failure, which happened in the case is not only detailed described in the reservation rules, but also is one of the most important features, which each customer is obligated to take into consideration in the 24h period from the reservation moment and until the ticket is received.
According to the mentioned regulation, it is highly unrecommended to make reservation as hotel, other connections and train/bus tickets, as this might lead to a monetary loss in case of the mentioned fail.
Unfortunately, we can not prevent situations when customers do not follow our suggestions and therefore can only apologize for any inconvenience the situation might have caused.
Best regards,
Alina
Customer relations/Claims
Flightfinder
I had'nt possibility to add baggage
January 31, 2018
Unprompted review
Reply from Flightfinder
Dear Markku,
the option to add the luggage can be restricted by the airline, but we can always check this for you, and, if such possibility arises, add the luggage to your reservation.
Must notice here that we always suggest to check the possibility to add the luggage even during the reservation.
Our online customer support is at your service all day long, evenings, weekends and holidays.
Otherwise we thank you for your meaning and even rating as we appreciate any of them.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Why is this in swedish?
Why is this in swedish?? I have commnicated only in Finnish and in English
January 21, 2018
Unprompted review
Reply from Flightfinder
Dear Riku,
thank you so much for taking time to share a rating with us, however, we do not quite understand your question.
See that you have ordered through a Finnish platform and could therefore communicate in Finnish or English.
As per today we have a solid team of professionals who speak different languages, including Finnish.
We hope that nevertheless some small misunderstanding you`ll return to us for the best prices!
Best regards,
Flightfinder
Nothing to complain about
January 20, 2018
Unprompted review
If you are selling world wide
If you are selling world wide, then you should have proper english sites and not google translate it. And send proper documents to the customer so they can be shure of their purchase
January 16, 2018
Unprompted review
Reply from Flightfinder
Dear Ibrahim,
we are initially selling in Scandinavia and Europe, excluding UK as per now.
However, we appreciate your constructive meaning as indeed have a huge number of English speaking customers.
Otherwise I must note that we got a solid team of professionals speaking in many languages who are able to help you, guiding through the booking process and advice you after the reservation has been done.
Hope that nevertheless your meaning , you`ll get back to us for the great values and prices!
Best regards,
Alina
Customer relations/Claims
Alina
I had good flight
January 4, 2018
Unprompted review
I bought a flight ticket from Helsinki …
I bought a flight ticket from Helsinki to Indonesia scheduled 31/12/2017. my order number is 3183759. I have paid also. But beyond 24 hours, I never received an e-ticket. I called but only operator answered. I asked them their customer service phone number but they did not give it to me. WHere must I complain? When I will get my e-ticket? WHEN??? Please someone answer me. I have no more money. I really suffered and I dont know what to do . I am so messed up.
December 17, 2017
Unprompted review
Reply from Flightfinder
Dear Sabila,
we were always positioning our self as an internet based travel agency, which indeed prefer a written communication, but can always call on the request.
The ticket is always issued within 24h after we got the payment and simultaneously is sent to you. However, we can re-sent as you ask our online customer support, which is at your service almost always.
I see that you have gotten your documents shortly after teh request.
We thank you otherwise for your meaning and rating as we cherish each of them!
Best regards,
Alina
Customer relations/Claims
Flightfinder
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