a good service when u need to plan some air travels, not gonna lie here, the prices are not high and all is arranged in a logical way, but replies can be faster
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Thanks! Everything was easy. After my purchase your custom service answered my question in 5 minutes. That's impressive!
Company replied
We had booked a return flight to Milan before the Corona virus crisis broke. The airline (Lufthansa) then cancelled all flights to Milan but promised, on their web site, free rebooking. When contact... See more
Wow, this company really is terrible to say the least. Due to the Corona virus outbreak KLM has a rebook policy for certain locations. After a week of back and forth between KLM and Flightfinder, Flig... See more
Company details
Information provided by various external sources
Flightfinder.se on pohjoismainen verkkomatkatoimisto, joka keskittyy markkinoiden parhaimpien ja edullisimpien lentomatkojen välittämiseen. Verkkosivuiltamme löydät nopeasti ja vaivattomasti lennot, joiden hinnat ja lentoajat sopivat parhaiten tarpeisiisi. Flightfinder on osa Flygpoolen AB:ta, jonka pääkonttori sijaitsee Tukholmassa. Emoyhtiön ansiosta Flightfinderilla on parhaat lentolippuja koskevat sopimukset kaikkien suurien lentoyhtiöiden kanssa. Lisäksi tarjoamme kilpailukykyiset hinnat hotellimajoitukselle ja autonvuokraukselle kaikkialla maailmassa. Flightfinderin asiakkaana tunnet olosi turvalliseksi, sillä matkoillamme on valtion matkatakuu. Flightfinderilla on täydelliset IATA-oikeudet matkadokumenttien myöntämiseen, ja maksuratkaisuina käytämme DIBSia, Klarnaa sekä useimpien suurien pankkien huipputurvallisia maksujärjestelmiä.
Contact info
3.7
Average
759 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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People also looked at
The whole process was easy and straight …
The whole process was easy and straight to the point. Very responsive on answering email and reply very quickly (within one hour)
Only thing is lack of English language on website interface so it wasn't so easy for non-Fin speaker like me
December 14, 2017
Unprompted review
Impolite customer service
Impolite customer service,
name error was blamed on the customer which was incorrect
November 20, 2017
Unprompted review
Reply from Flightfinder
Dear Outi
our booking procedures do not involve any human resources; the robot just copies in the name , also the trip, exactly as you type it in.
This helps to eliminate even small mistakes caused by our agents, which is quite a solution for many of our customers.
Also we notify each in every customer to write the name on the ticket in the exact order and spelling as per passport - this is mandatory to have a problem free travel.
Simultaneously there is a very small number of the airline who actually allow to correct the name along with that the name correction procedure is one of the most complicated, time and resource demanding.
Hope this escalates the matter along with that I can see you`ve received a full explanation from our customer support.
Otherwise we thank you for taking time sharing your concern with us!
Best regards,
Alina
Customer relations/Claims
Flightfinder
works exellent
November 20, 2017
Unprompted review
have an english website this is …
have an english website this is terrible that there is no english.
November 8, 2017
Unprompted review
Reply from Flightfinder
Dear Thendo,
thank you for taking your time to leave a commentary. This we deeply appreciate!
Each constructive feedback will be taken into consideration in a future growth.
Best regards,
Alina
Customer relations/Claims
Flightfinder
No means to contact anyone in the …
No means to contact anyone in the company. No phone numbers listed. I'll not use the service again.
Thank you
November 2, 2017
Unprompted review
Reply from Flightfinder
Dear Emmanuel,
we are sorry to hear that our service did not satisfy your needs, however, must remind that we are positioning ourselves as online based travel agency and therefore prefer mail contact.
However, there is no problem for us to call on a request. Unfortunately, being through your conversation, I can`t see you have contacted us in any form.
Best regards,
Alina
Customer relations/Claims
Flightfinder
It was impossible to order special …
It was impossible to order special diets on your website. The boxes were there but they could not be activated.
November 2, 2017
Unprompted review
Reply from Flightfinder
Dear Maury,
all the special services are available on the request, or, in case you purchase our service package directly while booking, right in process.
Right now I have sent you a list to choose from. Please let us know on your decision!
Otherwise we thank you for your review and meaning!
Best regards,
Alina
Customer relations/Claims
Flightfinder
I bought a flight ticket from …
I bought a flight ticket from Flightfinder and payment / confirmation went fine. However, when I contacted the airline for traveller information, they told the ticket was not final nor actually written, and Id better hurry up, or the flights gonna be booked full soon. Flightfinder promises to send final travel documents in 24 hrs, apparently not always. I had to push them to do this with multiple emails to support (phone number given does not work). This was maybe a week after original sales. Did not leave a good impression.
October 30, 2017
Unprompted review
Reply from Flightfinder
Dear Antti,
the tickets are usually issued within 24h after the payment is received. The ticket is sent by the system right after the process been completed. However, the we can do it faster if requested from the customer side.
I`ve been through your case and see that the issuance happened in a timely manner as well as your questions been answered with the same.
We`re truly sorry that the matter created such and impression as we are striving to provide best possible solutions for our customers daily!
Best regards,
Alina
Customer relations/Claims
Flightfinder
I love flightfinder😊😊😊
October 22, 2017
Unprompted review
Bad bad service
Your phone contact is no working.. When i send email No answer.. PLZ REMOVE THIS AGENCY FRM SELLING TICKETS.. WE ARE SUFFERING. OUNCE THEY SELL TICKETS NO MORE COMMUNICATION THEY DONT ANSWER PHONE NOR EMAIL..I WANT TO CHANGE MY FLIGHT NO HELP.. I go through other comments people they suffer the same consequence..
October 20, 2017
Unprompted review
Reply from Flightfinder
Dear Brian,
we strive to provide a deeply professional experience to each and every customer, but obviously you faced something, which did not meat your needs during the reservation.
Unfortunately I do not see any e-mail from you to our customer service which would happily answer your questions and handle situations in the connection of the reservation.
Flightfinder is positioning itself as an online travel agency, but can even call. However, you have to request this with us.
We anyway thank you for taking time sharing your experience with us as by answering you we can explain and provide more information to our customers.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Cheating the customer to believe they …
Cheating the customer to believe they have two pieces of luggage included in the ticket which led to the payment of excessive amount at the airport. Claiming to be all innocebt and good, what a cheat!
October 19, 2017
Unprompted review
Reply from Flightfinder
Dear Salla,
Unfortunately the airline has all the rights to restrict travel agencies in what concerns additional services. This applies also to the baggage and therefore we choose to let the customer check the matter in the booking process and / or directly with us.
Our system is specially adapted to contact almost 24 hours a day, so that all customers have the opportunity to ask us even before they confirm the order.
In any case, we appreciate your consideration as we work hard to offer customers even better solutions!
Regards,
Alina
Customer Relations / Claims
FlightFinder
I reserved flights and did not paid …
I reserved flights and did not paid with credit card but bank transfer.
It took several days to make final reservation due to money transfer and one of the wanted flights in my travel plan was changed.
However, your system gave immediately a note (which I printed) that payment is done and there was all the wanted flights listed.
Because of this I assumed that everything was ok, but in the final reservation one of the flights was altered (which I did not noticed).
Don't let customers assume (i.e. show that kind information after booking) that they have fixed flights if this is not the case.
October 8, 2017
Unprompted review
I trusted this website because they are …
I trusted this website because they are well and fast response with reasonable deal.
September 22, 2017
Unprompted review
There is a reason why the prices are so …
There is a reason why the prices are so cheap. I advise you not to order the cancellation insurance, it only works if you are ill and show a doctor's statement or are dying. They have "copy-paste" customer service, any worse service you need to look long after. You must do all the work even if you have any changes, they can not do it for you. Not even for payment. They are not trusted, in my experience I will never use them again and advise anyone else not to use this service.
September 21, 2017
Unprompted review
Simple & reliable
September 17, 2017
Unprompted review
Very bad service!!
September 14, 2017
Unprompted review
Good service
September 14, 2017
Unprompted review
No problems whatsoever
No problems whatsoever. All the information I needed was provided without having to ask for it. Payment, e-tickets, confirmation ... all good.
September 7, 2017
Unprompted review
Excellent
I like the flight finder. It was very easy and simple to book tickets.
September 1, 2017
Unprompted review
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