a good service when u need to plan some air travels, not gonna lie here, the prices are not high and all is arranged in a logical way, but replies can be faster
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Thanks! Everything was easy. After my purchase your custom service answered my question in 5 minutes. That's impressive!
Company replied
We had booked a return flight to Milan before the Corona virus crisis broke. The airline (Lufthansa) then cancelled all flights to Milan but promised, on their web site, free rebooking. When contact... See more
Wow, this company really is terrible to say the least. Due to the Corona virus outbreak KLM has a rebook policy for certain locations. After a week of back and forth between KLM and Flightfinder, Flig... See more
Company details
Information provided by various external sources
Flightfinder.se on pohjoismainen verkkomatkatoimisto, joka keskittyy markkinoiden parhaimpien ja edullisimpien lentomatkojen välittämiseen. Verkkosivuiltamme löydät nopeasti ja vaivattomasti lennot, joiden hinnat ja lentoajat sopivat parhaiten tarpeisiisi. Flightfinder on osa Flygpoolen AB:ta, jonka pääkonttori sijaitsee Tukholmassa. Emoyhtiön ansiosta Flightfinderilla on parhaat lentolippuja koskevat sopimukset kaikkien suurien lentoyhtiöiden kanssa. Lisäksi tarjoamme kilpailukykyiset hinnat hotellimajoitukselle ja autonvuokraukselle kaikkialla maailmassa. Flightfinderin asiakkaana tunnet olosi turvalliseksi, sillä matkoillamme on valtion matkatakuu. Flightfinderilla on täydelliset IATA-oikeudet matkadokumenttien myöntämiseen, ja maksuratkaisuina käytämme DIBSia, Klarnaa sekä useimpien suurien pankkien huipputurvallisia maksujärjestelmiä.
Contact info
3.7
Average
759 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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It was good
It was good, they just forgot my meal, but they made it up for me right away, so got positive vibes.
July 31, 2017
Unprompted review
I booked a flight ticket via Flightfinder.se
I booked a flight ticket via filghtfinder.se I contacted the airline (Ethiopian airlines) if the ticket is ok and valid. And they told me that no, the travel agency - flightfinder has to make some action so that the Ethiopian airlines see the ticket as valid and payed.
Please flightfinder - how can i contact you?
Thank you
Simona
July 20, 2017
Unprompted review
Flightfinder works fine
Flightfinder works fine. If there (in the booking form) would be clear instruction in which mode write the phone numbers and how to handle the Nordic letters (e.g. "in case your name includes Nordic letters, write them as they are, they will be automatically transformed to international mode").
July 20, 2017
Unprompted review
Great service with lots of options.
July 16, 2017
Unprompted review
It was so easy to book the flights and …
It was so easy to book the flights and the timing was good enough for me. I would prefer to use English when booking the flight. I hope it is possible to change the language in my profile.
July 10, 2017
Unprompted review
I have asked to change my return flight …
I have asked to change my return flight
to another day and been quided to wait until the turn ( outbound) is done. The response was quite fast in 8-10 hours. I am hopeful to have the change done!
July 3, 2017
Unprompted review
BEWARE this company
BEWARE this company. They will take your money, they will send message of technical error and they will send your money back shortly, but THEY WILL NOT SEND!! BEWARE. If you like your own money, this is not a good choise. It better to use another agency.
June 26, 2017
Unprompted review
Flightfinder.fi canceled air tickets 9 …
Flightfinder canceled air tickets 8 hours after confirmation.
June 24, 2017
Unprompted review
It is clear with every steps during …
It is clear with every steps during booking!
June 22, 2017
Unprompted review
Easy to buy and cool bro
June 12, 2017
Unprompted review
I pay ticket from you and you didnt …
I pay ticket from you and you didnt even take responsibility about giving information that our fly is cancelled cos of qatar and Dubai conflict. Im stag now at Dubai with small money. You dont answer your phone also.
June 12, 2017
Unprompted review
service is totally unsatisfactory.
June 12, 2017
Unprompted review
I haven't made the trip yet so can only …
I haven't made the trip yet so can only evaluate things so far. One big issue: the traffic in pages containing personal information should be secured https traffic. For some reason flightfinder uses unsecure http which is an obvious security threat.
*UPDATE / ANSWER*
I don't know how to answers Alina's answer below. But I can asure you that the page (http :// client.flightfinder. fi/fi/APIS/Fill/xxxxxx) IS NOT SECURED. (Trustpilot doesn't allow links, so that's why I needed to broke the link a bit.) It is pointless to claim otherwise, since everybody can check it just by clicking the link that points to unsecured http-site. When you land in, even the browser confirms that this page is not secure etc... The page contains my full name, birth date, nationality, passport number, but not any credit card numbers. Those pages seemed to be secured. I would attach a printscreen if it would be possible here...
June 7, 2017
Unprompted review
Reply from Flightfinder
Dear Teemu,
must assure you that the page is secured and with the same when all the data are storage in your booking, the information disappears from the form.
Otherwise we thank you for your constructive feedback and hope you enjoy your trip!
Best regards,
Alina
Customer relations/Claims
Flightfinder
What did happen to my name/title?
I have booked a ticket from flightfinder for a flight on 20th of June from Copenhagen -Jakarta. I wrote all of information correctly but when I received my print out ticket by email, it says my title is Mr. Ni Nyoman Sri Amandari instead of Ms. Ni Nyoman Sri Amandari. So, the problem in here is my title is "MR" instead of "MS" which is so confusing. I have confirmed to Cathay Pacific as well that my passport information is correct but why my ticket is not correct?
Please someone from FlightFinder help me regarding this case. I have been calling you for tons of time but no response/direct line for it. I still wish this is not a scam like people said.
May 22, 2017
Unprompted review
Reply from Flightfinder
Dear Ni Nym,
thank you for taking time to post your concern and give us a rate, which we do appreciate.
Must underline that we are positioning ourselves as an online travel agency and therefore prioritize mail contact, however, we can call our customer on the request.
Name change/correction is one of the most complicated procedures and in the case a lot of factors should be taken into consideration as, for instance, combination of the carriers, which can be an obstacle for prohibition of mentioned amendment.
Unfortunately in your case the above mentioned is in force and even if we presume the correction technically this would not be possible.
Otherwise I must say that wrong title never was a reason for deny boarding, but if the airline insists on such a change than they should offer possibilities to do it or even help you with an exceptional authorization as a ticket is always an agreement in between the airline and a customer.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Good interface
Good interface. Tickets didn't arrive by email but were retrievable through their homepage.
May 16, 2017
Unprompted review
They sold me a flight with a stop-over …
They sold me a flight with a stop-over with both of the flights on separate tickets. That means I had to collect my baggage and check-in again at the stop-over airport. Also the amount of money they charged my credit card doesn't match the receipt.
May 7, 2017
Unprompted review
Reply from Flightfinder
Hei Tomi,
thank's for your feedback. I`m sorry to hear that we have failed to meet your expectations first of all, however, I must underline that no human resources are involved in the reservation process, which would only prevent errors, as robot copies the exact route you choose during the booking.
Otherwise I have gone through your reservation and do not see any obstacles for you to take out your luggage and check it in again. Anyhow, the airline can arrange a technical stop, which is not in power of the travel agency to regulate.
The detailed invoice will be once again sent to your contact e-mail as a proof of that no differences are there in between of what you were charged and the invoice. The impression of that you have paid more could be created due payment method fee, which would be about six euros, but this we warn our customer early in the reservation rules, which we hope all of them go through as requested.
Best regards,
Alina
Customer relations/Claims
Flightfinder
First of all
First of all, no option in English.
I guess only Finnish people use this site
Then, in the so called "receipt", only car hire advertisements.
To the one link to log-in what and where is the "itinerary number"?
No payment information whatsoever (e.g. including taxes)
Last time I use it
May 5, 2017
Unprompted review
Reply from Flightfinder
Dear Ioannis,
we do possess several platforms targeted to different markets and since you`ve chosen a Finnish one you do get all the information in the actual language.
All the payment information is provided both before you pay and on the invoice you get shortly after the reservation. I will, however, immediately re-send you one just in order for you to check all the details.
Otherwise I would like to thank you for your judgement as this is yet an impulse for us to get better.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Could it be better experience
-trouble with connecting flights, had to checked-in again for the next flight which was very unlikely especially if you have very limited time and airport is huge and complicated like Charles de gaulle!
May 1, 2017
Unprompted review
Reply from Flightfinder
Dear Marlene,
first of all we thank you for your meaning as it is important for us to follow our progress through feedback from our clients.
Your trip is booked according to the guidelines of the so-called MCT (Minimum Connecting Time) stipulated by the airline performing the trip in cooperation with the airport. This means that the time for the change is booked with a guarantee that the airline has to bear responsibility for. In case of any delay or flight cancellation the airline shall make arrangements to take you to your final destination without additional costs.
Unfortunately, we can not prevent situations when airport processes getting delayed and are sorry if the trip did not go as planned!
Best regards,
Alina
Customer relations/Claims
Flightfinder
No seats reservation available
Somehow I could not to select my seats in the plane through the Flightfinder, but I contact the flight company directly.
April 26, 2017
Unprompted review
Reply from Flightfinder
Dear Michael,
thank you for taking time to post a review and for sharing your concerns.
We strive to provide the best service possible, but the airline can restrict any travel agency in providing extra services as pre-reservation of the seats.
However, we do take any commentary into consideration for future development.
Best regards,
Alina
Customer relations/Claims
Flightfinder
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