a good service when u need to plan some air travels, not gonna lie here, the prices are not high and all is arranged in a logical way, but replies can be faster
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thanks! Everything was easy. After my purchase your custom service answered my question in 5 minutes. That's impressive!
Company replied
We had booked a return flight to Milan before the Corona virus crisis broke. The airline (Lufthansa) then cancelled all flights to Milan but promised, on their web site, free rebooking. When contact... See more
Wow, this company really is terrible to say the least. Due to the Corona virus outbreak KLM has a rebook policy for certain locations. After a week of back and forth between KLM and Flightfinder, Flig... See more
Company details
Information provided by various external sources
Flightfinder.se on pohjoismainen verkkomatkatoimisto, joka keskittyy markkinoiden parhaimpien ja edullisimpien lentomatkojen välittämiseen. Verkkosivuiltamme löydät nopeasti ja vaivattomasti lennot, joiden hinnat ja lentoajat sopivat parhaiten tarpeisiisi. Flightfinder on osa Flygpoolen AB:ta, jonka pääkonttori sijaitsee Tukholmassa. Emoyhtiön ansiosta Flightfinderilla on parhaat lentolippuja koskevat sopimukset kaikkien suurien lentoyhtiöiden kanssa. Lisäksi tarjoamme kilpailukykyiset hinnat hotellimajoitukselle ja autonvuokraukselle kaikkialla maailmassa. Flightfinderin asiakkaana tunnet olosi turvalliseksi, sillä matkoillamme on valtion matkatakuu. Flightfinderilla on täydelliset IATA-oikeudet matkadokumenttien myöntämiseen, ja maksuratkaisuina käytämme DIBSia, Klarnaa sekä useimpien suurien pankkien huipputurvallisia maksujärjestelmiä.
Contact info
3.7
Average
759 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reservation code not working on check …
Reservation code not working on check my trip.
April 26, 2017
Unprompted review
Reply from Flightfinder
Dear Nuno Miguel,
thank you for your meaning and rating provided.
Unfortunately, as far as I see, you have never contacted our customer support, which can help you in every doubtful situation.
However, we hope that you will have a nice trip and ask you to contact us in case of any other questions!
Best regards,
Alina
Customer relations/Claims
Flightfinder
English language support please.
April 24, 2017
Unprompted review
frauds, liers, AVOID THEMl!!!
Hi again flighfinder
You must be aware of my case regarding the following ticket issue.
Booked my multi-destination ticket through them. I used 1st leg of my journey (Helsinki to Lahore) but 2nd leg of journey (Lahore to Auckland) remained unused.
The 2nd leg of my journey (i.e. Lahore to Auckland) had a technical lay-over in Australia. As per rules this lay-over required me to have Australia transit visa. My booking and e-ticket issued by them led me to believe that there is no lay-over destination.
TODAY I HAVE RECEIVED OFFICIAL EMAIL FROM EMIRATES THAT YOU CLAIMED AND SUCCESSFULLY GOT THE REFUND OF UN-USED PORTION OF MY TICKET.
What do you have to say now? DO YOU HAVE ANY ETHICAL OR MORAL GROUNDS NOT TO ISSUE ME REFUND? Not only you misguided me by issuing wrong tickets, which prevented me from flying but YOU DECLINED TO GIVE ME MY REFUND AND INSTEAD YOU HAD THE COURAGE TO APPLY FOR REFUND SO THAT YOU CAN ENJOY MY MONEY! DO YOU HAVE ANYTHING TO SAY?
April 13, 2017
Unprompted review
Inability to fix a mistake made by me.
April 3, 2017
Unprompted review
NEVER EVER CHOOSE FLIGHTFINDER
- No Customer support (just email service that either misunderstands or delays all requests)
- Can not help you with any problem
My ticket has been cancelled by either the airline or flightfinder. Now the flight is gone and they leave me with all the mess. No refund, Customer service is making fun of me instead of helping.
NEVER EVER CHOOSE FLIGHTFINDER !!!!
March 27, 2017
Unprompted review
Good customer service!
Easy and fast reply for additinal enquiries.Well managed!
March 23, 2017
Unprompted review
Reply from Flightfinder
Dear Vick,
thank you for taking time to post your ratings and feedback on our services, which we deeply appreciate!
We hope to see you online with us soon again.
Best regards,
Flightfinder
Changed flight to one with impossible connection
Flightfinder, how am I supposed to get from Orly to Charles De Gaulle with only 1 hour and 30 miutes between flights?!!! For the amount of money that I have to spend now to get myself to CDG on time, I could have had a dream vacation.
March 5, 2017
Unprompted review
Reply from Flightfinder
Dear Aimee,
thank you for taking time to post a review and for sharing your concerns as we value each and every of them.
As far as I see your case is a schedule change, which is one of the most complicated area of the entire industry. Unfortunately some of the changes made by the carrier can lead to unreasonable minimum connecting time, which, however, in your case been resolved due case materials.
We apologize for any inconvenience the matter might have caused, but must underline, however, that we are working hard and individually with each and every customers and especially when mentioned changes occur.
Best regards,
Alina
Customer relations/Claims
Flightfinder
20€ fee to help with seats?
When the companies allow you to do it on your own?
Then I asked one of your attentends if I paid that sum, if you could guarantee my seat and in their word "we already checked, it cannot be done".
I contacted the airline, and YES, it could be done. I'm happy I didn't pay that fee.
March 1, 2017
Unprompted review
Reply from Flightfinder
Dear Juliana,
thank you for having taken your time to provide us with your feedback, which we deeply appreciate.We strive to provide a deeply professional experience to each and every customer, but obviously you faced a situation, which did not meat your needs during the reservation.
As we state in our reservation rules, we can only provide service, which the airline allows us to do, as we can be restricted in, for instance, reserving seats or luggage.
In that case we are open to your questions even before you pay for your reservation and in case of any doubt after. This expedition is available at no cost and we always are trying to give our maximum in case we entitled to do so.
Best regards,
Alina
Customer relations/Claims
Fligtfinder
Easy and fast
Making reservation was very easy and fast and I got the flights with good price. There were no problems with payment and I reserved all the documents immediately. It was also easy to check my reservation later in Flightfinder webpage.
February 26, 2017
Unprompted review
Reply from Flightfinder
Dear Customer,
thank you for taking time to share with us your experience. We appreciate your rating and meaning, and hope to see you online with us soon again!
Best regards,
Flightfinder
Absolute scam site! Do not purchase tickets from them!
Let me start this off by saying that if I could give them no starts I would. I have had the worst experience ever with this site/company, from start to finish it has been horrible. The worst thing that has happened is that this scam site flightfinder charged me an extra 100e for absolutely no reason and when I tried to contact them for explanation and return of my money they have proved to be evasive and have not answered any of my emails or messages. I have learnt my lesson and will never purchase from them again but in the mean time I will continue to hound them for what I deserve
February 23, 2017
Unprompted review
Reply from Flightfinder
Dear Okeme,
thank you for having taken your time to provide us with your valuable feedback relating to your reservation with us, first of all. I went through the case and regret that our service didn`t meet your expectations!
Must underline that a ticket is an agreement in between the airline and you, which would practically mean that we, as an intermediary , can be restricted in purchasing some extra services (as luggage) in the connection of the flight. This we inform all of our customers about in the reservation rules even before the purchase of the trip.
Anyhow, in the particular, our customer support did even get a time limited authorization to refund a trip, but, as far as I can see, you postponed the answer, which indeed is unfortunate.
I do not see any charge of a 100 EUR from our side and kindly ask you to refer back to me directly via claims@uvetnordic.com in case if we misunderstand you or you have other requests in the connection of the case.
Best regards,
Alina
Customer relations/Claims
Flightfinder
No answer! / phone, website feedback, email
I have tried to reach the customer service of Flightfinder for a week. Tried to call but the tape directs you to the website, sent the message there and didn't get any answer until now, even if they said that it would be answered in 24 hours. I also sent an email, for which I asked and received a delivery receipt. But still no answer to my email. Very disappointing and annoying.
February 20, 2017
Unprompted review
Changing the language based on IP address
I have recently booked a flight through your website and just because I was browsing from Finland every thing turned into Finnish and I have all the information and receipts in Finnish. I need an english receipt for my expenses and i wrote to the customer service and i got some gibberish response. Totally DISAPPOINTING!
February 15, 2017
Unprompted review
No e-ticket, had to find it on my own
I bought a ticket to Tokio and after paying they promised to send me an e-ticket in few days, but they did not. I found it anyway on their website. So far so good..
February 8, 2017
Unprompted review
Reply from Flightfinder
Dear Hannu,
thank you for taking the time to post your ratings and feedback on our services.
We hope to see you online with us soon again!
Best regards,
Flightfinder
I'm in Canada
Two days before my flight, I bought the flights to Canada, Now I'm here at Newmarket, Canada. Awesome...
January 16, 2017
Unprompted review
Reply from Flightfinder
Dear Jyrki,
we are truly glad for your experience and hope to see you online with us soon again!
Best regards,
Flightfinder
Reply from Flightfinder
Dear Himmat,
thank you so much for your positive opinion and rating.
We hope to see you online with us soon again!
Best regards,
Flightfinder
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.