a good service when u need to plan some air travels, not gonna lie here, the prices are not high and all is arranged in a logical way, but replies can be faster
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Thanks! Everything was easy. After my purchase your custom service answered my question in 5 minutes. That's impressive!
Company replied
We had booked a return flight to Milan before the Corona virus crisis broke. The airline (Lufthansa) then cancelled all flights to Milan but promised, on their web site, free rebooking. When contact... See more
Wow, this company really is terrible to say the least. Due to the Corona virus outbreak KLM has a rebook policy for certain locations. After a week of back and forth between KLM and Flightfinder, Flig... See more
Company details
Information provided by various external sources
Flightfinder.se on pohjoismainen verkkomatkatoimisto, joka keskittyy markkinoiden parhaimpien ja edullisimpien lentomatkojen välittämiseen. Verkkosivuiltamme löydät nopeasti ja vaivattomasti lennot, joiden hinnat ja lentoajat sopivat parhaiten tarpeisiisi. Flightfinder on osa Flygpoolen AB:ta, jonka pääkonttori sijaitsee Tukholmassa. Emoyhtiön ansiosta Flightfinderilla on parhaat lentolippuja koskevat sopimukset kaikkien suurien lentoyhtiöiden kanssa. Lisäksi tarjoamme kilpailukykyiset hinnat hotellimajoitukselle ja autonvuokraukselle kaikkialla maailmassa. Flightfinderin asiakkaana tunnet olosi turvalliseksi, sillä matkoillamme on valtion matkatakuu. Flightfinderilla on täydelliset IATA-oikeudet matkadokumenttien myöntämiseen, ja maksuratkaisuina käytämme DIBSia, Klarnaa sekä useimpien suurien pankkien huipputurvallisia maksujärjestelmiä.
Contact info
3.7
Average
759 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Never trust Flight Finder
This company is selling Nonexistent flights. It is a scam!!!
January 2, 2017
Unprompted review
Reply from Flightfinder
Dear Jyri,
we are sorry you got a negative impression as in your case whole three departments tried to help you, which at least was successful.
First of all I would like to underline that it is only a responsibility of the customer to write a correct name on the ticket. As you made a mistake and came to us shortly before we had to issue your ticket, we did everything possible for you to prolong possibility to either change the name or cancel the ticket.
Moreover, sufficient fees, in accordance with the reservation rules, were reduced.
The amount paid has been sent back to your account.
However, you are welcome to get in touch directly with me via claims@uvetnordic.com, in case of questions.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Communication
The plane got canceled and you didn't inform me. You need to improve your communication with your customers.
Thanks
December 31, 2016
Unprompted review
Reply from Flightfinder
Dear Mohammad,
thank you for your opinion which we do appreciate and take with us to the further improvement.
Kindly note that delays or cancellations very often can be spontaneous and cannot be affected by travel agencies.
In case of any delay or flight cancellation the airline shall make arrangements to take you to your final destination mostly without additional costs.
Would like to underline that our customer service is available for your comfort and support almost 24/7, but I do not see that you`ve contacted us before.
Best regards,
Alina
Customer relations/Claims
Flightfinder
GOOD SERVICE.
BOOKING # A LITTLE SLOW TO ARRIVE BUT EVERYTHING FINE NOW. THANK YOU.
December 29, 2016
Unprompted review
Reply from Flightfinder
Dear Rebecca,
thank you for your opinion, which we highly appreciate.
Hope to see you online with us soon again!
Best regards,
Flightfinder
Reply from Flightfinder
Dear Cecilia,
thank you for your commentary and a great rating!
We do hope to see you online with us soon again.
Best regards,
Flightfinder
Customer service low class
We needed a customer service and it was impossible to reach by phone, by emails service was very rude way - they even kept as like a joke. Never using this company again. We had to start communicating straight to operative flight company to solve our issue. Very very disapointed.
December 16, 2016
Unprompted review
Reply from Flightfinder
Dear Haret,
thank you for the rating which is highly appreciated with us!
We do hope to see you booking with us soon again!
Best regards,
Flightfinder
Not really good service!
I have tried twice here but one time, my flight ticket was cancelled right in the following day after I reserved. Not an easy experience!
November 30, 2016
Unprompted review
Reply from Flightfinder
Dear Hong Bao,
have checked an order number you gave us as an object of your commentary and can only see that this reservation was issued in a timely manner and the ticket is sent to you.
If you mean another order or have questions, you are always welcome to take contact with our customer service!
Best regards,
Alina
Customer relations/Claims
Flightfinder
Excellent service!
My experience of booking flight tickets via Flight Finder was pleasant. The price is lower than other similar services. In addition to that, I received the e-ticket in a few hours after I made the payment and the booking code can be verified in airlines' websites immediately.
November 22, 2016
Unprompted review
Reply from Flightfinder
Dear Taufik,
we thank you for the great rating and your meaning and hope to see you online with us soon again!
Best regards,
Flightfinder
Reply from Flightfinder
Dear Ilkka,
thank you for the great rating!
We really hope to see you online with us soon again!
Best regards,
Flightfinder
Reply from Flightfinder
Dear Manh,
thank you so much for the great rating and opinion.
We hope to see you online with us soon again.
Best regards,
Flightfinder
Everything goes well until you have paid the tickets
Everything goes well until you have paid your tickets, but then they're trying to get more money because there are problems with the tickets. I don't recommend to buy tickets from here! Never have this kind of problem before, this online agency is greedy!
October 10, 2016
Unprompted review
Reply from Flightfinder
Dear Roosa,
unfortunately we do not find practical evidence to your commentary as, according to your case, you have never been in contact with us before.
If there is a problem with the booking than with no doubt we are trying to help you, applying charges prescribed in the particular ticket and reservation rules you agree with while booking.
Otherwise we thank you for your rating and meaning!
Mvh,
Alina
Customer relations/Claims
Flightfinder
Using net bank didn't charge any extra!
I like booking process was clear And price didnt change 'When you get in'. I like price is what it is show'n And later using debit or credit or different Creditcards all hold price Of flight what is show'n When you make your puy decision. Thank you Flightfinger!
October 8, 2016
Unprompted review
Reply from Flightfinder
Dear Virva,
thank you for the great rating!
We hope to see you online with us soon again!
Best regards,
Flightfinder
Flight booking
Both the booking and the flight itself went very well.
October 6, 2016
Unprompted review
E-ticket took forever to be sent
The e-ticket took forever to be sent. Also, the booking number was not clearly shown (only in small letter in a pdf file that you can only access when logging in to the website. At some point I thought I was being scammed!
October 5, 2016
Unprompted review
Flightfinder extra costs for "extra" services
I gave only two stars due to Flightfinder extra costs.
Flights prices are cheap ones but when you make a booking you cannot left a message for special meals to Flight company. There is place for this but it has secured for the updates. When you ask this to Flightfinder they request you to purchase this extra service. Even this meal information is normal operations for the flights where meals includes price. But Flightfinder mind this is "extra" service where customer should pay 20€. and still they cannot provide that flight company take it account.
But this is easy to handle sending email towith flight y. And this cost is not 20€.
September 27, 2016
Unprompted review
Price not accurate
When choosing it showed a lower price but when the payment had to be done the price was higher
September 23, 2016
Unprompted review
Reply from Flightfinder
Dear Solange,
first of all I would like to thank you for your commentary as any of them gives us an impulse to make our service better!
Unfortunately, but no travel agency has a 100% control over price policy of the carrier, which sometimes can create an imperfect experience. This would practically mean that after the cheapest tickets are sold out you`ll get the nest available price.
Also the end price will depend on the extras you chose to add to your reservation. In the case I see that the only sufficient addon would be a pay pal payment, the use of which is detailed described in the reservation rules you accepting before the reservation.
Best regards,
Alina
Customer relations/Claims
Flightfinder
no phone service
No telephone customer server. Email responses pretty fast, though.
September 15, 2016
Unprompted review
Reply from Flightfinder
Dear Jukka,
first of all we would like to thank you for your commentary and rating which is important for us due we are improving the solutions for our customers regularly.
Generally we are online based travel agency and therefore prioritizing to communicate via mail source.
Otherwise we can call you on the request and in case if the situation requires an urgent reaction
Best regards,
Alina
Customer relations/Claims
Flightfinder
Reply from Flightfinder
Dear Edita,
thank you for the opinion and a great rating!
We hope to see you online with us soon again.
Best regards,
Flightfinder
Easy fast trustworthy
I'm a first time user of Flightfinder and have to say I am satisfied. Booked flights from Shanghai to Incheon and from Gimpo to Pusan to Shanghai. Prices found were affordable and the site is safe.
August 26, 2016
Unprompted review
Reply from Flightfinder
Dear Kiki,
thank you for the great rating!
We hope to see you online with us soon again!
Best regards,
Flightfinder
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