FlightHub Reviews 9,971

I had to purchase another ticket at the airport at Abbotsford on my way to Newyork and spent 1130 CAD additional, as flight hub did not give me proper confirmation code and refused to accept their mistake. The ticket they issued was not useful. The stress of the situation was huge.
Tried to save few bucks taking ticket from flight hub instead of the airlines directly.
if anyone purchase tickets from flight hub be very careful.

If I could give a zero I would. These people are criminals. They take your money. If airline cancels kiss your money goodbye. They will give you the excuse to wait and wait for the refund to come. It wont. File a dispute with your credit card or bank right away. Steer clear from this company. Scammers

This is a scam operation. I booked 2 tickets in April for flights 7 months in the future. (2500.00). 1 leg of the trip was cancelled by a partner airline. That was 4 months ago. A refund and rebooking "is not possible because of the airline policy". Flighthub wants you to say you will cancel, so they can charge you 500.00 per ticket. Common phrases: "waiting to hear back from the airline" " the other airline refuses to refund your ticket". I phoned the other airline- no record of Flighthub contact. It's a scam. They take your money and if any part of the flight is cancelled or changed by the airlines- you lose your money. "Sorry- it's policy. We are waiting to hear back." It's theft. You will be told "you shouldn't have booked with a 3rd party". Expensive lesson.

Scam! Bait and Switch! Call your bank to dispute charges!

it was the worst experience to purchase a flight ever. they keep you on the phone forever. if you have to cancel a flight, they charge you unfair penalty. i do not recommend them at all. last time dealing with them.
so disappointing.

Everyone needs a flight hub customer service representatives. I just left the phone with one Hamed, he was super detailed, knowledgeable and helped resolve my issue. He was also patient

They reduced the ticket price by 300 plus dollars after a few days of booking. They refused to refund the difference stating bs terms & conditions. Last time using their service. Look around and find better place to book your flights.

I better know now why they were sued previously

Worst experience ever. FlightHub only care about how to take your money and no service at all. I recently bought a ticket for mom to travel to Canada. Due to COVID-19, the airline change the initial flight, so I need to call FlightHub to accept the new flight, I called them 5 times, and every time what they say is: they will write an urgent email please wait 3-5 hours, I waited and waited. At the last call, I only have 2 hours left before the flight departure, and my old mom is left on the airport hopeless, I asked the agent how long I have wait, then he tell me that he didn't see any urgent email under my profile. I don't know how to express my anger at that time. Luckily, we get help from the airline itself, thanks to Air Canada, they help us fix the issue. If it is important flight, never use FlightHub.

I booked a flight which had to be cancelled because my husband has to write an exam and his exam date was changed. I called flight hub the next day to inquire about refund and was told I couldn’t get a refund and only be given a fare credit. The agent I spoke with told me I would be charged for $75 each per passenger, with no extra cost and that my credit was valid for a year and I could fly domestic wit. It as my ticket was a domestic ticket. (This was all fine with me).

I called on Monday as I had not received any confirmation email about my cancellation abs had also received an email from flight Hub to call. When I called the agent confirmed that I my flight had been cancelled, he went on to state that k would be charged $100 per passenger to rebook my flight. I expressed to him that I was it aware of this charge and it was not mentioned to me by the 1st agent I spoke with. He put me on hold and came back and said that they would investigate my chat with the 1st agent and that if they find that he omitted to tell me that information FlightHub would pay for that penalty. So I agreed to that and asked that a confirmation email be sent once they had finalized KT. He to me it would take 2-3 days for the investigation to happen and they could send an email confirmation. So I waited all week for that email which never came.

I decided to call on Saturday night a to confirm cancellation and also check possible dates and fares for travel. The 1st agent I spoke to this time said I had to pay $175 dollars per passenger to rebook my flight. OMG this was the 3rd time I was hearing something different from these agents. I expressed my concerns about initially not being informed about this charge and how 3 agents had all given my different information regarding rebooking. This agents absolutely was very disrespectful and was commanding me to go in my email and go and read about my fare terms. Even though I tried to explain to him that these misinformations from the agents was not right and needed tombs addressed. He refused to help me and when I asked for the Manager to me i can hang up and call again and talk to another agent because he won’t be able to transfer me.

I hanged up called again and this time spoke to a female agent. She also refused to address my concerns and wouldn’t listen to me. Flight hub was going to charge me $500 To change a flight date even though they had to me it would cost me $75 per passenger.

I am so frustrated with FlightHub agents and how unreasonable and disrespect they are. I will not book with flight hub ever again!

The airline cancelled one of our 6 flights for a return trip that had 2 layovers.

Instead of finding an alternative flight for the one part that had been cancelled, FlightHub offered us the following solutions:
- An alternative flight that left 12h originally than planned. We accepted this, only to be told that we had to pay an addtional $400 for the return trip (that was not impacted at all by the flight cancellation). I asked them to look into this, and advise why we were being charged additional money for a flight that wasn't changing. They said they would look into it and that it was MY responsibility to call back and get an update.
- When I called back 12h for an update, the new rep had no record of this information, and spent 30 mins to find an alternative flight POTENTIAL that he did not have approval to book, which added an additional layover into a new country that we had not been previously stopping through (Covid spread anyone??!).
- The only other option provided was to cancel the whole trip (but they would have to get approval of this from the airline first), which would take 5-8 weeks to process. The representative recommended this option, despite being aware that this trip was in 3 weeks, and was for a wedding, where the booked flights were for the BRIDE AND GROOM of said wedding.

After checking the booking online again later, there was finally an option to self select a new flight option on the online (previously it just kept saying that we had to call to get options for flight changes), which seemed to have most of the same original flights. I obviously accepted this change, and after waiting 5 minutes for this to process, only to find out that FOUR out of the original 6 flights were now cancelled, and only part of the return trip was processed. No refund. No other options.

To say that I am upset that I am now looking at shelling out another $6k to book flights for me and my fiance in order to attend our own wedding where everything is booked and paid, is an understatement. FlightHub accepts no responsibility for this situation. They were happy to take our money months ago for the flights, and now they're just blaming the airline for everything.

The customer service rep was absolutely disrespectful, and while I can empathise that it seems he was not empowered to do anything, I felt like he should have not have been outright rude to both me and my fiance. Flighthub, I strongly recommend you QA this call.

UPDATE: After conceding to pay additional fees to get most of my flights back, EVEN THOUGH I SHOULD NOT HAVE TO DO THIS, I received notification to call FlightHub immediately (Because they can never actually put anything incriminating in writing??) to advise me that the flights I paid even more for on top of the original payment for ALL of the flights, was 'rejected' by the airline. I cannot even comprehend what is happening at FlightHub, where they would do this to a person, and not even process a flight rescheduling after paying all the additional fees, surcharges, and fare differences.

Never buy any product from Flight hub.They will eat your money.They didn't refund my airticket money since two years inspite of confirmation in july of reversing the amount.No response from them inspite of repeated reminders.
They are biggest liars and dishonest people.Never deal with them.

The Worst Travel Agency ever. Bought more than 6 Tickets from them, and when I had to request a refund it took them 25 days to ask the airline if they can give me a refund and now I had to call them to request the refund which who knows how long it will take. When I asked who I can complain to about the travel agency, the representative DANE said that he doesn't have those informations. I asked to talk to the manager, he said he can not transfer me a manager and he can request for a manager to call me back. when I asked, When I should be expecting a call from the manager the response from the Rep was that he doesn't know. I am not sure, what the rep exactly knew!!!!!

First time booking with flight hub. Wouldn't patronize their service again. It takes forever to get to an agent and requests are often not attended to. Very frustrating, agents promise they would work on your request but things are left unattended.

You would be a complete idiot if you used this service! No customer care whatsoever!
I used it once, will never again

this is my first time using FLIGHT HUB ... I thought i was booking on expedia but i guess not ..I booked a trip VANCOUVER to BUCRAMANGA colombia.
What a mess . no customer service .. problems with my name being wrong on the LATHAM part of the trip..i am frequent flyer with aircanada so after a while got the seat figured out kept saying contact the booking agent ,,now that is funny..i called aircanada two hours on hold but got it done..They booked me on Latham airlines but my name is wrong only first and last not full name as per passport so i will have to buy another ticket .cant reach flight hub no way ..airline keeps saying call them ...The worst experience ever had in 25 years flying..DO YOUR SELF A FAVOUR DONT USE FLIGHT HUB..OR EXPEDIA ..CALL THE AIRLINES THEY WILL GIVE BETTER PRICE AND NO HASSLES..YOU WILL LOSE DAYS TRYING TO FIX THIER MISTAKES..

I cannot get to a person. I was told that I would get the cheapest airfare through Flight Hub and now the fare is $130 less per ticket. They keep putting me on hold and last Sunday I waited 3 1/2 hours and finally hung up. The next day I tried again to no avail. It is not like I plan on getting the money back but a future credit or maybe using it towards seats, something.

I booked a flight from them in February 2020 and when Covid hit and flights were cancelled, they gave me a travel credit for future flights. In August 2020, I tried to use the credit to book a flight. They refused to book me. Luckily, Westjet booked me on a flight even though my original flight was not booked through them. Since then, I never booked with Flight Hub again.

terrible customer service!
After on hold for 2 and half hrs there's a guy assisted me regarding my refund follow.up. I told him if I can used my travel credit and he said yes! But it ended up error air Canada refused my request. So he told me that I should stick to get my refund which is 18 weeks! Then fine, if there's nothing to do with it so I'll have to wait. a day after when I checked my refund status it says "no results" my question is WHAT HAPPENED TO MY REFUND? WHY I CANNOT TRACK IT ANYMORE? I FEEL I GOT SCAMMED BY THIS. TERRIBLE EXPERIENCED FROM YOUR CUSTOMER SERVICE. It seems that the guy spoke to was not sure what his doing and messed up my refund. Here's my flight details 202511471.

Flighthub is absolutely terrible. I booked flights to Los Cabos Mexico in March of 2021 to travel in February 2022. My son and his family booked through Air Canada direct. His flights were cancelled, I assumed it was because flight was overbooked as I had not received any notice. On Nov. 19 I called Air Canada, they informed me flights were cancelled on May 13 and Flighthub should have advised me. I have been trying to get my flights rebooked for the past 3 weeks - pushed from Friday to Saturday - there are seats available through Air Canada but at alot more $ and I cannot get a refund from Tripadvisor. They told me they were awaiting approval from Air Canada so I called Air Canada to try and push and they said there is no approval required from them!! Absolutely unacceptable, booking numbers are 191-909-173 and 191-713-042.

This service is a scam. What a terrible decision I made when I decided to book my tickets with them. I am going through a customer service nightmare at the moment because of FlightHub. 2 weeks ago bought tickets for Turkish airline via. FlightHub and the next day received an email from the airline (NOT FlightHub) that the flight from Istanbul to Karachi is cancelled. I called the airline and they said that we are eligible for a flight on a different day since the change happened from the airline’s side but only the ticketing agent (FlightHub) can make that change. Now it has been more than almost two weeks and these guys have not provided me another ticket. Every agent has a different story. Every agent gives false hopes that I’ll be receiving an email shortly, we are talking to the airline, the alternate flight is not available blah blah. Everyday I speak to a new person in a different country. These guys are all over the place. There is no single point of contact and hence no accountability. The agents would not stop saying sorry and sometimes feels like reading from a script. Everyone gives a different timeline from a few hours to a week. Most of them say that they are flagging it as an urgent request and they say that every time you call them even with in an hour of contacting. I can see the flights are there when I search on their website but they don’t have one for me. I am travelling with my 4 months old and everything I planned was based on his vaccine dates. Sometimes I feel like this company is a scam. I don’t know what to do anymore.