FlightHub Reviews 9,971

They have stolen thousands from me, the price of 2 tickets to Europe from Edmonton.
On the surface (online) they make you believe that they take care of you, but then they cut off all channels of communication and you are left alone with your loss of money and their piles of lies.
Never buy into their promises and stay away from flighthub as far as you can!

I dealt with Flight Hub a few years ago, and it was fine, but my most recent experience is a nightmare. I tried to book a flight, got a message saying it was not available, yet was charged for it. When I called they said I had to wait 2-5 days to get my money back! I was not able to make the booking, so what was the charge for?? I also asked for cancellation insurance and found that I only bought it for one leg of the trip. When I was speaking to the agent I asked for travel insurance assuming he knew it was for going and coming back, not just one flight. When I called to question this, I was told it was because it was considered two different bookings. I will never use Flight Hub again and will stick with the bigger travel sites that actually have people to answer the phones, don't offer flights that are not available yet take your money and make you wait for days to get it back, book travel insurance for one way...

Update about my experience of July 16th:
Finally they have offered a refund of $84.61 for the bulkhead seats, which was paid at the end of Aug.

I had to cancel our trip to Puerto Vallarta due to a serious health issue. Continual email back and forth without success. Submitted two Dr's. notes which clearly stated my condition and that I was unfit to travel. Yet back and forth with more and more stalling tactics we went. I finally realized I was talking to a bot named Sarah. Only when I insisted I speak to an actual person did I have some success after 3 more reviews and lots of aggravation. I will never use their service again. The insurance is a joke!

How could they POSSIBLY SCORE THIS HIGH?
A search on line shows that they have 600+ customer complaints and only 56 have been resolved!

I booked a flight for my elderly parents in January 2023 from flighthub.com. I needed to make changes to the itinerary and had contacted flight hub customer service for 2 days without any success, however, their sales line was readily available to answer anytime I called but they couldn’t offer any help whatsoever in addressing my concerns. I was told to us a chat function to contact customer service who will help. I did this but to no avail. They wouldn’t respond after hours of going between their chat function and calling their sales department countless times in over 6 hours, with sales representatives hanging up phone on me several times. It has been very frustrating as I now have to make new bookings for my parents at a cost which I am sure could have been less should flighthub had answered my queries. I have been using flight hub for most of my bookings since 2016. This agency used to be great in helping address concerns but is getting worse of late and providing very poor customer service and people need to take caution when using this agency.

Nice and helpful ppl. Each time the customer service happened to resolved my query with full satisfaction.

Didnt granted a refund for covid at first but silently credited it back. No customer service so i didnt know. At least they refunded. Thanks

Scam Scam Scam They trick you into buying into fares and do not indicate that you have to pay for baggage. I bought tickets and now have to fork out 90 X 4 X 2 for a 15 day trip with no checked in baggage.

Handling fee is a big scam. I wanted to cancel my fight within 24 hours and flight hub wanted to charge $150 for fu$king no reason.

They don’t have complaints resolution center. If you have any issue, you are pretty much on your own. Very bad experience

Flighthub scammed my family and I out of $1,850.00 for a Dec 29 flight from Buffalo to Orlando that never existed. My family and I (wife, 2 daughters) drove from Toronto to Buffalo on Dec 28 to catch our Flighthub- booked, fully paid for ($1,850.00 total) flight on Frontier Airlines, only to be told at departure counter at BUF airport by Frontier that the flight was cancelled 4 days earlier. Flighthub customer service has refused to refund our money paid, since I did not respond to an email supposedly sent to me earlier - I checked all my email boxes/ folders - no such email sent. Cannot get a person on phone -message instructs me to interact via their website, but no action by them because "I needed to respond to their email" - which clearly they NEVER sent. I will NEVER use them again. No recourse unfortunately appears for us, as this is Canada that has no level of consumer protection, unlike in U.S. Lesson expensively learned- in future I will only book directly with airlines, because at least they have to refund customers automatically (I expect) when they cancel a flight.

Terrible Service. Hard to get in contact with someone. My flight was canceled due to bad weather and no communication on how to proceed. Told me they could not refund me but I did get a charged back on my credit card. Provided my CC all the proof of their terrible service and got a refund. They simply did not provide me the service I paid for. Do not let them get away it !

I had booked a flight with flighthub because American Airlines would not allow us to purchase it on there website. Every time we got to the payment screen, it would say “one or more flights have been changed”. On flighthub it had the same flight and it allowed me to purchase it. Later they changed our flight from a 4 hour layover to 8 hours. When we asked if they can switch us to another flight with a shorter layover (which we found on there site) they said we would have to pay $200 to cancel, plus fees the airline may have and rebook. Otherwise accept the 8 hour layover. I thought they are suppose to give you the best option if they change your flight provided the flight is not full (which it wasn’t). I wouldn’t use them nor would I recommend them.

THIS IS A SCAM. PLEASE BE AWARE!!! When you purchase the ticket they will send you an email saying that your flight got canceled and stole your money, if you try to reach them you won't get a hold of them. Do not waste your money on this fraudulent website.

I booked a flight through flight hub. They rescheduled the first leg of my return flight without changing the other connecting flights. I called their customer service and they asked me to pay a whole bunch of fees to reschedule the first leg that they changed. They also refused to put on a different flight on the same day. Total nonsense! pay a bit more to the airline directly to avoid dealing with Flighthub scam!

can not stop their spam or delete account. frustrating beyond frustration

I was scammed by this company

I bought my tickets through flighthub because the carry on luggage was included. Then I received my confirmation email from Avianca and the carry on luggage wasn’t included and now I have to pay over 200 dollars if I want to bring a carry on???Apparently they have different types of tickets and mine were XS and should have bought an S. That could have been easily done through the Avianca website for extra 50 dollars. After checking the Avianca website I learnt the tickets though flighthub costed me more than booking an XS through the Avianca website. I tried to call flighthub and after waiting for almost an hour I gave up, then checked online and learnt some people have waited longer than that just to be told that the info they have online is “guidance” and they aren’t responsable for luggage fees, how convenient, That’s a scam!! I will never use this service again, such a shame from a Canadian company, I thought I could trust them.
I wish I could get my money back in full so I can book directly with the airline.

DO NOT USE FLIGHTHUB. Save yourself the time and money and just book directly through the airline. If the airline cancels you will NEVER get your refund from flighthub. File a credit card dispute right away. Or save yourself the trouble and don’t use them!!!

THIS SI MOST SCAMMING FLIGHT COMAPNY!!!! DO NOT BUY ANY TICKETS FROM THEM!!!!
WE BOUGHT TICKETS AND THEY REFUSED TO MAKE A CHANGE EVEN THOUGH TICKETS CLAERLY STATED CHANGE IS ALLOWED!
PLEASE READ HOW THEY'VE BEEN ORDERED TO $5.8 MILLIONS DOLLARS FOR PROVIDING FALSE AND MISLEADING INFORMATION!!!
Competition Buerau already ordered them to pay $5.8 millions of dollars in penalties for providing false and misleading information!!!!
The order was issued on February 24, 2021 - check it out!