flights-us.gotogate.com Reviews 135

Absolutely crap! Will not be using Booking.com ever again!! This foreign, third party service should be banned. I was told by Gotogate it would be $X more to change my flight (even with a flexible ticket) ok, i paid annd anll good right ?? after 3 days of no contact, no confirmation etc I FINALLY CALLED THEM!! and they said they were looking into it… What a bunch of BS. They finally came back to me and said the airline itself wanted to $210 more to change the flight. How, in this day and age can this level of incompetence exist?!?! Goodbye Booking.con

I had an excellent experience speaking with this representative. He was exceptionally helpful and promptly began addressing my issue. He also maintained a professional and courteous demeanor throughout our interaction.

Fixed my issue that others couldn’t resolve.

My CSR was amazing! Give her a raise!!!

Aditi C was amazing and provided a very good experience and was helpful and kind. Would definitely recommend her!

Booking.
, will never use them again, all about the money, they don’t support you if you have any issues, Expedia is the way to go

I booked some flights 6 months ago with Booking.com, including a sizeable fee for being allowed to change a flight. When I needed to change a flight time (4 weeks prior) and "chatted" with Booking.com (when their portal was working) they couldn't change anything themselves. I then got an email from "Gotogate working with Booking.com" saying there were no alternatives available. Checking with the airline, there were hundreds. Gotogate said change the booking direct. The airline say as it is an agent-booking they cannot. Catch 22.
My option may be to buy a new ticket and sue Booking.com. Avoid both these firms if you can.

The worst experience. It's a scam. Very bad customer service. Requested for my flight date to be changed after the airline change the flight time a month before. Rang in daily for this be amended ,each time you speak to a "different agent" ,have to explain yourself everytime. Answer is always it has been escalated to the support team. This so called support team has no number, email, and would not be transfered to a supervisor or manager. All this despite the fact that I had a flexible ticket . Frustrated I requested a week before the flight for it to be cancelled ,but same old tricks as the played for time. No cancellation no refund. Gotogate is the worst agency to book your flight with

Ritik was so nice and took all efforts to help us out cancelling reservation with no penalty.

Quick and easy changing my flight

It was a great service recieved today.
Just notice that I am stikll waiting for a cancellation n on the other two passengers included in the same reservation. Please submit it as soon as you can.
Congratulations for your excellent service.

I had questions/concerns about something before my travel which ticket was purchased.
My questions were thoroughly explained courteously, and my concerns were removed with a genuine response.

Exceptional support, beyond my expectations for an online booking platform. Very quick responses from caring and thoughtful individuals. Thoroughly impressed

Resolved the issue expedited.

horrible customer service, no resolve on my refund after 7 months. i will never use this service again. scam company and they know it. disappointing and disgraceful to its users. ive sent out pre-filing demand letters before i pursue legal action to resolve this. hopefully there will be anything redeeming about this company, right now there is not.

I had a bad experience with the booking.com.
I canceled my flight under 24hrs and they didn’t want to refund me my money back, even after the airline already confirmed to refund my money back. It’s better to book thru the airline.

I was asking the agent to update the birthdays of the 2 passenger included in my flight but it was not updated still.
Elaine Yolande Montano- July 4, 1965
Uvaldo Luis Montano- October 28,1958.
Please update it in my booking.
Thank you!

Not helpful. No solutions recommended. Refused to let me speak with a manager.

Terrible platform and service. Refund process very slow, takes more than 2 weeks. I had to keep chasing up and repeatedly got told to wait (no reference number either), whereas others are automated and transparent clearly displaying where they are at. Thankfully I checked with the airline, and they followed up for me and urged them to submit the claim for refund. Unbelievable, they just held the money this long! Very fishy! Do Not Use this platform!

I paid for a flexible ticket and after hours of phone calls and days waiting for their support team to get back to me, was left unable to change my flight and forced pay the airline to change the date. I feel scammed. should have been refunded but wasn't.