flights-us.gotogate.com Reviews 135

My flight to Frankfurt was canceled and I had to make changes. I contacted Booking at least three times and asked for help. I got through to the SCHEDULE CHANGE DEPARTMENT and was assured I was a priority. That was over a week ago. It was frustrating considering I had to make changes to my hotels. I got through to Lufthansa and found a reservation person who worked with me to get the changes corrected. I have yet to hear from BOOKING. With all the choices to use, why would I consider BOOKING in the future?

Rahil was great. He helped enter my KTN numbers for my tickets, trips, and account and for my mother's tickets, and trips. I'll be using Booking more frequently if my trip to Asia runs smoothly -- hotels, flights and taxis to 6 countries or 7 destinations.

The Booking.Com representative was courteous, professional and quite accommodating to my needs.
He listened and came up with solutions to my issue.
This is one of the reasons I will continue to be a customer with Booking.Com

They charged the incorrect amount to my credit card.

I had to call and open up a dispute.

Sorry to report that the first agent I contacted spoke so quickly that their English (?) sentences were unintelligible to me and the Australian (?) phone number they gave me could not be reached. I had to call a second time to the same support number and got another agent who provided the needed support service without any difficulty.

I paid extra for the flexible ticket. When I went to make a change in plenty of time they wanted to chrge me again the price of a new ticket. The flexible ticket is advertised and only costing additional if there is a fare increase--this was not the case as the price I booked with the airline directly had actually gone down. I also had to call customer service multiple times. This was a terrible experience

Agent keep repeating I m so happy to help and I am so sorry but I can not give you promise and I can not give you any garantee how much will I get it ..she can tell me what I will get my refund and all it’s just so useless information I get it .booking .com says contact airlines for the refund and airlines says we processed refund and booking.com said we have not received it so I don’t know where is my $4992.04 money that I paid to booking.com

Rahul was very helpful to cancel my flight. Only he couldn't change the dates as he said there were no seats available. But I was able to re-book on the correct date on my own. Not his fault..wonder why he couldn't see the seats?

Customer service was very kind and helpful!

I am NOT liking this cancel
Process at all…. I have anxiety from this process. I am requesting to cancel our flight and simply get our money back to my credit card. Our travel plans have changed.

Did not help sufficiently to refund my canceled trip

One of my flight reservations at Booking.com wasn't reflected on the app, so I called to find out why. The problem was resolved quickly, and the reservation is now showing correctly. I experienced very little wait time for a customer service rep, and the person who helped me understood the problem and worked quickly to resolve it.

Excellent service

Excellet costumer services!!! 🙏🏻🙂

i have refund issues since may until now 07/17/2023
i didn't receive it
every time i call i get the same answer 72 hours u will have it

The customer service representative was polite and helpful.

Asgar M. Was very knowledgeable and helpful in booking my baggage.

The customer service was very nice and helped me with my request with great patience.