flights-us.gotogate.com Reviews 135

It took three calls, but the third person did an excellent job of setting up wheelchair access for a passenger in our group.

SUPER HELPFUL!!!! Gave zero fuss for my issue at hand, and solved it for me easily and so well. I am so happy.

Agent for once spoke great English!Very patient and competent although he didn't resolve my problem adding another bag to my existing flight.

Have not received updated itinerary to phone or email despite paying $45.00 and awaiting 30 minutes.

I spent all day and part of the night trying to change the date of my flight and return between Albuquerque and Seattle from 5/4 -5/7 to 5/11-5/14. Several agent assured me it had happened only to send my the old itenary. One woman had it worked out and gave me exact times, which I wrote. We were cut off. On Sunday, Finally they managed one way to although was assured it was both. I could not reach Booking.
I do not have this kind of time. I spent my money to book the return flight on Alaska. The last available seat (the flight that the agent had found) I understand that the infrastructure is unraveling, perhaps there is a more kind or less stressful way to do this. I would like a refund. I know that that is probably not going to happen.

The man was so patient with me and helped resolve my issue

Speaking with a real customer service agent was refreshing and "Joseph's" patience explaining the impact of certain airline policies made a real difference in my life. Though the support agent was not able to offer me real change or compensation, the humanity and care are noticed and appreciated.

Priyanka J, was the best person to attending me today for my trouble in my booking, She was very good, good job, she takes all the time to explain me very well and help me. Thanks so much Priyanka J. 🙏

I really appreciate the help with clarifying my concerns and making sure I was fully satisfied. They were able to give me great information! And they also went over and beyond by sending a confirmation email of my concern and that it was taking care of.

Agent was very polite and made me the best deal I could get.

The agent was so very helpful in canceling flights I made for the wrong month

The representative is clueless, wasted 10 minutes and no help at all

There was very little wait time and the representative was very helpful. I am very pleased with Booking.com

I had to change my return flight and customer service helped me quickly and effeciently. Very hassle-free!

Mr.Nawaz Dharar helped me excellently.
All my questions/issues were addressed promptly

Thanks
Jay Parmar

Earlier in the day I had one of the worst customer experiences when I tried to change a flight, I had to hang up after they refused to pass me onto a manager.

After that call I waited an hour to call back, the next representative immediately responded and was able to change my flight within 5 minutes. He was 100% different from the original member.

I asked for this opportunity because the employee was so very helpful and should be commended for his great work and customer assistance.

Joseph Huertas

Just one of the best employees of this company who can help me,I don't remember his name. My flight was exchanged and I just don't like it this exchange. I ask help me for refund money and do cancel my reservation. Everyone egnor me. And just this so nice employee helped me. Thanks a lot !

The customer service agent, he was very helpful 👍
Thanks a lots

Wonderful experience, the people I worked with were patient and helpful.