flights-us.gotogate.com Reviews 135

Extremely helpful told me what I needed to know awesome guy

Niteshchand T. did an incredibly professional and thorough job fixing a mistake that was made in booking. He truly went above and beyond with his problem solving for our case. We are grateful to him.
Thank you,
David and Robin

got the booking date wrong

My agent was fantastic! He was patient and totally helped me cancel my reservations. It was an absolute pleasure working with him.

Nayna was one of the most helpful, professional, and understanding customer service specialist I have had experienced. She deserves 10 stars 🌟 but the system only goes to 5. Thank you for solving the booking issue and making our day!

I found my booking was canceled 2 days prior to flight time. I was in panic mode. I called the airline, no help from them.
I called booking.com, they were the ones who I made the first booking with.
Mr. Deepak Panicker understood my problems dove right in and got me a flight the following day for just a few dollars more. He was so helpful and friendly.
thanks to his actions my trip halfway around the world is back on track.
Thank you once again for your help.

I had to cancel my trip. Wait time on the phone was just a minute or two. The agent was very helpful and efficient. No hassles!

Mohammed Nadeem is really wonderful ,he is very professional and very kind, patient ,he helped me changed 2 different kind of tickets in short time ,I am so happy ,because I am been called book.com for 2 days ,finally find someone is really professional .

Excellent customer service!! So patient and helpful!

Fakjruddin was extraordinarily helpful! He was patient, informative and had a courteous demeanor. The first person I contacted with this same info help number was NOT helpful and, in fact, hung up on me.
Please let Fakjruddin know that he is an excellent customer service rep.
THANKS!

This was a very good experience. Wait time was under 3 minutes to talk to a representative. He was kind and helpful.

I booked a round trip flight from Atlanta to Montreal.
The person in charge of paying for the flight with the airline messed up, and booking.com did not complete the transaction for the flight there, only the flight back was confirmed.

As this was not my fault and I have no use for a ticket back when I can’t get there in the first place, I asked them to cancel everything so I could book with someone actually competent.

They said this wasn’t possible, the flight back was confirmed, and I would just have to buy a far more expensive one way ticket.

Obviously that’s BS, and they should have made up for THEIR error.

I asked if they could instead rebook the flight they FAILED to book in the first place at the same price. They said yes. Great, right? Solved?

NO, of course not. Guess who hasn’t rebooked the flight like they agreed to? Shocking.

So I am stuck with a ticket back from a city I can’t get to that they refuse to refund, and will be out hundreds more buying a one way ticket there, as they also refuse to rebook it like they agreed to.

So basically they screwed up, refuse to fix their error or refund me, and now their error is going to cost me hundreds of dollars.

OH, AND- I have LOST COUNT of the number of times they tried to “transfer me to the correct department” and just hung up. The line disconnects. There is no transfer. It’s an Indian call center that they have trying to fix their problems, and they can’t even transfer a call.

I will never, ever, in my life, use booking.com again. WHAT A JOKE

Excellent service, the agents are very professional and kind . Keep up the great job,blessings

Very efficient and helpful! I appreciated the assistance given!

The rep was able to take care of the issue for me. I did have trouble understanding the accent and asked that she slow down so i could.
But still do not understand why i can not make a one way flight with hotel? Totally frustrating !!

Mr Fahrudeen done a great Job and he helped me very quickly. He is so gentle and polite to answer my question. I am satisfied with his experience. Great .

Tonight I was assigned the representative Mohammed, he is very professional, and resolved my issue with high efficiency. I really appreciate his service. Also I am your loyalty customer, I believe I will keep using Booking and take it as my priority choice. Thanks!

The customer service representative was very nice and he knows his stuff!! Great service!!!