Flights Hall Reviews 567

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and patience, often highlighting specific individuals who went above and beyond to secure suitable flights. Many people appreciate the smooth and stress-free booking process facilitated by the dedicated assistance they received, leading to great deals and satisfaction with the outcome. However, some customers were not happy with the website and service, reporting issues with price discrepancies and unexpected cost increases. People also mentioned problems with booking confirmations, with some experiencing delays or issues with their reservations, causing considerable inconvenience and additional costs.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising individual agents like Paul, James,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers report issues with... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Some customers report positive experiences,... See more

Service

People report ambiguous experiences with service. Many customers praise the professionalism, helpfulness, and... See more

Website

Customers had negative experiences with the website. Many reviewers found the site confusing and described it... See more

Based on these reviews

Rated 4 out of 5 stars

Experience was great even though it was a bit scary waiting for the ticket confirmation since it took a couple of days. Daizy was fantastic and very helpful and reassuring and I am very delighted. Wou... See more

Rated 4 out of 5 stars

I booked a flight for a certain amount then ended up paying $300+ more than the original price. Other than that, everything else went great.

Rated 4 out of 5 stars

Very helpful. But called me 4 times back to back for a review while I’m at work


Company details

  1. Travel Agency

Written by the company

Flightshall.com is a leading online travel web site specializing in cheap flights, discount hotel rooms, cheap car rentals and wholesale cruises to the top travel destinations within the United States and the World. Our goal is to provide consistent value to our customers by offering discounted travel pricing, a large variety of travel content and outstanding customer service. Flightshall.com has negotiated direct agreements with the world’s leading airlines to provide the cheapest airfare deals to our customers. In addition, Flightshall.com works directly with a large number of airlines to offer airline Web fares or specially negotiated fares that provide an additional source of inexpensive airfare options for our customers. These airfares are in most cases, substantially cheaper than the traditional published content displayed on many travel sites.


Contact info

3.8

Great

TrustScore 4 out of 5

567 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great service

Experience was great even though it was a bit scary waiting for the ticket confirmation since it took a couple of days. Daizy was fantastic and very helpful and reassuring and I am very delighted. Would recommend using this in booking next trip

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

On November 13th

On November 13thI searched for tickets through Daizy and since this was my first time buying tickets without going directly online, I was very difficult to work with. I kept asking her to repeat things or genuinely didn't understand something. What I want to say is that Daizy calmly and thoroughly explained to me what I needed to do. She had the patience and endurance to see it through. I'll definitely be booking my next tickets through her. Sincerely, Lidiya Markus

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Website offered a rate and received a call saying it was available increasing the cost dramatically. DO NOT USE.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

James was extremely helpful and patient. He also took the time to thoroughly answer my questions. I would highly recommend FlightsHall to anyone planning a flight.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

I booked a flight for myself and wanted…

I booked a flight for myself and wanted to add my daughter. Yet couldn’t find the same flights. I called and could not understand what the man was saying to me. While I was on hold, I started reading the reviews and suspected it was fraudulent. I the told him that I want to cancel my flight that was not yet processed. He the kept saying “hello…..hello.” Then we lost connection. I very suspicious and have not received an email, as he said I would.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Daizy Scott’s service

Daizy Scott deserves the best and should be awarded the title “staff of the exceptional excellence” for the exceptional service provided in ticketing our flights.

November 2, 2025
Unprompted review
Rated 1 out of 5 stars

This is a fraudulent travel agency &…

This is a fraudulent travel agency & fraudulent website as well. Observe below points:
1. Offers highly discounted rates on offers page but the moment you select an option adds conditions later
2. Check the rate calculation - base rate on the booking page - huge discount of around 50% applied usually on base rate
3. There is no review page to submit the order the moment you click on "Continue" button all info is collected and order is submitted without review and confirmation, no submission required... also make a note of PNR generated - that not even real PNR. Also the ticket offer details does not state carry-on details clearly either
4. Right after you will receive a call from an agent with respect to above order submission that those tickets are not available and you need to upgrade by paying higher rates --- obviously true because Flight Hall cant honor the price they have the strategy of Bait & Phish.
THE LAST POINT:
Their customer support supervisors are arrogant, full of bad mouth yelling at you and will advise "looks like you have never travelled before in an airline" and don't know how to book a ticket. Plus your ticket will never be booked it will be in Progress State until some agent from Flights Hall speaks to you... you are never sure.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Daisy was absolutely excellent in…

Daisy was absolutely excellent in helping us sort out our flight bookings. She handled everything with great professionalism and kindness, making the whole process smooth and stress-free. She was patient, attentive to details, and quick to respond to all our questions. It’s rare to find such dedicated customer service these days — she truly went above and beyond to help us. Definitely a 10 out of 10 experience!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Best experience

I had a fantastic experience with Isaac, who went above and beyond to help me find the best flight option. His professionalism, patience, and attention to detail made the process smooth and stress-free. Isaac took the time to understand my travel needs and quickly found a flight that perfectly matched my preferences and budget. His knowledge and customer service skills are truly commendable. I’m grateful for his help and would highly recommend him to anyone looking for expert travel assistance.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed!

I was searching for flights on Kayak but couldn't find any affordable or convenient options. That's when Flights Hall came up as an alternative, and I'm so glad I gave them a call! Ryan was incredibly helpful and managed to secure excellent flights to my destination.

Their service was top-notch, and I'm thrilled with the outcome. If you're looking for a hassle-free flight booking experience with great deals, I highly recommend Flights Hall!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fabio Martinez

Fabio Martinez, is a very nice agent, very diligent and he helped me to get the best fares for my trip to DR.

October 3, 2025
Unprompted review

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