I think the fact that the date and time for paying the balance of your fare is quite strict, should be made clearer. But Tom Latham was very helpful and as always happy to answer my queries- also when... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Words fail me to describe how reassuring and professional Tom Latham is. I was literally scared of missing the trip due to flight schedule changes. He took his time to look for a good deal, re-assur... See more
Tom Latham has been patient, listening and always preferring options that meets my need at this occasion. I wish all Agents are as professional as Tom, this world will be beautiful. Thanks for yo... See more
Company replied
I want to sincerely appreciate flight ways Ltd for not disappointing me. I feel indepted to TOM LATTAN, ,for displaying high level of professionalism, his listening and communication skills are top no... See more
Company replied
Company details
Written by the company
Flights Way Ltd UK is a trusted name in the travel industry, dedicated to making your travel plans seamless and stress-free. Established in 2021, our company is registered under Company Number 13581977 and VAT Number GB437966446, reflecting our commitment to professionalism and compliance. We specialize in providing comprehensive travel solutions, including airline ticket bookings to destinations worldwide. Whether it's a last-minute flight or a planned journey, we offer competitive prices and top-notch customer service to meet your needs. Understanding the dynamics of travel, we also provide date change services for air tickets, ensuring flexibility and convenience for our clients. For those looking for financial ease, our Fly Now, Pay Later instalment plan allows you to travel first and pay in manageable installments. To ensure a hassle-free experience, we offer travel insurance for added security and hotel booking services to make your stay comfortable and memorable. At Flights Way Ltd UK, we pride ourselves on being a customer-focused agency, always prioritizing your satisfaction. Whether you are traveling for leisure or business, trust us to handle every detail with care and precision. Let us be your gateway to a world of exceptional travel experiences!
Contact info
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Dorset, United Kingdom
- 020 3287 1342
- info@flightsway.co.uk
- flightsway.co.uk
4.3
Excellent
70 reviews
Replied to 63% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CAVEAT EMPTOR!
If I could give this company no stars I would've.I planned a family trip to Nigeria in December with my family of five and, in an effort to avoid peak season ticket prices, I contacted this travel company in February. They offered a “Book Now, Pay Later” option, requiring a £50 deposit per person to secure our seats, with the understanding that the remaining balance would be paid in July.
However, when July arrived and we attempted to pay the outstanding balance, the company became completely unresponsive. Our calls repeatedly went to voicemail, and we struggled to get any clear information. When we eventually reached someone, we were told that the airline had not provided a booking reference and we needed to wait another two weeks.
After waiting, we spoke to an advisor, who advised us to purchase new tickets entirely, suggesting this would help avoid further delays and disappointment. Unfortunately, by then, the ticket prices had increased by £400 per person, making them completely unaffordable and defeating the original purpose of securing tickets early.
In the end, we were left with no choice but to pay the very high prices we tried to avoid from the beginning. Despite paying deposits months in advance, we were left disappointed and out of pocket.
This experience has been extremely frustrating and has raised serious concerns about the legitimacy and practices of this company. I strongly urge others to exercise caution.
August 25, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Kemi Ajayi,
We are deeply sorry to read about the extremely disappointing experience you and your family had with your booking. We sincerely apologize for the frustration, inconvenience, and significant financial loss you endured. This is absolutely not the standard of service we strive to provide, and we understand your profound disappointment.
We take your detailed feedback regarding the "Book Now, Pay Later" option, the communication breakdown, and the advice you received with the utmost seriousness. The situation you described is unacceptable, and we are committed to investigating it thoroughly.
To address this matter with the urgency and care it requires, we kindly ask you to contact our dedicated customer relations team directly at your earliest convenience. Please provide your booking references or any transaction details you have. This will allow us to conduct a comprehensive review of your case and work towards a prompt and fair resolution for your refund and the issues you faced.
We are committed to rectifying this for you and thank you for bringing this to our attention. Your trust is paramount to us, and we want to ensure you are not left out of pocket.
Sincerely,
The Flights Way Ltd Customer Success Team
Happy Travels
I think the fact that the date and time for paying the balance of your fare is quite strict, should be made clearer. But Tom Latham was very helpful and as always happy to answer my queries- also when there was a change in the itinerary he was patient and took his time to guide us through the options available
August 15, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Lisa,
Thank you for your valuable feedback. We appreciate you taking the time to share both your positive and constructive comments.
We take your point about the clarity of our payment deadlines very seriously. We understand the importance of clear communication and will certainly review our processes to ensure this information is made more explicit for all future customers. We are committed to making our booking process as transparent and straightforward as possible.
We are, however, absolutely thrilled to hear about the excellent service you received from Tom Latham. It’s wonderful to know that he was very helpful, patiently answered all your queries, and took the time to guide you through the available options when your itinerary changed. His dedication to providing a seamless experience truly represents the high standard of customer care we strive for.
Thank you again for your input. We hope to assist you with your travels in the future.
Warm regards,
The Flights Way Ltd Team
I found them on instergram
I found them on instergram, contacted them . From stqrt to finish i was given options and guided along the way of my option. Eventually i booked , paid a deposit, we had issues along the line, i was offered other options and not not told we shall refund your money, then left to handle the rest on my own. Tom Latham attended to me , he was very patient too
August 13, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Edirin Joseph,
Thank you so much for your fantastic review! We are delighted to hear about your positive experience with us, from first finding us on Instagram to the completion of your booking.
It is our priority to guide our customers through their options and provide dedicated support, especially when unexpected issues arise. We are particularly proud that Tom Latham's patience and commitment to finding a solution for you made such a positive impact.
Thank you for trusting Flights Way with your travel plans. We look forward to assisting you again in the future!
Warm regards,
The Flights Way Ltd Team
Excellent service from start to finish
Tom was very helpful to me, He listened patiently to my situation and immediately got to work finding the best available flights.He was able to find a direct flight at a very reasonable price ,which I hadn’t been able to find on my own .May God bless you Tom.
August 7, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Jama Abdulkadir,
Thank you for your wonderful review! We are so pleased to hear that you received excellent service from start to finish.
It is fantastic to know that Tom listened patiently to your situation and was able to find the perfect direct flight at a reasonable price. His dedication to finding the best solution for you truly embodies the service we strive to provide.
We are grateful for your kind words and we will be sure to pass on your thoughtful message to Tom. Thank you for choosing us for your travel needs.
Warm regards,
The Flights Way Ltd Team
UTMOST SATISFACTION AT ITS BEST.
I want to sincerely appreciate flight ways Ltd for not disappointing me. I feel indepted to TOM LATTAN, ,for displaying high level of professionalism, his listening and communication skills are top notch. He was very supporting, patience and did everything he could to seal my flight deal seemlessly. Thank you flight ways, thank you TOM LATHAN, I promise to keep recommending Flight ways Ltd over and over, again. Cheer.
August 7, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Samuel Abdul,
Thank you so much for your heartfelt and detailed review! We are absolutely thrilled to hear about your "utmost satisfaction" with our services.
Your kind words about Tom Latham are deeply appreciated. It's truly rewarding to know that his professionalism, exceptional communication, and unwavering support made your flight deal seamless. We will be sure to pass on your outstanding feedback to him.
We are incredibly grateful for your promise to keep recommending Flights Way Ltd. This is the highest compliment we could receive, and it reinforces our commitment to providing top-notch service to every customer.
We look forward to assisting you again in the future!
Warm regards,
I am writing to formally request a…
I am writing to formally request a refund of £150 due to your failure to uphold the terms of the agreement made with me regarding my recent booking.
The details of the agreement were clearly outlined at the time of purchase, and I entered into the transaction in good faith, relying on your stated terms and conditions. Unfortunately, Flight Way Limited has not fulfilled the obligations as agreed, and as a result, I have suffered inconvenience and financial loss.
Given this failure to meet your commitments, I am requesting an immediate refund of £150. Please process this refund to the original method of payment within 7 working days from the date of this email. If there are any additional steps required from my side to complete this request, kindly let me know without delay.
I trust this matter can be resolved swiftly and professionally. However, should it remain unresolved, I may consider pursuing the matter through formal complaint procedures or consumer protection channels.
I look forward to your prompt response and resolution.
Send Tom an email and got a notification the email was rejected .
July 16, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Ngambong Anicezet,
We are very concerned to read your review regarding the unfulfilled terms of your recent booking and your request for a £150 refund. We sincerely apologize for any inconvenience, financial loss, and frustration this situation has caused you, including the issue with your email to Tom. This is certainly not the experience we want for our customers.
We take all such matters very seriously and are committed to resolving them fairly and promptly. To thoroughly investigate your specific case and address your refund request, we need to gather all relevant details.
Please contact our dedicated customer support team directly at your earliest convenience. Provide them with your booking reference number and any transaction details you have. This will allow us to immediately look into the agreement terms, understand what transpired, and process your refund request as swiftly as possible.
Regarding the rejected email to Tom, we will investigate this technical issue internally to ensure future communications are received.
We assure you that we are committed to finding a resolution, and we appreciate you bringing this to our attention.
Sincerely,
The Flights Way Ltd Customer Success Team
The company is optimistic to customers…
The company is optimistic to customers views and support consumers complain,. Their nice to deal with.
July 18, 2025
Unprompted review
Reply from Flights Way Ltd
Dear ODEYEMI OLAYIWOLA,
Thank you for your valuable feedback! We're so pleased to hear that you find our company optimistic to customer views and supportive of consumer complaints, and that we are nice to deal with.
It's truly our aim to ensure every customer feels heard and supported, and your comments confirm that our efforts are making a positive difference. We appreciate you taking the time to share your experience.
Warm regards,
The Flights Way Ltd Team
Thank you Tom for job welldone
Thank you Tom for job welldone, i want to thank you for the services provided and the support given during the flight processing.
I will like to recommend flights way ltd to my people for their good services. Once more thank you Tom
Kind regards
Adebayo
July 17, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Adebayo Adeyemi,
Thank you so much for your wonderful feedback! We are thrilled to hear about the excellent services and support Tom provided during your flight processing. It's truly rewarding to know his efforts made a positive difference for you.
We are especially grateful for your kind words and for your willingness to recommend Flights Way Ltd to your people. Your trust and satisfaction mean a lot to us.
We look forward to assisting you or anyone you refer to us in the future.
Warm regards,
The Flights Way Ltd Team
Thank you Tom for your assistance…
Thank you Tom for your assistance throughout. I got and I appreciate.
July 16, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Martin Awoyera,
Thank you for your kind words! We are delighted to hear that you received the assistance you needed from Tom and that you appreciate his help.
It’s always rewarding to know that our team members are making a positive impact. We truly value your feedback!
Warm regards,
The Flights Way Ltd Team
Tom the Super Star ⭐️
Tom was extremely helpful in ensuring that all my requirements are met to the highest standard. Thank you Flightsway and will definitely be using you again
July 15, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Rebecca,
Thank you so much for your glowing review! We are absolutely thrilled to hear that Tom was a "Super Star" and ensured all your requirements were met to the highest standard.
It’s fantastic to know that his dedication made such a positive impact on your experience. We are truly grateful for your kind words and are delighted to hear that you will definitely be using Flights Way again.
We look forward to assisting you with your future travel plans!
Warm regards,
The Flights Way Ltd Team
Good customer service and good…
Good customer service and good communication skills.
July 14, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Oluwatoyin Adeyemi,
Thank you for your fantastic review! We're so pleased to hear that you experienced good customer service and communication skills from our team.
It's always our goal to provide clear and helpful interactions, and your feedback confirms we're on the right track. We truly appreciate you taking the time to share your positive experience.
Warm regards,
The Flights Way Ltd Team
Very good experience, and I will use Flights Way again
Tom was very helpful and communicated with me all through the experience, and he was very truthful and gave me a lot of information and also helped me to get all the services I needed to make my journey smooth and easy. Thank you, Tom Latham
Very good experience, and I will use FlightsWaysagain.
June 30, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Mrs. Rachel Lambo,
Thank you for your wonderful review! We are so pleased to hear that you had a very good experience and that Tom Latham was instrumental in making your journey smooth and easy.
It's fantastic to know that Tom's helpfulness, clear communication, honesty, and the detailed information he provided contributed so positively to your experience. We are truly committed to ensuring our customers receive all the support needed for a seamless travel experience.
We're especially delighted to hear that you plan to use Flights Way again. We look forward to assisting you with your future travel needs.
Warm regards,
The Flights Way Ltd Customer Success Team
Tom was really great
Tom was really great , and he spent over 2 days trying to get the right tickets for me and my family, great customer service. And he used maximum effort to help me get a wonderful ticket . Thank you so much Tom and I will recommend you to anyone looking to book a flight.
June 27, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Elizabeth Atta-Ajewole,
Thank you for sharing your review. We are delighted that Tom put in such great effort to find the right tickets for you and your family. His dedication and excellent customer service truly made your experience wonderful.
We greatly appreciate your recommendation as well. At Flights Way Ltd, we are committed to providing such outstanding service.
Warm regards,
The Flights Way Ltd Customer Success Team
Tom made The experience good he made it…
Tom made The experience good he made it very easy.
June 26, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Joyce,
Thank you for your review! We're so pleased to hear that Tom made your experience good and very easy.
Our goal is to ensure a smooth and effortless process for all our customers, and it's wonderful to know that Tom achieved this for you. We'll be sure to share your kind words with him.
We appreciate you highlighting his excellent service!
Warm regards,
The Flights Way Ltd Customer Success Team
Extremely and highly professional
Extremely and highly professional. Kind and respectful, m sticking with Flighway only because of you. Thank you for being you.
June 25, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Mide Gee,
Thank you so much for taking the time to share your incredibly kind words. We are absolutely delighted to hear that you had such a positive and professional experience with us.
Your feedback truly means a lot, and knowing that our team's dedication to professionalism, kindness, and respect resonates so strongly with you is incredibly rewarding. We are thrilled that this experience has solidified your decision to stick with Flights Way Ltd.
Providing exceptional service and building lasting relationships with our customers is at the core of what we do. We look forward to continuing to serve you with the highest level of care and professionalism on all your future travel needs.
Warm regards,
The Flights Way Ltd Customer Success Team
Lovely communication with tom
June 25, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Ope Ife,
Thank you for your wonderful feedback! We're delighted to hear that you had lovely communication with Tom.
Our team prides itself on providing excellent service, and it's always rewarding to know when a specific member has made such a positive impression. We'll be sure to pass on your kind words to Tom.
We appreciate you taking the time to share your experience!
Warm regards,
The Flights Way Ltd Customer Success Team
I have been scammed of £50
I attempted to book a flight to Lagos Nigeria with Flights Way Ltd. I travel often to the same destination and I have used different companies like Hoodaki and TravelHouse who had proved reliable. Flights Way advised my flight will cost £602 with Air Peace on 30th April, 2025. I was required to pay a deposit of £80 but because it would be my first time of using this company, I offered to pay £50 and it was accepted. After payment, I was advised to pay £552 as balance on 7/6/2025. I have the email confirmation from on Tom Latham, a senior consultant. I did not receive a link to complete the payment on 7/6/2025 so I called all the numbers available to me without any success. I have been calling up until this morning without success. Since I have to travel on 23/7/2025, I have had to book the same flight with another company. Now they are not picking the calls to arrange my refund. Other reviews seem to confirm that I've been defrauded.
June 7, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Steve,
Thank you for sharing your experience. We are truly concerned to read about the difficulties you encountered and the frustration you've expressed. The claims of being 'scammed' are something we take very seriously, as providing reliable and transparent service is our utmost priority.
We have noted the details you've provided, including the booking attempt for Lagos, the deposit payment, and the specific date you expected a link for the balance. We are immediately launching a thorough investigation into your case, reviewing all communications, payment records, and call logs associated with your name and the mentioned consultant, Tom Latham.
It is disheartening to hear that you experienced issues with receiving a payment link and contacting us. We aim to be fully accessible to our customers, and we apologize if our communication channels failed you in this instance.
To help us resolve this matter swiftly and accurately, we urge you to send your booking reference number, payment proof for the £50 deposit, and any email exchanges with Tom Latham to our dedicated support team at info@flightsway.co.uk. Alternatively, please call us directly at 0203 287 1342 during business hours.
We are committed to understanding exactly what transpired and working towards a fair resolution regarding your deposit and any inconvenience caused. Your trust is important to us, and we are determined to address your concerns directly.
Sincerely,
The Flights Way Ltd. Team
Tom helped book a flight for my…
Tom helped book a flight for my sister-in-law from Nigeria to Manchester. He secured a discounted fare options and provided prompt assistance when we needed to reschedule due to a missed flight. Despite contacting him late at night, Tom delivered professional service and resolved our scheduling issues efficiently. Thank you Tom for your exceptional support throughout the process
June 5, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Mr. Chukwuemeke,
Thank you so much for taking the time to share your wonderful feedback on Trustpilot!
We are absolutely delighted to hear about your positive experience with Tom in arranging your sister-in-law's flight from Nigeria to Manchester. It's truly rewarding to know that Tom was able to secure discounted fare options for you and provided prompt, professional assistance, even when you needed to reschedule late at night due to a missed flight.
Tom is a valued member of our team, and his dedication to providing exceptional support, especially in challenging situations, is something we pride ourselves on. We will be sure to pass on your kind words to him.
Your satisfaction is our top priority, and comments like yours inspire us to continue delivering the best possible service. We look forward to assisting you with your future travel needs!
Warm regards,
The Flights Way Ltd. Team
I was scammed of £80
I was scammed of £80, I wanted to fly to Abuja from London, I got a booking for a BA flight, I was requested to pay £80 as a deposit and then pay the balance on a certain date, the date arrived and I didn't get a link to pay, I called the office to ask and they said they are having issues with the BA site, I called again the next day and they said the same thing, after 5 days I decided to purchase a ticket from an airline, I called to inform them and that I need a refund of my deposit, the person I spoke to said I should call back after I get back from my trip, I did that and they said the "refund department" are on my case and I would get a refund, now my calls are never picked and my messages are never replied. Very poor service .
I followed what you asked me to do, I sent an email and never got a response, I have no ideas why it's so hard to refund £80. I would report your company to my bank as a fraudulent company
March 31, 2025
Unprompted review
Reply from Flights Way Ltd
Dear Rune Philip,
We are truly sorry to hear about the difficulties you've experienced and the frustration this situation has caused. We take all feedback very seriously and are concerned by your account.
We are actively looking into your booking details and the communications you've mentioned, including the issues related to BA's site and your refund request. Our aim is always to ensure a smooth and fair process for all our customers.
To thoroughly investigate this matter and find a resolution, we kindly request you to reach out to our dedicated support team directly with your booking reference number and any relevant documentation. Please contact us via email at info@flightsway.co.uk or by phone at 0203 287 1342.
We are committed to addressing your concerns promptly and ensuring a satisfactory outcome.
Sincerely,
Flights Way Ltd
My friend and i was scammed of £200…
My friend and i was scammed of £200 booking fee, our flights was cancelled as soon as we paid the booking fee, called the airline and was told my reservation was cancelled.
April 24, 2025
Unprompted review
Reply from Flights Way Ltd
We regret to hear about the difficulties you encountered. We strive to provide excellent service and take all feedback seriously.
Regarding your booking, our records show that the complete payment was not received within the stipulated timeframe. We would like to clarify that our standard terms and conditions, which you acknowledged upon booking, specify that initial deposits are non-refundable if the remaining balance is not settled. This policy is in place to cover administrative and preliminary service costs.
We encourage you to contact our dedicated support team at info@flightsway.co.uk or 0203 287 1342 with your booking ID and any relevant documentation. We are always willing to re-examine the details to ensure fairness.
Thank you,
Flights Way Ltd
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