Flights Way Ltd Reviews 70

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting specific individuals for their exceptional service and dedication. Many people found the booking process smooth and efficient, appreciating the quick responses and good fares. However, some customers experienced issues with the booking process and customer service, including difficulties with payment links, last-minute cancellations, and unfulfilled obligations leading to financial inconvenience. A few reviewers also mentioned problems with receiving tickets after making deposits and slow communication regarding refunds.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism and helpfulness. Many... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the professionalism, quick... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. While some customers, like those who worked... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional support,... See more

Payment

Consumers find payment to be ambiguous. Many customers report paying deposits for flights, only to face... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think the fact that the date and time for paying the balance of your fare is quite strict, should be made clearer. But Tom Latham was very helpful and as always happy to answer my queries- also when... See more

Company replied

Rated 5 out of 5 stars

Words fail me to describe how reassuring and professional Tom Latham is. I was literally scared of missing the trip due to flight schedule changes. He took his time to look for a good deal, re-assur... See more

Rated 5 out of 5 stars

Tom Latham has been patient, listening and always preferring options that meets my need at this occasion. I wish all Agents are as professional as Tom, this world will be beautiful. Thanks for yo... See more

Company replied

Rated 5 out of 5 stars

I want to sincerely appreciate flight ways Ltd for not disappointing me. I feel indepted to TOM LATTAN, ,for displaying high level of professionalism, his listening and communication skills are top no... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Flights Way Ltd UK is a trusted name in the travel industry, dedicated to making your travel plans seamless and stress-free. Established in 2021, our company is registered under Company Number 13581977 and VAT Number GB437966446, reflecting our commitment to professionalism and compliance. We specialize in providing comprehensive travel solutions, including airline ticket bookings to destinations worldwide. Whether it's a last-minute flight or a planned journey, we offer competitive prices and top-notch customer service to meet your needs. Understanding the dynamics of travel, we also provide date change services for air tickets, ensuring flexibility and convenience for our clients. For those looking for financial ease, our Fly Now, Pay Later instalment plan allows you to travel first and pay in manageable installments. To ensure a hassle-free experience, we offer travel insurance for added security and hotel booking services to make your stay comfortable and memorable. At Flights Way Ltd UK, we pride ourselves on being a customer-focused agency, always prioritizing your satisfaction. Whether you are traveling for leisure or business, trust us to handle every detail with care and precision. Let us be your gateway to a world of exceptional travel experiences!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service by Tom and get a good…

Fantastic service by Tom and get a good deal and the ticket issued instantly and really like the service patient and polite.well done Tom .keep it up.

March 10, 2025
Unprompted review
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Reply from Flights Way Ltd

Your appreciation means a lot to us. We look forward to helping you again on your next trip! ✈️😊

Rated 5 out of 5 stars

Absolutely thrilled

Very grateful that Tom dealt with my reservation quickly from start to finish. He also sourced the best tickets for me. I cannot thank him enough

March 5, 2025
Unprompted review
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Reply from Flights Way Ltd

Thank you so much for your kind words! We’re thrilled to hear that Tom was able to assist you quickly and find the best tickets. Your appreciation means a lot to us. We look forward to helping you again on your next trip! ✈️😊

Rated 5 out of 5 stars

I am so grateful

I am so grateful. I have been travelling for quite some time and have never felt so well treated. The professionalism, courtesy and customer service is uniquely excellent. Thank you so much, Tom.

February 3, 2025
Unprompted review
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Reply from Flights Way Ltd

Thank you so much for your wonderful feedback! We’re truly honored to know you felt so well taken care of. Tom and our entire team are committed to providing the best service possible. We really appreciate your trust and look forward to assisting you again on your future travels! 😊✈️

Rated 5 out of 5 stars

Tom Latham is very good listener to…

Tom Latham is very good listener to customer i give him 95% of customer relationships. I will love to come back to him again anytime I want to travel, also I will introduce my friends to him.

February 3, 2025
Unprompted review
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Reply from Flights Way Ltd

Thank you so much for your amazing feedback! We're so glad to hear that Tom Latham provided you with such excellent service. Your trust and support mean everything to us. We truly appreciate your recommendation and look forward to assisting you and your friends with future travel plans. 😊✈️

Rated 5 out of 5 stars

Tom Latham made my experience really…

Tom Latham made my experience really trust worthy,I was skeptical at first but wow, it was seamless, stress-free and trusted .
Thank you Tom .

December 10, 2024
Unprompted review
Flights Way Ltd logo

Reply from Flights Way Ltd

Thank you so much! We're glad Tom made your experience smooth and trustworthy. Your support means a lot, and we hope to assist you again soon! 😊✈️

Rated 5 out of 5 stars

Tom is very helpful and went the extra…

Tom is very helpful and went the extra mail to ensure my trip was safe enough for my travel... he is a super star

December 23, 2024
Unprompted review
Flights Way Ltd logo

Reply from Flights Way Ltd

Thank you so much for the wonderful feedback! We're so pleased to hear that Tom went the extra mile to make your trip safe and smooth. He truly is a superstar! We appreciate your trust and look forward to helping you again on your next journey. 😊⭐✈️

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