FlixBus Reviews 2,904

I bought a bus trip from Rome to Copywith FlixBus.
I started my journey from Rome to Munich on Friday evening at 9 p.m. we arrived at Munich at the scheduled time. After two hours waiting time I went on a bus heading Berlin. When we reached Regensburg (south east Germany) the driver ordered the whole bus out nearby the railway station. He claimed that the bus was ‘kaputt ‘ (broken) It was about 12 degr. C and we waited 2.5 hours on the street for a new bus - in vain! Then 8 people incl. the writer took a train to Leipzig with several changes. Nevertheless, we could follow the driver’s bus halbverdaute to Berlin via Flixbus’ app. Each of us telephoned FlixBus’ office in Germany and everyone got a different answer! We arrived in Leipzig 11 p.m. & I decided to take a hotel in Leipzig. Next day I went to Berlin and from there with the regional train through Germany’s border Flensbudg. As I brought my cycle with me I couldn’t take the fast EC train through Germany. So this resulted that i arrived in Copenhagen on Monday morning 04.30 a.m. i.e. in the 4th day!
I never ever take FlixBus anymore. The office in Germany didn’t bother to pay all the extra expenses let alone give an apology! Be careful when you buy a ticket with FlixBus as the have a MISERABLE customer service!!

Awful service! I paid extra for seats, and when I got on the bus, those seats didn't exist! Bus driver told me that was just tough luck so I spent a 4 hour journey sitting alone when me and my bf paid extra to sit together. Will not be buying again, I'd rather pay double and then travel together

I order a ticket from Viborg to Copenhagen. Later there is a break on Fyn and the driver tells us we have 15 min. Also he tells that due to some accident there will be a break around the bridge for 45 min. Driver leaves the reststop after 12 min. My fellow passengers tell him that im still standing outside but he refuses to stop. So im standing there without EVERYTHING except my phone. I call costumer support but no one can help ? I get to different people and not one of them can offer ANY help. In the end I have to pay some total strangers to get a lift to Copenhagen where I jump on a Metro to get to central station to catch the bus and get my stuff. I make it and the driver is really sorry or something. Next day I fill out the survey from you and now I realize that NO ONE FROM YOUR COMPANY EVER READS THOSE THINGS because that was more than a month ago and I did not hear one single word from FLIXBUS. So I can conclude that FLIXBUS will leave you and they will NOT do anything - even after you talked to two service employees, the driver and took my time to write you. What an extreme lack of service and responsibility. SO if you think about using this company this is what you pay for : Not to get to your destination and when u need help u dont get any at all and after you dont even get a "we are sorry" -

Bus from Copenhagen to Berlin.

During the ride, the bus (twice) drives in the wrong direction and had to turn around. First time, the driver takes the freeway almost all the way to Storebæltsbroen (bridge between Sealand and Fyn), as if the bus should go to Hamburg, not Berlin. Second time, the bus drives towards the wrong ferry crossing. Its also a ferry link to Germany, but it departs from another town in Denmark, and it’s the ferry you take if you want to go to Hamburg. I can see that the bus driver uses a GPS on his phone, which is set to the wrong ferry crossing.

We try to explain to the driver that he is driving the wrong way - but he doesn’t speak English and very little German. Only Italian. We call Flixbus, to get them to contact their driver and stop him before he drives the bus onto the wrong ferry - but Flixbus doesn’t have contact details to the driver (which did not feel very safe). It was absolutely absurd and we didn’t know whether to laugh or be upset. The bus was going the wrong way and we couldn’t communicate to the driver, to get him to stop. Finally, a passenger manages to explain it to the driver, and the driver (for the second time) turns the bus around.

In total, we were over three hours late. We only received information once, when the bus driver found someone to translate for him and a passenger made an announcement on behalf of the bus driver, that we would be two hours late. When the two hours became three hours, there were no further information.

No partial or full refund from Flixbus. They wrote me, that they only refund unused tickets. Come on guys,…. How bad or delayed does a ride have to be before you decided that its good customer service to offer some kind of refund or discount code (anything really?). Instead, they wrote me that they hope, that I can see how they are doing their best, and hope to welcome be onboard Flixbus again. Well…. Not likely.

Really bad service.
Forgot my computer in the bus at my seat i Aarhus, Denmark. I was the last to leave the bus, and reported it immidiately.
It took them more than 3 weeks not to find it!
It think the driver or the cleaning staff in Hamburg took it, because the bus had returned to Hamburg same the same nigtht.
Really bad service.
I will never use the bus again and not recomend others to use them.

Fantastic service. Travelled from Legoland in Billund to Copenhagen (booking number 1047133810). Punctual, clean, comfortable journey with wonderful scenery, friendly drivers and free WiFi. A real holiday from driving myself! Will definitely use again and highly recommend.

One of the worst transportation companies I have ever had the pleasure of using. Their chauffeurs are extremely rude and condescending and have a fondness for yelling at their passengers. Also, their fondness is also extended to arriving several hours later than the ETA.

GOT ROBBED BY THE DRIVER, HE DIDNT LET US IN EVEN WHEN SHOWING OUR PASSPORTS AND TICKETS, AND ASKED FOR MONEY. DO NOT BOOK ON FLIXBUS!!!!

Terrible .....

Before this update I had given five stars but that has changed now (thus giving two instead of just one star).

Bought a ticket for a trip between Germany and Denmark, which should mean that I could expect the departure/arrival times to be as the ticket states. However, now FlixBus changed the ticket (around nine hours before departure) to a much later time of the day and, furthermore, an even longer trip than it was already supposed to have been.

Since the times they offer clearly cannot be relied on, I am done using their services (both domestic and international). I have chosen the specific ticket for a reason and thus do not want

Was suppose to go with the bus from CPH to Malmø on the 25. juni, but when I was waiting for the bus, I saw in the app that it was 45 mins delayed. I didn't get any information about this, before I looked in the app and then called them to make sure it was right.
Since I could not wait for the bus to come, I found another option so I could go to my destination.

I wanted to cancel my return ticket, which I thought I could do up to 15 mins before depature - and I could, but not without paying a cancellation fee. Which means I got some of the money back but not the full amount.

So now I have to pay 70 kr for a trip I never took, which I don't think is very obvious when you book the trip, and therefore not fair!

I have used flixbus a lot an unfortunately they are always delayed and its super chaotic when you have to board at CPH. The prices are not very good anymore and I have never once tried that there was wifi that was actually working in the bus (which they promise).

This is it for me, I am not taking this bus again. I would not recommend.

Instead of booking a trip with a return ticket, the app booked me two tickets in the same direction.
This forced me to buy another ticket on the spot (more expensive than the first), and refund the first ticket (for less than it cost me).

So i paid 360 kr for something that should cost 200. I got a 65 kr refund, which i'm forced to spend at flixbus.

This will hopefully be my last experience with flixbus.

I’ve often taken a flixbus around denmark, and they have always been delayed, or they have moved the busstop, cancelled the departue or something else without letting passengers know. Today it was more than 45 minutes delayed, which meant that the driver couldn’t complete the tour (which was almost done). Of course the driver needs to rest. But this could have been avoided if flixbus was trying to plan. But all my experiences with flixbus just show how bad they are at planning and communicating. I will never use flixbus, or recommend it to anyone.

DON’T use flixbus!
NEVER have I experienced WORSE service!
My husband was going to Stockholm and the bus was more than TWO HOURS DELAYED.
According to (EU) nr. 181/2011, if the bus is more than 90min delayed they have to offer snacks and refreshments, this was NOT done!
Furthermore they have to inform passengers of their rights if DELAYS occur and assist to find other means of transportation without any additional cost. If this is not done (and IT WAS NOT) compensation SHOULD be offered, which Flixbus is Denying!
So I repeat DON’T use Flixbus and don’t trust the passengers rights because they DON’T apply to them!

My boyfriend and i took Flixbus to Hamburg. It was a fine trip and we believe that the trip matches the price. It didn't cost very much - which was what we were looking for. The seats were alright, but there was a lot of confusion. First we had booked 2 seats, but we received an email some time before the trip saying that the seats did not belong to us anymore. Like we weren't't good enough. We tried to book new but we were not able to log in.... We tried to contact Flixbus but no one answered. So we sat apart on the bus. Another confusing thing was that the drivers only spoke german. That was very confusing when there were breaks or any messages, because neither of me and my boyfriend speaks german.

No service or facilities.
The service are non exiting and the last bus did not even have shades to block the sun. The service and facilities have steadily declined since flixbus started operating in Denmark. That would be a detail if it was still cheap, but it's not. The prices are now so high that it is almost as expensive as the train.
I have been tolerating for some time but now it is enough. Anyway, to get the ticket for a descent price one has to book so long before that if you search for orange tickets on the DSB website you can find it cheaper. So my days with flixbus are over.

Never again!!!! I always used to travel with flixbus, but never again after an encounter with a super rotten driver........First time I ever write a review in my life but this was just awful.
My boyfriend is in a wheelchair and move with the help of crutches since he was in an accident. We booked a journey with flixbus in Denmark and neither of us knew we had to book a seat and pay extra just to sit on the bottom floor of the bus (not front row or anything just bottom on a double decker, I mean how could we even know it was gonna be a double decker???). Anyhow asked the driver when the bus came if it would be possible to sit downstairs since my boyfriend can't really walk and he completely blew me off?!?!?!?!?!?!? He said if we didn't book a seat then it's not his problem...........??????? Like seriously....? Obviously I looked for a handicapped or special needs option when I booked the ticket but there wasn't any.
We have been traveling by plane, train, taxi, city bus well YOU NAME IT. And somehow flixbus is the only means of transportation in the first world that doesn't care or lift a finger to accommodate handicapped people........ Truly disappointing behavior.

To avoid absolutely !!! Two buses delayed more than 2 hours, 2 days in a row on Paris Brussels. Refusal to repay up to 50% as required by law. HOW CAN THEY BE OUT OF THE LAW?

My first experience with Flixbus was when going from Kolding to Amsterdam on the 12th of October and back on the 20th.

On their site it seems very professional and well organised but it is not when it gets down to it.

We arrived on time in Amsterdam but almost half an hour early when returning back to Kolding.

The bus was subpar, uncomfortable seating and you are bound to get mashed by the person in front of you when they want to put their seat back. In the +-9 hours of driving I had 2 hours of sleep put together.

It was also very noisy and the driver was driving carelessly. Boarding the bus is a mess, there is no structure and you are basically herded like a flock of sheep by the drivers who seem to hate their jobs.

The toilet was absolutely disgusting both times, it smelled heavily of urine and there was no soap available to wash your hands.

I would not recommend using Flixbus unless you really have to. I myself will never use their services again.

I will never drive with FlixBus again. Last time I went with FlixBus from CPH to Aalborg the bus driver was very tired. He told us himself but not in an apologizing way just as a fact when we the passengers complained about his bad driving. Several times on the ride he was driving poorly on the highway. It got really bad and everyone on the bus screamed as we almost collided with a truck. The truck were forced halfway out in the side of the highway and we were centimeters from crashing into it. People were scared, shocked and angry. It was one of those situations where we should have called the police so they could follow us and the bus in case it happened again. The driver kept driving for at least 1.5 hours after that incident even though we were complaining heavily and the truck incident was the worse but it is important to say that he was continuing driving bad on the whole trip.
FlixBus is a way too big company to manage their drivers. This was terrifying.