FlixBus Reviews 2,904

I booked a bus from prague.. I was waiting well ahead of time.. I saw so many buses coming in but with no boards with my destination to krakow.. So i thought it dint come to my shock then i went and asked the counter, has the bus not arrived yet.. She said you missed the bus. I said i dint see it..
1. They don't mention the platform number in ticket
2.the buses dont carry a display board with destination routes.
3.no customer servicing staff at the bus stand to even help a customer.

They gave me the wrong place of departure so I missed the bus. Now they won't answer my request for a refund. I am very disappointed in this company.

Still no money refounded to my account because of their fault!!! I will continue to post my review until I get my money back!!
Be very careful when you order tickets with Flixbus. If you cancel the order, from different reasons it seems like, according to their terms and conditions, you can't get your money back. As compenssation they give you a voucher that you can't use it if you order your ticket(s) using your smartphone, without using their app. This way, you have no way to recover yyour money. Think twice before you order tickets from them. Is cheap, but you pay a price :( If you dont believe me, I have the screenshots from my phone that shows that you can't use the voucher. i just want my money back and I can't have them back.

Complain about the Flix Bus driver

I had just finished my trip to the Scandinavian countries and back to Hong Kong. I am writing to complain a bus driver on my booking (#8074023394) includes the following trips:
Line 073, destination Cologne South, Airport 03.08.2018 23:05 Stockholm (Cityterminalen) → Copenhagen central train station (Ingerslevsgade)
( There were 2 drivers , one was bald , the other was holding a smoking pipe .)

There were 4 of us. Each had a hold luggage according to the set rule of your company. When we reached the bus stop. One of the bus drivers ( he was holding a smoking pipe ) said “ cross ” and we did not understand what he meant. Then he used a luggage scale and tried to weigh one of our luggage. But we did not show us the exact weigh shown on the scale. Then he said our luggage were too big and need to pay SEK 400 to him. We were shocked because we had been on another Flix bus from Oslo to Stockholm (My booking (#8073568482) includes the following trips: Line N600, destination Stockholm 30.07.2018 22:15 Oslo (Busterminalen Galleriet) → Stockholm (Cityterminalen) ) and were NOT asked to pay any extra luggage fee. The size of our luggage were exactly the same. The size of our luggage were not oversize according to your set rule !

The attitude of the driver made us frighten and he kept asking us for SEK 400 before we can load the luggage onto the bus. So my sister paid him money and asked for a receipt. He pretended that he could not understand and he said something that the receipt was on the computer. The driver took the money and ordered us to put the luggage onto the assigned place without any help. We did not dare to say anything more. We got onto the bus feeling being robbed and unsafe. ( It was midnight time and we were in an unfamiliar place ! What we felt about the driver was a mafia ! What a FLIX BUS DRIVER ! )

I have no proof that we had pay the money because the driver refused to give us the receipt. I am afraid that the driver kept doing this cheating thing to other foreign passengers , especially Chinese since he saw us at the first sight and asked us for money! I strongly ask your company to investigate and give us an explanation for the above cheating and robbing behavior of this driver.
J CHAN

We tried FlixBus for our first time as a transportation service.
One week before we had to go on vacation and travel with FlixBus, we got told that our flight-time home has been changed, so we couldn't get to the FlixBus in time before it went it's way home. That's not FlixBus' fault though.

We had an e-mail conversation with their customer service, as we wanted our money for the transportation home back. We got told, that we just had to send them an e-mail with some information from our trip, before this could be a reality. We did as requested from their customer service. In between this conversation, we got offered a voucher as a kind regard, which we said yes to of course.

3 weeks later we got an answer to our e-mail, which basically said we couldn't get our money refunded, because we said yes to the voucher.
We didn't get informed, that if we said yes to the voucher, we couldn't get our money refunded. We just got told, that we should send the e-mail and they could offer a voucher as well.

If they just had said, "Hey, we can offer a voucher instead of returning the money, if that is something you want. Be aware, that if you accept the voucher, we can't refund your money.", or something like that. It would've been all fine, but this is more than bad customer service.

So we called them on the phone, but we just got told that we could apply a contact-form. Excuse me, what? Didn't you hear what we just told you?

If you want to spend your money on a transportation company, find another one. It's really not hard to find better customer service than FlixBus'.
Don't put your money in their company, they just treat you like trash. :)

Hi Arijan,

I have emailed my queries several times through your portal. No response to it though it is almost 2 weeks now. Your call center no. will be always take me to IVR and gets disconnected after 20-25 mins.

I have emailed the issue in detail. I had to pay EUR 30 extra for Flixbus's mistake. And no receipt for that EUR 30 till date. I got to know that, your bus operator cheated me. It is not about doing a business. It is all about doing ethical business. Anyways, thanks for acknowledging the issue at least here. Please provide satisfactory resolution to my issue over email.

Excellent value & affordable prices

Sometimes the buses are a bit late, but otherwise good service with friendly drivers and convenient buses.

I use Flixbus quite often, at least once per month and I can recommend this service. The bus is always on time, drivers are nice and bus is clean. Haven't had any problems so far.

Jeg er supper glad for at anvende FlixBus som min rejseform. Nemt og billig, gode busser .....

It was an okay experience. The bus was clean, the seat was comfy, the toilet was also clean.
Though, when it is advertised to have internet on the bus, I expect to have more than just a connection to the router.
I would use them again.

On time and comfortable journey, could be better by avoiding few stops during the night and possibly include sleeper coach buses.

Bad costumer service, would anytime go for kombardo-ekspressen instead!

Excellent service, good busses and friendly staff. Always on time and very reliable. Definitely recommendable!

I had a bad experience with using Flixbus. I used the service on sunday, where there was a 1 hour 20 minues delay.

I checked with the passenger right regarding delays on Flixbus' website, which states:

If you decide to continue your journey as planned or to accept alternative transport to your destination, you may be entitled to compensation of:
- 25% of the ticket fare, if the train is between 1 and 2 hours late.

Hence, I assumed that there would be a refund of 25% of the ticket price and wrote to Flixbus. I had a promt reply, which stated that there would be no compensation since I was 'checked in', and had used the traved anyway.

The passenger rights states though, that the refund is valid "If you decide to continue your journey as planned'.

I wrote this back to Flixbus, who wrote the same response again: Since I was 'checked in' there is no refund.

I wrote back saying that I understood that from the first mail, but the passenger rights on the website states that there is compensation also when you continue the journey.

This is one day ago, and I have had no answer to this mail.

All in all, the contact with the customer service at Flixbus has been a bad experience, not responding to my request but just sending some standard answer two times and rejecting to pay the compensation they are stating in their passenger rights.

Nice busses, friendly and helpful drivers, reliable operation, fair prices. Excellent,

Regards Jan