Italiano: Viaggiamo spesso con FlixBus in Italia verso l’aeroporto di Fiumicino. Purtroppo il bagno dell’autobus è quasi sempre chiuso o fuori servizio. Durante un viaggio lungo è davvero molto fa... See more
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See what reviewers are saying
It was my first experience with FlixBus and it was excellent. On time departure and on time arrival, journey relaxed and when arrived in Florence the bus stop is very near to the tramway station.... See more
Company replied
We were on a bus Filx/ Grayhound from Miami to Key West with no Air Conditioning in 100 degree temperature. Some passengers had to disembark from heat stress. No compensation for enduring the horri... See more
This was my first time on the Flix bus, and a friend recommended it. I personally found this service very efficient and punctual, and the bus was clean. The journey overall went really well and saved... See more
Company replied
Company details
Information provided by various external sources
FlixBus è un operatore di servizi autobus a lunga percorrenza di origine tedesca. Ogni giorno FlixBus collega oltre 300 città europee attraverso la sua rete di trasporto, offrendo una forma di mobilità moderna, sostenibile e conveniente. Con oltre 10.000 collegamenti giornalieri verso oltre 300 destinazioni in 15 paesi, gli autobus verdi rappresentano un’alternativa di viaggio moderna e adatta a tutte le tasche. Una solida rete di partner ed un sistema di prenotazione innovativo hanno reso FlixBus uno dei principali operatori nel campo della mobilità a livello europeo.
Contact info
Karl-Liebknecht Str. 29, 10178, Berlin, Germany
- +390294759208
- servizioclienti@flixbus.it
- flixbus.it
3.6
Average
8K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
nice journey
the journey was fine and the driver expert .We made a short stop at a service station before the appennine to lead towards Tuscany, and that was a bonus.
February 3, 2025
Unprompted review
Reply from Flixbus
Hi Monica. Thank you for your review.
We want to provide a pleasant travel experience to all customers. We are happy to hear that you had a good experience.
We welcome you again on board our eco-friendly buses!
-AB
I had a great experience
I had a great experience! During my time in Italy, I took two different buses, and I now have only good things to say about them. The buses were on time, comfortable, and had a good ride to the location.
I also needed to cancel and change one of my trips, also had no problem doing that on the website. It was easy to find a solution, got a voucher with the amount that I could use for another purchase on the website. Then I used the voucher and it worked fine.
I recommend it!
February 4, 2025
Unprompted review
Reply from Flixbus
Hi Larissa.
Thank you for your review.
Our goal is to provide a pleasant travel experience to all customers. We are happy to hear that you had a great experience.
We welcome you again on board our eco-friendly buses!
Great trip
Punctuality, cheap prices, comfortable seats, ennoyable views
January 28, 2025
Unprompted review
Reply from Flixbus
Ciao Anna.
Grazie per la tua recensione.
Il nostro obiettivo è fornire un'esperienza di viaggio piacevole a tutti i clienti. Siamo lieti di sapere che hai avuto una fantastica esperienza.
Ti diamo nuovamente il benvenuto a bordo dei nostri autobus ecologici!
The drivers proved to be very professional
The drivers proved to be very professional, guaranteeing the scheduled time, accommodating the needs of the passengers before the journey and during the intermediate stop.
January 23, 2025
Unprompted review
Reply from Flixbus
Hello Aurelio.
Thank you for your review.
Our goal is to provide a pleasant travel experience to all customers. We are happy to hear that you had a great experience.
We welcome you again on board our eco-friendly buses!
My trolley was all wet when arrived at…
My trolley was all wet when arrived at the station. Not sure what happened and the driver was not able to help me.Luckily my pc is saved,but my clothes all wet.
January 20, 2025
Unprompted review
Reply from Flixbus
Dear Rosa Fiore,
We appreciate you taking the time to share your experience with us.
Your concerns will be addressed by our team to ensure this does not go unnoticed.
We appreciate your business and hope you will consider giving us another chance in the future.
Great experience
Great experience, definitely better than train. Cheaper and on time. Clean and with bus stop downtown Graz. Thanks
January 21, 2025
Unprompted review
Reply from Flixbus
Hello Piera.
Thank you for your review.
Our goal is to provide an enjoyable travel experience for all customers. We are glad to hear that you had a great experience.
We welcome you back aboard our eco-friendly buses!
Trip
Very good experience.Very conforta le trip from Trento to Milan.
January 20, 2025
Unprompted review
Reply from Flixbus
Hello Antonio.
Thank you for your review.
Our goal is to provide an enjoyable travel experience for all customers. We are glad to hear that you had a great experience.
We welcome you back aboard our eco-friendly buses!
Reply from Flixbus
Hi Mario.
Thank you for your review.
Our goal is to provide a pleasant travel experience to all customers. We are happy to hear that you had a great experience.
We welcome you again on board our eco-friendly buses!
The trip Was really relaxing
The trip Was really relaxing
The drivers were so gentleman
And all Was very good
Thank you
January 19, 2025
Unprompted review
Reply from Flixbus
Hi Laura.
Thank you for your review.
Our goal is to provide a pleasant travel experience to all customers. We are happy to hear that you had a great experience.
We welcome you again on board our eco-friendly buses!
travel safe confortable on schedule and…
travel safe confortable on schedule and cheep
January 17, 2025
Unprompted review
Reply from Flixbus
Hi Francesco.
Thank you for your review.
Our goal is to provide a pleasant travel experience to all customers. We are happy to hear that you had a great experience.
We welcome you again on board our eco-friendly buses!
The driver scrolled Social Network
The driver scrolled Social Network on his cell phone while he was driving
January 10, 2025
Unprompted review
Reply from Flixbus
Hi, Filippo.
We appreciate you taking the time to share your experience with us.
Your concerns will be taken into account by our team to make sure this doesn't go unnoticed.
We value your business and hope you consider allowing us another chance in the future.
I definitely recommend it
The driver was friendly and checked at stops that no one got lost. The sockets worked and bus arrived on time.
January 11, 2025
Unprompted review
Reply from Flixbus
Hello Дарья Юровская.
Thank you for your review.
Our goal is to provide a pleasant travel experience to all customers. We are happy to hear that you had a great experience.
We welcome you again on board our eco-friendly buses!
Competitive price
Competitive price, professional drivers, comfortable bus
January 10, 2025
Unprompted review
Reply from Flixbus
Ciao Concetta. Grazie per la tua recensione. Vogliamo offrire un'esperienza di viaggio piacevole a tutti i clienti. Siamo lieti di sapere che hai avuto una bella esperienza.
Ti diamo nuovamente il benvenuto a bordo dei nostri autobus ecologici!
-AB
Very bad staff in the bus. Worst person ever
Very bad staff in the bus. He was racist to asian passengers and the driver assistent was a tyran to the passngers. Very bad experience. Italien flixbus is the worst people I ever met.
January 10, 2025
Unprompted review
Reply from Flixbus
Hi, René.
We appreciate you taking the time to share your experience with us.
Your concerns will be taken into account by our team to make sure this doesn't go unnoticed.
We value your business and hope you consider allowing us another chance in the future.
Pleasant experience
We travel from Copenhagen to Malmo, so It was a quite short trip, the buses were on time and everything went well. To find the bus stop was easy thanks to the map link included into the emails we received. The travel itself was comfortable and the bus pretty cleaned. The onboard procedure was quick and simple.
January 2, 2025
Unprompted review
Reply from Flixbus
Ciao Massimiliano.
Grazie per la tua recensione.
Il nostro obiettivo è fornire un'esperienza di viaggio piacevole a tutti i clienti. Siamo lieti di sapere che hai avuto una fantastica esperienza.
Ti diamo nuovamente il benvenuto a bordo dei nostri autobus ecologici!
A great and safe company
A great and safe company. I keep on using Flixbus because each my journey is an opportunity to discover the place where I go. If you book in advance you can save a lot of money
December 29, 2024
Unprompted review
Reply from Flixbus
Ciao Rosario.
Grazie per la tua recensione.
Il nostro obiettivo è fornire un'esperienza di viaggio piacevole a tutti i clienti. Siamo lieti di sapere che hai avuto una fantastica esperienza.
Ti diamo nuovamente il benvenuto a bordo dei nostri autobus ecologici!
A day in Geneve
It was a wonderful experience traveling with Flixbus, comfortable, fast and punctual. Really kind and friendly staff. I met the driver Mohamed with whom I am a colleague as we are both part of a transport company. I am from ATM Milan. Mohamed very knowledgeable, kind and friendly. Congratulations and see you on the next trip. Dario L.
December 27, 2024
Unprompted review
Reply from Flixbus
Ciao Dario.
Grazie per la tua recensione.
Il nostro obiettivo è fornire un'esperienza di viaggio piacevole a tutti i clienti. Siamo lieti di sapere che hai avuto una fantastica esperienza.
Ti diamo nuovamente il benvenuto a bordo dei nostri autobus ecologici!
FlixBus in Napoli:
FlixBus in Napoli:
I was 2 minutes late because the entire city was at a standstill due to traffic, and I was stuck for 40 minutes. I ran to the bus stop to inform them that we were 3 minutes late, but the ticket man simply said, 'No, we don’t wait.' I asked if they could please wait, but they refused, telling me I would need to buy a new ticket. It's frustrating because when they’re late, we’re expected to wait, but they won’t show the same consideration for passengers."
I understand that check ticket is his best goal of life, but if we can wait why can you not?! Very rude and unprofessional. It was the bus from Napoli to Bari at 2.30pm today. It I was the company I wouldn’t want someone so unprofessional to work for me. Get rid of that parasite
December 28, 2024
Unprompted review
Reply from Flixbus
Ciao,Angelo.
Apprezziamo che tu abbia dedicato del tempo per condividere la tua esperienza con noi.
Le tue preoccupazioni saranno prese in considerazione dal nostro team per assicurarsi che ciò non passi inosservato.
Apprezziamo la tua attività e speriamo che tu prenda in considerazione la possibilità di concederci un'altra possibilità in futuro.
The best Company for travel!
The best Company for travel!! Thanks a lot ❤️ After 3 years I see my family, best driver, best price, best bus, clean space everything super tooop!!
December 24, 2024
Unprompted review
Reply from Flixbus
Ciao Lucia.
Grazie per la tua recensione.
Il nostro obiettivo è fornire un'esperienza di viaggio piacevole a tutti i clienti. Siamo lieti di sapere che hai avuto una fantastica esperienza.
Ti diamo nuovamente il benvenuto a bordo dei nostri autobus ecologici!
My friend wife was refused to board.
I bought a 2 seat ticket for my friend(husband and wife) and When they where validating their ticket, the inspector did not accept the 2 seat ticket for both of them the inspector argued that the ticket is valid only for 1 person, and he ask them that they needed to buy a new ticket for the second passenger without issuing a receipt.
Now I understand Why they offer ticket a very low price, because it's very difficult to make changes on your reservation ticket, when you make mistakes changing it online will always incurs commission and or penalty, and if you make a cancellation of ticket you will get almost nothing they only issue voucher. (Practically you should not make mistake and you must be sure 100 percent to travel on the date and time you selected).
for example I cancel the return ticket 34,99 I recieved a voucher of 9.95 (prenotazione (#3219937554) and they don't have 24hrs customer service.
December 25, 2024
Unprompted review
Reply from Flixbus
Hello, Roderick.
We appreciate you taking the time to share your experience with us.
Your concerns will be taken into consideration by our team to ensure that this does not go unnoticed.
We appreciate your business and hope you will consider giving us another chance in the future.
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