Flologic Reviews 301

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness in preventing leaks and minimizing damage, often describing it as a necessity and a smart investment. Many people highlight the exceptional customer service and support staff, noting their helpfulness, patience, and extensive knowledge. Reviewers appreciate the quick response times and the ease with which issues are resolved, even on holidays. However, some customers were dissatisfied with the product's remote access capabilities and connectivity, reporting issues with controlling the device remotely and experiencing difficulties with the wireless network. A few other people also felt that the system would shut off the water unexpectedly and that customer service was not available on weekends.

What people talk about most

Product

Consumers find the product to be highly effective and a worthwhile investment. Many reviewers praise its... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness,... See more

User experience

Clients share positive opinions on user experience, highlighting the product's straightforward and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the support team, describing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hats off to FloLogic for providing excellent, modern and multi-channel real-time support to trouble-shooting an issue I had with my (awesome) new FloLogic system. The CSR answered my call on the firs... See more

Rated 5 out of 5 stars

The product can only be surpassed by their support. In all my 60 years I have never experienced such caring, responsive and understandable help. Even on Thanksgiving night, when I panicked for no reas... See more

Company replied

Rated 5 out of 5 stars

We have had a FloLogic System 3.5 in our home for 8 trouble free years. FloLogic's system has provided us with total confidence, in knowing that we have been 100% protected from water damage stemm... See more

Rated 5 out of 5 stars

After researching extensively, we chose FloLogic, and it has exceeded expectations. It’s US-made, extremely high quality, and the support team has been phenomenal, even answering questions late at... See more


Company details

  1. Home Automation Company
  2. Manufacturer
  3. Water Works Equipment Supplier

Written by the company

Plumbing leaks affect 1 in 12 dwellings every year. Catastrophic leaks often begin as a small, undetected drip. These plumbing failures devastate lives, result in billions in insurance claims annually and can cause long term damage including mold infestation. The FloLogic smart water valve constantly monitors your plumbing system and senses leaks as small as a half-ounce per minute or as significant as a broken pipe, then automatically shuts off your water to prevent water damage. Known as “the circuit breaker for every plumbing system®,” the innovative and patented FloLogic System enables home and business owners to greatly reduce or eliminate the economic and personal loss associated with plumbing failures. The FloLogic System has received numerous awards and accolades, including “Best of What’s New” award by Popular Science magazine and "One of “Top 100 Products” by Building Products magazine. The FloLogic System was featured in "This Old House" magazine “Smaller Safer, Smarter” and featured on “Ask This Old House” television program.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Works as advertised and easy to use.

We had a flood in our house, and on recommendation from our insurance company, we purchased this product. Pretty straightforward when talking with the rep (I didn't know I was talking to a reseller, so felt a little bad when I went through the insurance-contracted plumber as I just assumed that was what I was suppose to do.) Anyway, operates as discussed and no issues for the last several months. Only comment is that we never checked with any other product company, so I have no idea as to how it compares to other systems (that's why I took off one star).

May 23, 2017
Unprompted review
Rated 5 out of 5 stars

House saved by Flologic

I've had Flologic installed several years ago in my vacation house without the need for it until this winter when there was a short to the thermostats that control the heat. A pipe in the upstairs bathroom froze, expanded, and then cracked. After the house warmed up, the pipe leaked a small amount of water only to be shut down by the Flologic system. Without the Flologic system, the house would have been flooded. Flologic should be installed in ALL houses.

May 23, 2017
Unprompted review
Rated 4 out of 5 stars

Leak detection function works great but.....

Leak detection function works great.

The control unit is very sensitive to AC power source input. When the generator is powering the Flologic the control unit signals AC power fail even though voltage is within standard tolerance. When the control unit is powered by a standard UPS the control unit signals AC power fail. Very annoying.

May 18, 2017
Unprompted review
Rated 5 out of 5 stars

We had the unit installed about 5 years …

We had the unit installed about 5 years ago. It has helped us a few times - once when a toilet valve started to leak, another time with landscapers left water on and a few other mistakes we made. Easy to press a button to turn off when we leave for vacation. Great peace of mind, plus it works well. Great customer service. The two owners have helped me a lot when I had tweaking questions.

May 17, 2017
Unprompted review
Rated 4 out of 5 stars

I like this product but it is being held back.

I like this product but it is a little pricy for what you get. With simple tweaks in the technology it really could be wifi enabled with active flow and usage data. It could be more than the "circuit breaker for your home" and it could be a whole house water monitoring system. GPD, multiple settings for shut off- example being slow drip over a long period or a sudden high gpm flow.

May 16, 2017
Unprompted review
Rated 4 out of 5 stars

great product

great product. waiting for wifi control which would elevate it to 5 stars

May 16, 2017
Unprompted review
Rated 5 out of 5 stars

Ad extra level of protection!.

Install 10 years ago. Works as advertised. Required replacement battery three times. Identified several leaks from running toilets. Used system to shut off all water while on vacation and prevent, if required, any unplanned running water in the house. Helped to spot broken hose on bathtub spray unit. We are very pleased with the Flologic system.

May 16, 2017
Unprompted review
Rated 5 out of 5 stars

Very glad I had Flologic installed in …2000

Very glad I had Flologic installed in my house to limit damage to unexpected water problems.
One suggestion: I wish there were three modes: home, away, AND NIGHT. The Night mode could be set for a water flow between home and away.

May 16, 2017
Unprompted review
Rated 4 out of 5 stars

When the system shuts down in the "leak" mode

The system has been installed for nearly 2 years. My experience has been that in the "away" mode, the unit often either malfunctions or is actually measuring a very small leak because it often trips into the "leak" mode. When this happens and we are in the home, a careful check does not reveal any sort of visible leak. The good news is that in the leak mode, the water at the main is shut down and no water can enter the home from the main. If there should really be a leak somewhere, it will stop as the water at the main has been shut down. It is easy to reset and I have been told by the company that there is no harm in having the water shut at the main.

May 16, 2017
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Easy for the homeowner to operate. Have recommended this product to several friends.

May 16, 2017
Unprompted review
Rated 5 out of 5 stars

Great for a second home

I have a second home that is vacant more often than not.

I use flologic to monitor my home water to make sure there are no leaks.

I tied it in with my home security system so ti goes on whenever I activate the home security.

I has given my great peace of mind over the lat 6 years I have had it installed.

May 16, 2017
Unprompted review
Rated 1 out of 5 stars

We had problems in the first 30 minutes …

We had problems in the first 30 minutes and have continued to have problems with this system. It is difficult to control, goes off when we are away without issue, and causes anxiety when we have visitors. I dislike it immensely.

April 21, 2017
Unprompted review
Flologic logo

Reply from Flologic

Hello. We are sorry to hear that you are frustrated by the system. It sounds like you have water flowing through your pipes and the system is doing its job of recognizing constant flow (which is what leaks do). Hopefully this isn't a damage-causing leak. It's likely a warn toilet flapper or hose bib, etc.(non-damage causing leak, but water waster nonetheless). It's common for initial installations to reveal leaks that were otherwise not recognized. Sounds like the case here. If you give us a call, we'll help you get to the bottom of it. 877-356-5644.

Rated 5 out of 5 stars

get product that works very well

get product that works very well
you never have to worry about water problems again
it truly works as advised
insurance companies should get behind this product ans it would reduce premiums and claims

April 20, 2017
Unprompted review
Rated 5 out of 5 stars

Thank-you again!

Not only do I love my Flologic...My Insurance Company loves it so much they have recommended it, and the man, who put it into our house to a number of their clients. After all the research I did, I made the best choice.
Chuck De Smet...We Love You!

April 20, 2017
Unprompted review

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