Flologic Reviews 301

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness in preventing leaks and minimizing damage, often describing it as a necessity and a smart investment. Many people highlight the exceptional customer service and support staff, noting their helpfulness, patience, and extensive knowledge. Reviewers appreciate the quick response times and the ease with which issues are resolved, even on holidays. However, some customers were dissatisfied with the product's remote access capabilities and connectivity, reporting issues with controlling the device remotely and experiencing difficulties with the wireless network. A few other people also felt that the system would shut off the water unexpectedly and that customer service was not available on weekends.

What people talk about most

Product

Consumers find the product to be highly effective and a worthwhile investment. Many reviewers praise its... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness,... See more

User experience

Clients share positive opinions on user experience, highlighting the product's straightforward and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the support team, describing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hats off to FloLogic for providing excellent, modern and multi-channel real-time support to trouble-shooting an issue I had with my (awesome) new FloLogic system. The CSR answered my call on the firs... See more

Rated 5 out of 5 stars

The product can only be surpassed by their support. In all my 60 years I have never experienced such caring, responsive and understandable help. Even on Thanksgiving night, when I panicked for no reas... See more

Company replied

Rated 5 out of 5 stars

We have had a FloLogic System 3.5 in our home for 8 trouble free years. FloLogic's system has provided us with total confidence, in knowing that we have been 100% protected from water damage stemm... See more

Rated 5 out of 5 stars

After researching extensively, we chose FloLogic, and it has exceeded expectations. It’s US-made, extremely high quality, and the support team has been phenomenal, even answering questions late at... See more


Company details

  1. Home Automation Company
  2. Manufacturer
  3. Water Works Equipment Supplier

Written by the company

Plumbing leaks affect 1 in 12 dwellings every year. Catastrophic leaks often begin as a small, undetected drip. These plumbing failures devastate lives, result in billions in insurance claims annually and can cause long term damage including mold infestation. The FloLogic smart water valve constantly monitors your plumbing system and senses leaks as small as a half-ounce per minute or as significant as a broken pipe, then automatically shuts off your water to prevent water damage. Known as “the circuit breaker for every plumbing system®,” the innovative and patented FloLogic System enables home and business owners to greatly reduce or eliminate the economic and personal loss associated with plumbing failures. The FloLogic System has received numerous awards and accolades, including “Best of What’s New” award by Popular Science magazine and "One of “Top 100 Products” by Building Products magazine. The FloLogic System was featured in "This Old House" magazine “Smaller Safer, Smarter” and featured on “Ask This Old House” television program.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Large or small, your home NEEDS this...

The Best insurance on the market for saving your home in cold weather. i am a Professional Property Manager on a Private estate. This is the ONE piece of gear that allows me to sleep at night!!! DK, Annapolis MD

February 5, 2018
Unprompted review
Rated 2 out of 5 stars

The FloLogic leak detection system …

The FloLogic leak detection system seems like a good product. I started with version 1. Yes it had a few problems. I then purchased v2. I have yet to get it installed (after several years!). As a senior citizen, finding the funds to have someone install it has not happened, and I have not had the ability to do so myself. So it sits on a shelf. In all this time, the company has NEVER contacted me about this product, to even find out if I had it installed.

February 3, 2018
Unprompted review
Rated 5 out of 5 stars

I bought the Flo Logic device several …

I bought the Flo Logic device several years ago following a small water damage loss. I did not want to go through that hassle of repair again.

It was easy for my plumber to install. Occasionally I have had a question on how to fix or reset something and have called them and they have been great in helping me out. I love this device.

January 29, 2018
Unprompted review
Rated 5 out of 5 stars

Perfect!

I've had a FloLogic unit installed for several years, and it's an excellent product. Installed easily, instructions are clear and complete, and the product does what it says it will. No problems whatsoever.

January 28, 2018
Unprompted review
Rated 5 out of 5 stars

The company has been good to work with …

The company has been good to work with and the product is excellent. My only problem has been getting it adjusted for "Away" and I often get alarms for no obvious reason. Otherwise, it provides security as advertised.

January 27, 2018
Unprompted review
Rated 1 out of 5 stars

In spite of endless set up attempts ...

In spite of endless set up attempts and earnest support and replacements from flologic, my system never worked correctly. This was 9 years ago and my need was for having a method to turn water on and off in a vacation home without going down into a snow barricaded crawl space in addition to preventing water flow if there was a break in the water system. Sorry

January 27, 2018
Unprompted review
Rated 2 out of 5 stars

I have 2 residences with FloLogic

I have 2 residences with FloLogic. I bypassed the irrigation system in on (at great cost to run power to the sprinkler system from the bypass device). It has never worked. We get false shut offs regularly on both systems. It would be great to have smart phone access to the systems.

January 27, 2018
Unprompted review
Flologic logo

Reply from Flologic

Steve--Thanks for your feedback. It sounds like you have an irrigation relay that perhaps isn't connected properly. We'd appreciate the opportunity to speak with you to see if we can advise you on getting this interface working properly. Please reach out to us at 877-356-5644.

Rated 5 out of 5 stars

If everyone had one of these...

This product performs flawlessly. My wife works for ServPro and has been inundated with cleanup jobs from broken water pipes this winter. If every house and business had a Flologic, it would have significantly reduced the amount of damage and disruption to peoples lives.

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

Absolutely love my Flologic!

Flologic has been and amazing asset in providing peace of mind after I had a flood (from a washer hose bursting) 5 years ago. It's worked like a charm and never any trouble with it. Great customer service too! Highly recommended to anyone who wants to safeguard their home from costly internal water damage.

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

It works.

I have had toilets which continued to run and one leak where a pvc fitting failed. The Flo-Magic system worked every time with NO damage to my home. I installed the system after seeing the damage and conducting emergency water restoration services in houses and businesses . I did not want such damage to my home.

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

Bottom line

Bottom line, I would recommend these wheels to anyone! It is important to remain skeptical until real testing is done. I now have a couple hundred miles on these wheels and they do everything as advertised.

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

Installed Flologic in 2010

Installed Flologic in 2010. It is an incredible product as it detects any water usage out of the ordinary. The software that controls the product is impressive as to how it controls water flow.

January 26, 2018
Unprompted review
Rated 5 out of 5 stars

Best move we have ever made !!

Best move we have ever made !!! Our Flow Logic has paid for itself many times. Living in NW PA Iin the winter months , home or away can be a quick disaster if the heat goes off and the the wind chill howling off Lake Erie We travel alot and the FlowLogic gives us huge peace if mind !! Alot of thought was put into the design of this nagnificant control valve! It is interfaced with our security system and calls us if there is a water leak, big or small, depending on how we program it ! Our home insurance company loves it. Cannot live peacefully without a Flow Logic.

January 26, 2018
Unprompted review

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