Flologic Reviews 301

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness in preventing leaks and minimizing damage, often describing it as a necessity and a smart investment. Many people highlight the exceptional customer service and support staff, noting their helpfulness, patience, and extensive knowledge. Reviewers appreciate the quick response times and the ease with which issues are resolved, even on holidays. However, some customers were dissatisfied with the product's remote access capabilities and connectivity, reporting issues with controlling the device remotely and experiencing difficulties with the wireless network. A few other people also felt that the system would shut off the water unexpectedly and that customer service was not available on weekends.

What people talk about most

Product

Consumers find the product to be highly effective and a worthwhile investment. Many reviewers praise its... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness,... See more

User experience

Clients share positive opinions on user experience, highlighting the product's straightforward and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the support team, describing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hats off to FloLogic for providing excellent, modern and multi-channel real-time support to trouble-shooting an issue I had with my (awesome) new FloLogic system. The CSR answered my call on the firs... See more

Rated 5 out of 5 stars

The product can only be surpassed by their support. In all my 60 years I have never experienced such caring, responsive and understandable help. Even on Thanksgiving night, when I panicked for no reas... See more

Company replied

Rated 5 out of 5 stars

We have had a FloLogic System 3.5 in our home for 8 trouble free years. FloLogic's system has provided us with total confidence, in knowing that we have been 100% protected from water damage stemm... See more

Rated 5 out of 5 stars

After researching extensively, we chose FloLogic, and it has exceeded expectations. It’s US-made, extremely high quality, and the support team has been phenomenal, even answering questions late at... See more


Company details

  1. Home Automation Company
  2. Manufacturer
  3. Water Works Equipment Supplier

Written by the company

Plumbing leaks affect 1 in 12 dwellings every year. Catastrophic leaks often begin as a small, undetected drip. These plumbing failures devastate lives, result in billions in insurance claims annually and can cause long term damage including mold infestation. The FloLogic smart water valve constantly monitors your plumbing system and senses leaks as small as a half-ounce per minute or as significant as a broken pipe, then automatically shuts off your water to prevent water damage. Known as “the circuit breaker for every plumbing system®,” the innovative and patented FloLogic System enables home and business owners to greatly reduce or eliminate the economic and personal loss associated with plumbing failures. The FloLogic System has received numerous awards and accolades, including “Best of What’s New” award by Popular Science magazine and "One of “Top 100 Products” by Building Products magazine. The FloLogic System was featured in "This Old House" magazine “Smaller Safer, Smarter” and featured on “Ask This Old House” television program.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Through out the years I have purchased …

Through out the years I have purchased several safety shut off valves. I have been very impressed with the dependability of the flow logic product. The support I received from the company has been outstanding. They now have a 1 1/2" safety valve which is going to be perfect for several applications.

November 13, 2017
Unprompted review
Rated 5 out of 5 stars

All property owners need Flologic

When I had a question about the battery 2-3 yeats ago I had an excellent experience with someone at Flologic on the steps to install it. No issues since.

I highly recommend Flologic; if I had it at my last house it would have prevented $300,000 in damages.

November 13, 2017
Unprompted review
Rated 5 out of 5 stars

I've had 6 floods

I've had 6 floods. This would have prevented 5 of them I can't understand why insurance companies don't pay for it. The one flood it would not have prevented was due to roof damage and rain.

November 13, 2017
Unprompted review
Rated 5 out of 5 stars

Must have

Must have
Works great
Installed after water leak causing $90.000 damages
Great people to deal with

November 13, 2017
Unprompted review
Rated 5 out of 5 stars

Great product & outstanding customer service

Have had great experience and very satisfied I invested the money in a flologic system for my home. What makes it different than other companies, is that I have a phone number and person to call when I need advice or have a question about a specific code message showing up on the monitoring screen. Recommended this to my son & friends.

September 10, 2017
Unprompted review
Rated 5 out of 5 stars

Great product with versatile features.

Got this in 2011 after a bad experience with a leak in my house while I wasn't there. The system was easy to install electrically and I got a plumber to do the piping. There were some minor startup bugs that Flologic took care of perfectly. The product kept alarming when it was started up and I thought that was a problem with the system but it turned out the system was so sensitive it was detecting some toilet leaks that I was not even aware of. After fixing the two toilets the system worked perfectly. I paired it with a Sensaphone monitoring system so now I get a text and email if something goes wrong while I am away. Also it is handy that the Flologic automatically goes to "away" after no water use in 18 hours as I have left home more than once without setting it to "away".

September 10, 2017
Unprompted review
Rated 5 out of 5 stars

Very satisfied -- performs as designed

Our Flologic has been in service for just over nine years. Only maintenance required has been (expected) replacement of the external battery backup. When it was necessary to seek information from Flologic, replies to our questions have been prompt and helpful. We've had no major leaks (thank goodness) but Flologic occasionally shuts our water supply off when unusual usage patterns are detected (as when we have additional family members or guests changing our water consumption) -- which is what it's designed to do.

September 9, 2017
Unprompted review
Rated 5 out of 5 stars

Great system

Great system. Never had a problem in the many years that it was installed..
Made me aware when water was running.
Flologic should petition more insurance companies to give a discount. I am a broker and very few of my carriers offer the discount. I also feel that the cost has increased significantly. However, it is still a great system.

September 2, 2017
Unprompted review
Rated 5 out of 5 stars

Peace of mind

I love this product. We have had one for years. It has saved us from a number of leaks as we have been plagued with pinhole leaks in our copper pipe. I had no idea where the next leak would happen, so water detectors would have been worthless. This was the perfect solution. I had gotten to the point that I was constantly worried about leaks while we were out of town. Flologic has given me peace of mind. Their customer service is great. The system has functioned flawlessly for years. We had to replace the pinwheel once but other than that, no problems.

September 2, 2017
Unprompted review
Rated 5 out of 5 stars

Anytime I leave the house for a …

Anytime I leave the house for a vacation or weekend, I just hit the button on the controller to turn the water off. It gives me comfort. I've had some problems when I was away for 3 weeks and the power was off in my home and the back-up battery died. When I got home, the water would not come on. I got the booklet, looked up how to turn the water on manually, and within 10 minutes had water. I've had the system for about 16 years. I have told may friends about it. One had a dishwasher that ruined a wood floor. Now they have it. The only problem I've had that in the last year, the controller is wearing out, meaning it is hard to see what is on the digital display. And the replacement is pretty expensive. But, after 16 years, what do you expect. Also, I got a discount on my home insurance for having the unit installed, which btw I did myself. It was easy if you can handle a little bit of plastic plumbing connected to brass. Took about and hour. I know I've said a couple of negative's but overall, the unit gives you peach of mind. Larry

August 31, 2017
Unprompted review
Rated 5 out of 5 stars

This is one of the best investments we …

This is one of the best investments we have made when it comes to protecting our home from flood damage. We've had to replace the motor control board once, but the customer service was fast and efficient.

Overall, i would recommend this product. I would love to upgrade to the latest version of the system, but can't justify the expense since the current one is working fine.

August 31, 2017
Unprompted review
Rated 4 out of 5 stars

Doesn't like my power washer!

Only issue is that Flologic thinks there's a leak when I use my power washer.

August 31, 2017
Unprompted review
Flologic logo

Reply from Flologic

Hi Jean. Thanks for your review! Just a reminder that FloLogic has a "Bypass" feature. Next time you pressure wash, just push the "Bypass" button and you'll get a default of 2 hours of allowable flow. If you need more time for the Bypass feature, simply increase the time allowance. Call us with any questions 877-356-5644.

Rated 5 out of 5 stars

Flologic-Provides great peace of mind!

We've had our Flologic for many years and love knowing that if we have a water leak anywhere in our home that we'll be spared the significant damage and/or cost of wasted water that can result from even a slow leak. The system has proven reliable and the company very supportive. We would not want to own any home without this protection and highly recommend it.

August 31, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look