Flood Emergency Services Reviews 

We recently used Flood Emergency Services to dry two rooms in a small apartment. The cost was $4,600. They quoted without seeing the site and then required that we pay half prior to equipment being in place and half once the equipment was in place (prior to operation). This was contrary to the terms and conditions which said we would be invoiced after the work was done. We received an alternate quote from Steamatic of $2,800 but had already approved the FES quote. The work appears to be of reasonable quality but it was very expensive. We also found that the phone numbers on the websites of a number of different flood services redirected to the same mobile number, which made it very hard to get any alternate quotes (particularly given the urgency). I would not recommend using this service.

We recently used Flood Emergency Services (FES) to dry carpets and concrete floors after they were flooded with fresh water. The total cost for plumbing, drying (FES), recarpeting and alternative accommodation for the tenant was $30,000, of which insurance paid us back half. The initial estimate from FES was around 20% of their final invoice. 

FES advised drying the carpets in place, but due to various factors, the drying time and costs were extended considerably. We ended up ripping up the carpets anyway, which we should have done at the start. 

FES advised us to sign up quickly to avoid damage and they would help with the insurance claim, which we did. However our insurers refused to deal with FES directly. My advice would always now be to contact your insurers first prior to signing up with a drying company as well as prior to offering to pay for alternative accommodation. This would have reduced our own costs to only the insurance excess, instead of which we were landed with a big bill. 

We weren't happy with the service from FES, as they underestimated the cost and drying time, and overstated their ability to get insurance to cover the works. But the biggest mistake was not getting approval from the insurance company before agreeing to anything. An expensive lesson to learn.