Floor Land Reviews 

220
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Ordered quickstep to be delivered to South Wales. Delivery was quick, but unfortunately a few packs were damaged in transit. Lee organised a swift collection and replacement of these. We were kept... See more

Company replied

Rated 5 out of 5 stars

Floor Land were the only Company who were able to supply the make and type of flooring required to meet my requirements, also at a good price and delivered on time. Lee, Business Director kept in... See more

Company replied

Rated 5 out of 5 stars

Unbelievably good! I cannot praise Lee and his team enough, after ordering a large amount of Berry Alloc flooring, he guided me through laying it and even gave me his mobile number to use over a week... See more

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Rated 5 out of 5 stars

We’ve just had some Elka engineered flooring fitted to our lounge, dining room and hallway - it looks amazing! No door plates between the rooms so all flows beautifully - Lee was so helpful and betw... See more

Company replied

Company details

  1. Flooring Store
  2. Flooring Contractor
  3. Interior Designer
  4. Wood and Laminate Flooring Supplier
  5. Wood Floor Installation Service
  6. Wood Supplier

About Floor Land

Written by the company

floorland-product Shop Luxury Vinyl LVT Flooring Shop Laminate Flooring Shop Parquet Flooring Shop Wood Flooring Herringbone Flooring Award Winning Flooring Company Contact Us

Welcome to Floor Land, the award-winning flooring company with over 24 years of experience in the industry, based in Warrington, Cheshire, U.K. At Floor Land, we pride ourselves on providing a comprehensive range of flooring supplies to suit every taste and requirement. Whether you're looking for wood flooring, laminate flooring, parquet flooring, or luxury vinyl tiles, we have an extensive selection to choose from.

Our commitment to quality is reflected in the big-name brands we offer. We stock renowned products such as Quick-Step Flooring, Floorify Luxury Vinyl Floors, Elka Wood Flooring, Elka Laminate, Quickstep laminate, and many more. With Floor Land, you can be confident that you are choosing from the best available options in the market.

Our stellar reputation in the industry is built on our team of dedicated floor professionals who possess extensive knowledge and expertise in the field. We take pride in understanding your specific needs and guiding you towards the perfect flooring solution for your home or business. Whether you have a unique parquet design concept in mind or need advice on durability and maintenance, our team has the expertise to assist you every step of the way.

To make your experience with us even more convenient, we offer free delivery with flexible time options. Whether you prefer morning or afternoon arrival, we ensure your flooring reaches you in a timely manner. Additionally, we provide free samples, including free Quick-Step samples, allowing you to see and feel the quality of our products before making a decision.

Understanding that flooring can be a significant investment, we offer finance packages to help our customers spread the costs. This ensures that you can choose the flooring solution that best suits your budget without compromising on quality.

At Floor Land, we don't just stop at providing high-quality flooring options; we also offer an exceptional fitting service. All our fitters are fully qualified Quick-Step Master Class Certified Installers, guaranteeing precision and professionalism in every installation. We have utmost confidence in the workmanship of our fitters, which is why we offer a lifetime guarantee on our fitting service.

When it comes to flooring, nobody knows more than Floor Land. We combine our extensive product range, industry knowledge, and exceptional customer service to provide you with the perfect flooring solution. If you choose herringbone, parquet or LVT, you can trust us to deliver the highest quality flooring products and services that transform your space into a true reflection of your style and personality.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

220 reviews

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4.4

All reviews

(220)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

What can I say about Lee @ Floorland

What can I say about Lee, Dan & Callum @ Floorland ....
absolutely Fabulous from start to finish , nothing was to much trouble . Because our job was an insurance claim, I had certain guidelines and restrictions , Lee advised me all the way . Lee even sourced a flooring Floorland didn’t stock at the time , nothing was to much trouble .
Dan & Callum our fitters were courteous and again really helpful, they came upon a problem with our floor ( old house with wooden & concrete floors ) and Lee with his knowledge sorted it , I think anyone else would have left it to us .
We cannot recommend Floorland enough thanks , Lee Dan & Callum for all your help and advice. Excellent company

Julie & keith

June 14, 2021
Unprompted review
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Reply from Floor Land

Hi Julie, and Keith, thank you for taking the time to leave a positive review. It is very much appreciated. If you need anymore help, please let us know. 😃

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service: Floorland (Lee & Amy) made great efforts to supply & deliver the flooring well-packaged & undamaged. Would recommend.

June 8, 2021
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Reply from Floor Land

Hi, thank you for taking the time to leave a positive review. It is very much appreciated. If you need anymore help, please let us know. 😃

Rated 5 out of 5 stars

Great service.

Rapid delivery, and a very polite & helpful delivery driver. Delighted with both the service & the product. More than happy to recommend.

May 30, 2021
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Reply from Floor Land

Hi Alice,

Thank you very much for taking the time out of your busy schedule to leave us a your kind review. It’s very much appreciated and we are happy you had a great experience 😄

Rated 5 out of 5 stars

I ordered my samples on line

I ordered my samples and 2 days later they were delivered by courier. Excellent products with decent size samples. First class service. Now I have to make up my mind which flooring to use In my kitchen/dining room and hallway!

May 26, 2021
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Reply from Floor Land

Hi Beverley,

Thank you very much for taking the time out of your busy schedule to leave us a your kind review. It’s very much appreciated and we are happy you had a great experience 😄

Rated 5 out of 5 stars

Speedy delivery

Easy to order used their calculator to work out how much I needed. Speedy delivery within a few days.

May 26, 2021
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Reply from Floor Land

Thank you very much for taking the time out of your busy schedule to leave us a your kind review. It’s very much appreciated and we are happy you had a great experience 😄

Rated 5 out of 5 stars

Good competitive price

Good competitive price, a wide range of flooring to choose from.Supplied and fitted on time.Would highly recommend.

May 20, 2021
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Reply from Floor Land

Hi John,

Thank you very much for taking the time out of your busy schedule to leave us a your kind review. It’s very much appreciated and we are happy you had a great experience 😄

Rated 5 out of 5 stars

Brilliant service

Brilliant service, helped me on the phone too and very very quick efficient delivery and hundreds of pounds cheaper than a local shop was going to charge for the same Quick Step Balance LVT flooring

May 13, 2021
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Reply from Floor Land

Hi Emma,

Thank you very much for taking the time out of your busy schedule to leave us a your kind review. It’s very much appreciated and we are happy you had a great experience 😄

Rated 5 out of 5 stars

Good price

Good price, quick service (ordered Friday turned up mid-day Monday)
Would happily use them again.

May 12, 2021
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Reply from Floor Land

Hi Chris,

Thank you very much for taking the time out of your busy schedule to leave us a your kind review. It’s very much appreciated and we are happy you had a great experience 😄

Rated 5 out of 5 stars

FLOORLAND

FLOORLAND; dealing with this company was hassle free and delivered on time. could not of asked for a better service and still saved over £100 compared with a local company, absolutely spot on service.

May 3, 2021
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Reply from Floor Land

Thank you for your very kind review, David. Very much appreciated and we are happy you had a great experience ☺️

Rated 5 out of 5 stars

Quickstep planks

I placed my order over the phone as I had WiFi issues at the time . I spoke to Amy who was friendly and v efficient. Product looks gd although I’ve not opened all packs and delivery was on time

April 28, 2021
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Reply from Floor Land

Hi Jo,

Thank you very much for taking the time out of your busy schedule to leave us a your kind review. It’s very much appreciated and we are happy you had a great experience 😄

Rated 5 out of 5 stars

Great Service

Couldn’t have been more helpful. Ordered the item for me in store, advised on delivery times and contacted me directly to let me know when it had arrived. Will use Floor Land again.

April 24, 2021
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Reply from Floor Land

Hey Wills,

Thank you so much for taking the time out of your busy schedule to leave us a review. We are very happy you had a great experience using our services and are always here to help in anyway possible for anything you need in future. Thanks Wills. ☺️

Rated 2 out of 5 stars

Not satisfactory delivery notice

Not sure why we did not receive the service that other reviewers are praising but after ordering my flooring I was not notified of a delivery date despite selecting to receive delivery updates by email/text etc.

The flooring arrived while we were not at the property and I was charged £40 to rearrange delivery date. I was given broad window of Monday-Friday when the repeat delivery would arrive and luckily we were available the second time.

After speaking to Floor land I was advised this was out of their hands as the delivery company would charge them either way to deliver again, this could have easily been avoided if we'd been notified of the delivery date in the first place. Considering the value of the delivery it is not acceptable to not provide an expected delivery time; far smaller companies manage it with far smaller items.

April 6, 2021
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Reply from Floor Land

Hi Luke,

We are sorry you have had to leave negative feedback but as explained in my conversation with you on the telephone, the communication regarding shipping companies, is totally out of our control at the moment because of the pressure and back log they are under, due to the pandemic and other issues after Brexit. They are not working as usual which I did thoroughly explain to you.

We do our very best to try and individually inform customers from the information we receive from the shipping companies, ourselves. We are in the same boat as you and at the moment we can only give a 1-3 day time frame, as it states on the information supplied on the products you are purchasing.

As you received your order very quickly on a next day delivery, and wasn’t home, we believed this delivery went as well as we can hope for at the moment, with all that is going on.
We’re sorry you was not home to receive your order but I’m afraid this is not something we can change at the moment.

It’s is difficult times that we are working in right now and we can only hope things start to get better in the coming weeks/months. All I can say is I can assure you that we are doing everything we can, and working very hard at the moment to get information from shipping companies, but it is extremely difficult.

Thank you for your feedback.

Rated 5 out of 5 stars

Bought some laminate from this company…

Bought some laminate from this company and we’re very professional.
Prices were competitive and delivery was very quick.also a big thank you for the chap who rang me on the Sunday to explain about the product and tell me when shipping was .would definitely recommend

April 2, 2021
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Reply from Floor Land

Thank you very much for going out of your way to leave us your very kind review, John. Very much appreciated and we are glad you had a great experience using Floor Land. If you ever need anything in future you know where we are. Thank you again 😃

Rated 5 out of 5 stars

Great guys

Great guys, very good service to a high level. Couldn’t recommend more.

March 29, 2021
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Reply from Floor Land

Thank you so much for your very kind review. Much appreciated and extremely happy you had a great experience 😀

Rated 5 out of 5 stars

Top notch service

We ordered at 10pm and the flooring was delivered the next day! Amazing service, the flooring was also loaded into my car without complaint. Would give more than 5 stars.

March 29, 2021
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Reply from Floor Land

Thank you so much for your very kind review, Joanne. So happy that you enjoyed your service with Floor Land and if you ever need any flooring in future, please don’t hesitate to contact us 😄

Rated 5 out of 5 stars

100% recommended

100% recommended! They did a great job fitting laminate in our house and we can't be happier with the result. Very professional, good material and reasonable price. Lee was great to deal with, very helpful advising on the material and also on how to do the staircase which was the most important part. Dan and Callum did amazing fitting it. So pleased with their work.

March 3, 2021
Unprompted review
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Reply from Floor Land

Thank you so much for your review Paula. Much appreciated, and all the very best with your new home 😃

Rated 5 out of 5 stars

Very good service of providing samples…

Very good service of providing samples by floor land so can be sure of quality and colour i am getting.

February 21, 2021
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Reply from Floor Land

Hi Tahir, Thank you so much for your feed back. This is very much appreciated and if there is anything else you need in future, please don't hesitate to contact us. Thank you very much.

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