After having a dreadful experience after just making an enquiry with Floors 2 Go - very, very pushy, I was determined to find another supplier of what we wanted. I came upon Floor Choice, Matt was so... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After trawling local providers for new kitchen worktops I finally found what I really wanted at an amazing price with Floor Choice. Not only was the website brilliant but the service was outstandin... See more
Sorry but ordered told 2 working days 10 days later it arrived !! Asked for a call prior to delivery but did not receive one. Tried go contact you 2 today unable to get any response . Quite disappoint... See more
Company replied
The choice of engineered flooring on the Internet is bewildering. A floor company let me down at the last minute and I desperately needed to find a replacent. Floor choice staff Mike and Mat were real... See more
Company details
Contact info
75 New Road, WV13 2DA, Willenhall, United Kingdom
- 0333 700 1247
- sales@floorchoice.co.uk
- floorchoice.co.uk
4.6
Excellent
69 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
expensive stuff but very good
July 30, 2013
Unprompted review
wood u believe it
received as ordered on time, good quality material, will use this supplier again
July 22, 2013
Unprompted review
STILL waiting
Still waiting for my products STILL not be delivered yet hopefully sometime this
Century
July 7, 2013
Unprompted review
Reply from Floor Choice
Frances,
A few of your items were out of stock, now all parts are here we will get it sent to you next day free of charge and refund the delivery cost off your original order. Sorry that you have had to wait. Any further problems then just give us a call.
Sold very old stock (OOD) and no replies to emails.
Ordered some Rubio Monocoat. Good price and quick delivery. But the product was a very old version. Spoke to Rubio themselves who said they were surprised anyone still had stock of this as it has been revised twice and is years old.
No response from emails asking for an explanation or solution.
July 3, 2013
Unprompted review
Reply from Floor Choice
Max, We have tried calling you but have not been able to get hold of you. We have sent you an email with information from Monocoat UK. Some of the colours that we have in stock are an older version of the same product. However this does not affect the product in any way at all and the oil when unopened almost has a indefinite shelf life. If you are still unhappy with any un-opened products purchased then please return for a full refund.
Good products, good prices, poor packaging.
Happy with the price and the speed of delivery, when the two tins arrived they were both very badly dented, the packaging was ripped. not enough tape or protection.
no spills so didnt return them but it was for a client and it looks like they fell off the back of a lorry.
July 1, 2013
Unprompted review
Reply from Floor Choice
Charlie,
Thanks for the feedback, all smaller items are packed with enough protection to get the goods to the customer in a usable condition. However with tins it is the case that they might get dented in transit, should any leak out then just call us and we can send replacements. We will also try adding extra padding from now on.
2days??? I don't think so!!!!
Sorry but ordered told 2 working days 10 days later it arrived !! Asked for a call prior to delivery but did not receive one. Tried go contact you 2 today unable to get any response . Quite disappointed time had to wait as this has held house reservations up.
May 24, 2013
Unprompted review
Reply from Floor Choice
Karen, Sorry that the goods took longer than expected to arrive. As we sell such a wide range of products it is almoat impossible for all of them to in stock all of the time. We did speak on the phone and we arranged to get the goods delivered on the 24th May as it was being fitted over the following weekend.
Thank you!
Delivered what we expected, phoned to enquire a couple of times, both pre and post sales, always very helpful and friendly. Good prices too.
May 20, 2013
Unprompted review
Good company with a lot of choice
I have bought various items from Floor Choice a couple of times now and have found them to have the best prices around with a great variety of products to choose from. Delivery was very quick on both occasions and the customer services people were helpful when I rang them. Certainly on my favourites list.
May 7, 2013
Unprompted review
Great service and a really friendly team!
Have already recommended them and will be using again items were delivered on the predicted day and driver helpfully bought them in for my wife who would of struggled with that and a toddler otherwise.
Very helpful staff and great customer service!
May 7, 2013
Unprompted review
Mistaken review
I have mistakenly given you bad feedback that was meant for woodand beyond please accept my apoligies and remove the negative feedback
I have already commented on the excellent service and product that you supplied to me
regards
Scott Grady
May 2, 2013
Unprompted review
Customer service from Matt - Amazing!
I am looking a purchasing a wooden floor and Floor Choice (and Matt in particular) have been really helpful. Thank you!
April 26, 2013
Unprompted review
Floorchoice Rocked My World!
Floorchoice had so many free samples to choose from! Majoring in interior design requires me to find alot of samples. Not only was this sample free, it came so quick. Thank you!
April 24, 2013
Unprompted review
Super speedy delivery!
Placed an order for a sample piece of wood. Came the very next day! Great service, about to order the actual flooring now, here's hoping it goes just as smoothly!
April 18, 2013
Unprompted review
Wow with Wood
Great service, delayed delivery to coincide with building works and delivered on the day they said they would. Great products and competitive prices. Well done Floorchoice.
April 14, 2013
Unprompted review
Floor Choice, "boardering" on brilliant
Helpful and amenable to changes in the order delivery date.
April 5, 2013
Unprompted review
Very Good
The product is fantastic but the tins were badly dented upon arrival which isn't an issue of course provided they were not leaking - and they weren't
April 4, 2013
Unprompted review
Top quality flooring product
Very satisfied with the quality and service provided by Floor Choice. Thank you very much.
March 31, 2013
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.