Flooring Hut Reviews 

863
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely competitive prices, excellent product quality, and the remarkably smooth online ordering process. People often appreciate the knowledgeable and helpful staff who assist with precise color matching, alongside prompt, professional, and reliable delivery services that make the entire purchasing journey completely straightforward. However, some customers also noted that returns can be rather expensive and certain product lines might occasionally fall slightly short of expectations. Consumers mentioned that minor measuring mistakes or specific kerbside delivery logistics require careful personal attention, meaning buyers should feel confident handling basic preparation and storage before the fitting takes place.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and orders arriving... See more

Product

People report high satisfaction with the product and overall service quality. Reviewers frequently highlight... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive rates and significant... See more

Order

Users describe positive interactions with order, highlighting the straightforward online ordering process and... See more

Service

Clients share positive opinions on service, highlighting that nothing is too much trouble when finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant from start to finish. Very helpful and friendly. Nothing was too much trouble when trying to find a match to an existing floor. Matched perfectly. competitive pricing and brilliant delivery... See more

Company replied

Rated 5 out of 5 stars

I've used Flooring Hut before and have been impressed with their low prices and high quality. I ordered some additional parquet flooring which was delivered promptly. Due to my mistake with measuring... See more

Company replied

Rated 5 out of 5 stars

You might think it is easy to match some 1980s floor tiles but it isn't. Having found the manufacturer, I had to find an agent who would actually sell me some. After an online search, Worthing prove... See more

Company replied

Rated 5 out of 5 stars

There was an earnest effort to find the exact LVT flooring to match our existing floor although it was by then out of production. The staff member Chevas went the extra mile to check the warehouse and... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Flooring HUT - We make it EASY to buy great value, high quality flooring online! Our selection of the very best carpets, carpet underlay, vinyl tiles, luxury vinyl flooring, Karndean, Polyflor, laminate flooring and wood flooring - are all available for express delivery to your doorstep.


Contact info

4.9

Excellent

TrustScore 5 out of 5

863 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(863)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

I originally ordered the wrong product and realised after the delivery date was decided. A quick phone call to Flooring Hut and the mistake was rectified immediately and the correct product ordered. Delivery followed a mere 2 days later.

December 10, 2025
Unprompted review
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Reply from Flooring Hut

We’re so grateful for your positive review! Knowing you had an excellent experience makes our efforts worthwhile. Thank you for your trust, and we hope to see you again very soon.

Rated 5 out of 5 stars

Great communication and the product was…

Great communication and the product was spot on very competitive. Thank you

January 6, 2025
Unprompted review
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Reply from Flooring Hut

Thank you for taking the time to share this glowing review! We’re honoured by your trust and loyalty. Our team looks forward to continuing to provide you with outstanding service.

Rated 5 out of 5 stars

I really like Flooring Hut

I really like Flooring Hut. They sell great products and always keep you informed with what's going on. Polite, professional and efficient.

January 6, 2026
Unprompted review
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Reply from Flooring Hut

Thank you for your fantastic review! Our team works hard to create memorable experiences, and your kind words motivate us. We look forward to serving you again and exceeding expectations.

Rated 5 out of 5 stars

Great service with excellent products

November 22, 2025
Unprompted review
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Reply from Flooring Hut

Thank you so much for your kind words! We’re thrilled to know you had a great experience. Your support means the world to us, and we can’t wait to serve you again.

Rated 5 out of 5 stars

Polyflor Pacific Oak from Flooring Hut

Excellent product, Polyflor Pacific Oak. Efficient ordering system, acknowledgement & delivery within a few days.

November 18, 2025
Unprompted review
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Reply from Flooring Hut

Thank you so much for your excellent review. We truly appreciate your kind words and your support. It was a pleasure working with you, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

I was very impressed with the service

I was very impressed with the service, excellent value for money very easy to deal with company, also secure plan logistic are best delivery people I have come across able to track delivery in real time, driver was most helpful.

December 15, 2025
Unprompted review
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Reply from Flooring Hut

Thank you for your fantastic review! We’re really pleased to hear that you had such a positive experience with us. Your feedback means a great deal to our team and encourages us to continue providing the high standards our customers expect. We truly appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Outstanding customer service

This company answered the phone, knew about their products and had the best price for the type of flooring I wanted. They also massively helped me out when I needed a small amount of the same flooring at very short notice, took my order quickly and arranged for me to collect from a local distribution centre. At a time when customer service is a dying art and things that are supposed to be easy never are The Flooring Hut stands out as the exception. Thank you!

December 11, 2025
Unprompted review
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Reply from Flooring Hut

We’re thrilled to hear you had a great experience—thank you for taking the time to leave us a 5-star review! Your feedback means a lot to our team, and we can’t wait to welcome you back.

Rated 5 out of 5 stars

Well done Flooring Hut

From sample ordering through to placing the order and receipt of the flooring, everything was very straightforward. I had alerted the sales team to the fact that my home has restricted access and a more suitable delivery vehicle was arranged. Well done Flooring Hut.

November 13, 2025
Unprompted review
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Reply from Flooring Hut

hank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience. We look forward to serving you again soon!

Rated 5 out of 5 stars

Prompt and efficient

Flooring Hut provided the floor I wanted in both a timely manner and at a very competitive price. Their correspondence was good and I was informed about lead times and delivery details all the way. Professional and reliable company.

November 21, 2025
Unprompted review
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Reply from Flooring Hut

We sincerely appreciate your 5-star rating. Providing excellent service is our top priority, and we’re glad to know we met your expectations. Thank you for choosing us.

Rated 5 out of 5 stars

Jack was great

Jack was great, very accommodating

November 3, 2025
Unprompted review
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Reply from Flooring Hut

Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. It means a lot to our team, and we’re thrilled to know we met your expectations. We look forward to serving you again soon!

Rated 5 out of 5 stars

All as expected++++++++++++

Good product, good samples, easy ordering and tracked delivery.

November 1, 2025
Unprompted review
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Reply from Flooring Hut

Thank you for your fantastic review! Our team works hard to create memorable experiences, and your kind words motivate us. We look forward to serving you again and exceeding expectations.

Rated 5 out of 5 stars

There is a saying in life which is " you only get one chance of a first impression "

There is a saying in life which is " you only get one chance of a first impression "
I had a considerable amount of specialist flooring to install which had to be provided from a dedicated preferred supplier so thought I would give Flooring Hut a try to see if they could support both the product, associated materials and the delivery, All of which they did professionally and efficiently and on the back of my first impression I have used these several times this year and will only use these going forward for all of my flooring requests.

Keep up the good work and thanks again for all our support in 2025

November 21, 2025
Unprompted review
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Reply from Flooring Hut

Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience with us. Your support means a lot to our team, and we’re always here if you need anything in the future.

Rated 5 out of 5 stars

Karndean flooring

We purchased some Karndean flooring to match our existing flooring.
The flooring was competitively priced.
Delivered as mentioned on the order.

We would use again.
Great service

October 23, 2025
Unprompted review
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Reply from Flooring Hut

We truly appreciate your wonderful feedback and the 5-star rating! It’s great to know we were able to meet your expectations. Thanks for choosing us — we look forward to serving you again soon.

Rated 5 out of 5 stars

exceptional company.

Very easy to order my samples and quick delivery. I ordered my flooring based on samples and given a date for delivery of order. Very prompt and polite delivery. Flooring very easy to lay (I had used it before).

October 27, 2025
Unprompted review
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Reply from Flooring Hut

We’re so grateful for your positive review! Knowing you had an excellent experience makes our efforts worthwhile. Thank you for your trust, and we hope to see you again very soon.

Rated 5 out of 5 stars

Easy ordering fast free delivery to as…

Easy ordering fast free delivery to as close to the door as possible not just kerbside.great product at a price significantly cheaper than lots of others . Highly recommended

November 6, 2025
Unprompted review
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Reply from Flooring Hut

Thank you so much for the wonderful 5-star review! We’re thrilled to hear you had a great experience with us. Your support means a lot, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service, we needed a small amount of a very specific vinyl flooring to patch. ordering was easy delivery was on time.

October 31, 2025
Unprompted review
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Reply from Flooring Hut

We greatly appreciate your fantastic review! Thank you for trusting us with your needs. We’re always here to provide you with excellent service and look forward to your next visit.

Rated 5 out of 5 stars

Very satisfied

Very satisfied - with carpet, delivery and communications

October 17, 2025
Unprompted review
Flooring Hut logo

Reply from Flooring Hut

Thank you so much! We truly appreciate your kind words and support.

Rated 5 out of 5 stars

There was an earnest effort to find the…

There was an earnest effort to find the exact LVT flooring to match our existing floor although it was by then out of production. The staff member Chevas went the extra mile to check the warehouse and found some packs that were left behind. Five Stars!!!

October 13, 2025
Unprompted review
Flooring Hut logo

Reply from Flooring Hut

It means a lot to us that you took the time to leave a review. Thank you!

Rated 5 out of 5 stars

Great value, choice and service.

Experience made me realise that a LOT of money can be saved by using Flooring Hut. Many carpet retailers make it difficult to compare prices by having their own "name" for a colour/style of a carpet brand such as UK manufactured brand Cormar so that you cannot easily compare prices. They also fail to identify the quality of a particular range when there is more than one - and unkowingly you will nearly always have been supplied with the bottom of the range! Anyway, I did my own research and was able to find what Cormar carpet colour/style/quality I actually had and wanted to match by sending a sample to Cormar Customer Services. Bottom line is this enabled me to compare Flooring Hut prices to what was being charged by other major retailers for the same item. It also enabled me to arrange my own carpet fitter which again proved MUCH cheaper compared to what the major retailers would have charged. I estimate I saved about 40% overall by using Flooring Hut - a lot of money if you are progressively re-carpeting a whole property. OK, you have to take responsibilty for measuring up etc and you do need to take care. Again, delivery is "kerbside" so you need to organise storage in your property until fitting. However, the delivery driver was extremey helpful and polite and carried the carpets into the house.
I would not recommend ordering from Flooring Hut unless you can be confident in basic measuring etc and be able to cope with basic handling of a delivery - unless you have someone who can do this for you. Otherwise, take care when ordering and you may well save yourslf hundreds of pounds.

October 17, 2025
Unprompted review
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Reply from Flooring Hut

Your wonderful review brightened our day! We appreciate your support and trust in our business. It’s customers like you who keep us going. We look forward to serving you again soon.

Rated 5 out of 5 stars

Good price and quality chrome trim

Good price and quality chrome trim. Delivery quick too.

November 7, 2025
Unprompted review
Flooring Hut logo

Reply from Flooring Hut

Thank you for your glowing feedback! It’s our pleasure to serve you. If you know anyone who’d enjoy our services, we’d love your recommendation. We hope to see you again soon!

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