The sale staff were great but unfortunately the fitting team let them down there have not put any carpet grips down and have got glue all over the tresshold strip and it is lifting at one end When... See more
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10/10 service. John helped us pick the perfect carpet, taking the time to explain which carpet would best suit our needs and had a lot of patience during the process. Great salesman!
Two visits to Crossgates Floorstore outlet. First to scope a (new to me) product category, learn a little and suss out prices. John listened and steered, non salesy and gave space to look around and q... See more
Company replied
A couple of very fussy and logistically challenged Manx people left having had a two very positive experiences thanks to your guys Matt and John. Another gent also assisted but we didn’t catch his n... See more
Company replied
Company details
Written by the company
Looking for amazing flooring at unbeatable prices? Look no further than the Floorstore Outlet on Station Road which is about 4.00 mile drive from the city centre near Cross Gates Station! Our huge 13,000-square-foot showroom is packed with a fantastic range of carpets, laminates, vinyls and wood flooring, all at prices you won’t believe. The best part we even have discontinued lines of the best brands in the market such as Quick-Step, Karndean, Amtico and many more. Our knowledgeable staff are on hand to offer expert advice and help you find the perfect flooring for your home or business. And with our huge range of stock, we’re sure to have something that’s just right for you. So why wait? Come and visit us today and see for yourself!
We've Got You Covered
Written by the company
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contact info
Station Road, Cross Gates, LS15 8BZ, Leeds, West Yorkshire, United Kingdom
- 01138314652
Get FREE underlay on any flooring order
4.7
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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John was superb
John was superb, was genuinely interested in what we wanted, ensuring we got the right product in the right colour and he was very knowledgeable.
March 25, 2026
Reply from Floorstore - Cross Gates
Hi Jacqui,
Thank you for your wonderful review.
We’re delighted to hear John provided such a great experience and took the time to understand exactly what you were looking for.
It’s fantastic to know his knowledge helped you find the right product and colour. We really appreciate your support and hope to see you again soon!
Great quality, prices and staff
Matt was great to deal with, quick and easy great deal on quality vinyl flooring. Will be returning for carpets soon. Cheers guys.
March 31, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Ryan,
Thank you for your fantastic review.
We’re so pleased to hear Matt was great to deal with and that everything was quick and easy.
It’s great to know you’re happy with the quality vinyl flooring and the deal you received. We look forward to welcoming you back for your carpets soon — thank you for your support!
Matt and the team were knowledgeable…
Matt and the team were knowledgeable and personable and went above and beyond to deliver. Thank you so.much guys. Keep.it up.
March 29, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Jaspal,
Thank you so much for your fantastic review.
We’re delighted to hear Matt and the team were knowledgeable, personable, and went above and beyond for you.
Your kind words mean a lot — thank you for your support, and we hope to see you again soon!
Kitchen flooring
Came in to the store, John was amazing helped us with his knowledge with colours and materials, got the perfect floor really happy, would definitely recommend
March 29, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Chris,
Thank you for your fantastic review.
We’re delighted to hear John was amazing and able to help you choose the perfect flooring with his knowledge of colours and materials.
It’s great to know you’re really happy with your choice — thank you for the recommendation, we truly appreciate your support!
John is very good and he offer me great…
John is very good and he offer me great prices.
March 28, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Jackie,
Thank you for your great review.
We’re so pleased to hear John looked after you and offered you great prices.
We really appreciate your support and hope to see you again soon!
Reply from Floorstore - Cross Gates
Hi Tina,
Thank you for your great review.
We’re so pleased you were happy with our prices and that John provided great service.
We really appreciate your support and hope to see you again soon!
Excellent advice & service from John
Excellent advice & service from John
March 26, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you for your great feedback! We're delighted to hear you received excellent advice and service from John, we’ll be sure to pass this on to him.
We really appreciate your support and hope to help you again with your next project!
Had incredible service today from John…
Had incredible service today from John at Floorstore! He was able to get me booked in really quickly and find me the perfect flooring. Thank you John again!
March 25, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Leo,
Thank you for your fantastic review.
We’re delighted to hear you had incredible service from John and that he was able to get everything sorted quickly while helping you find the perfect flooring.
John will be so pleased to hear your kind words — thank you again for your support!
John was great and very friendly
John was great and very friendly. Carpets are quality and good prices. Definitely will be back to buy another bedroom carpet.
March 25, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Chris,
Thank you for your lovely review.
We’re so pleased to hear John was friendly and that you’re happy with the quality and prices of our carpets.
It’s great to know you’ll be back for another bedroom — we look forward to helping you again soon!
Great price for quality
Great price for quality, john was a brilliant salesman best around
March 25, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Jill,
Thank you for your fantastic review.
We’re so pleased you were happy with the quality and price. John will be delighted to hear you think he’s the best around!
We really appreciate your support and hope to see you again soon!
Hi just had a very good experience…
Hi just had a very good experience choosing our carpet matt was very helpful and polite very helpful will be using this company again
March 24, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Stephen,
Thank you for your lovely review.
We’re so pleased to hear you had a very good experience choosing your carpet. Matt will be delighted to know you found him helpful and polite.
We truly appreciate your support and look forward to helping you again in the future!
Matt was a great help in finding me the…
Matt was a great help in finding me the perfect carpet and price.
March 24, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Claire,
Thank you for your lovely review.
We’re so pleased to hear Matt was able to help you find the perfect carpet at the right price.
We really appreciate your support and hope to see you again soon!
Fantastic service with Matt helped with…
Fantastic service with Matt helped with ideas and samples of products great service
March 23, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you so much for your kind words! We’re really pleased to hear you had a great experience with Matt. He’ll be delighted to know his advice and product suggestions made a difference.
If you need any further help or have more ideas in mind, we’re always here to help. Thanks again for choosing Floorstore!
Reply from Floorstore - Cross Gates
Hi Charlotte,
Thank you for your kind feedback! We're so pleased to hear you found our team flexible, helpful, and providing great customer service.
It’s also fantastic to know you’re happy with the quality of your flooring. We really appreciate your support and hope to see you again soon!
Great service from start to finish
Great service from start to finish. Very good selection of carpets in the showroom and brilliant service from John
March 22, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi David,
Thank you for your great review! We're delighted to hear you received excellent service from start to finish and enjoyed the wide selection of carpets in our showroom.
John will be really pleased to hear your kind words. We appreciate your feedback and hope to see you again soon!
John was amazing very helpful really…
John was amazing very helpful really happy
March 22, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Janine,
Thank you for your kind words! We're so pleased to hear that John was amazing and very helpful.
It’s great to know you’re really happy with your experience. We appreciate your feedback and hope to see you again soon!
Matt was brilliant and very…
Matt was brilliant and very knowledgeable and helped us find exactly what we needed !! Cant recommend enough !!
March 22, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Nick,
Thank you for your fantastic feedback!
We're delighted to hear that Matt was brilliant and so knowledgeable, helping you find exactly what you needed. We really appreciate your recommendation and hope to see you again soon!
Matt has really helped us make a speedy…
Matt has really helped us make a speedy decision on the flooring choice and understood our vision 100%! Thanks so much :)
March 22, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Lizzy,
Thank you for your lovely review! We're so glad to hear that Matt was able to help you make a quick decision and fully understand your vision—that’s exactly the service we aim to provide.
We’ll be sure to pass on your kind words to him. Thanks again, and we hope you enjoy your new flooring!
John was fantastic
John was fantastic, super informative & helpful , would highly recommend - very reasonably priced shop also
March 22, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Emily,
Thank you for your great review! We're so pleased to hear that John was fantastic, informative, and helpful during your visit. It’s also great to know you found our pricing reasonable.
We really appreciate your recommendation and hope to see you again soon!
John served us
John served us , he was polite and very helpful. Best flooring and prices in crossgate
March 20, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Aimee-rose,
Thank you for your lovely feedback! We're so pleased to hear that John was polite and helpful during your visit.
It's great to know you’re happy with both our flooring and prices in Crossgates. We really appreciate your support and hope to see you again soon!
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