Great deal on a carpet and excellent service and guidance from John, spent the time to go through all options working to my budget! Highly recommended! Thanks
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really enjoyed my visit to see jonn today .Ian a very loyal customer to floorstore. Floorstore have delivered on all my flooring. Needs
Company replied
Great experience and expert advice from John. Shaun also arranged fitting for us which was fab. Would definitely recommend and definitely use again.
Company replied
Two visits to Crossgates Floorstore outlet. First to scope a (new to me) product category, learn a little and suss out prices. John listened and steered, non salesy and gave space to look around and q... See more
Company replied
Company details
Written by the company
Looking for amazing flooring at unbeatable prices? Look no further than the Floorstore Outlet on Station Road which is about 4.00 mile drive from the city centre near Cross Gates Station! Our huge 13,000-square-foot showroom is packed with a fantastic range of carpets, laminates, vinyls and wood flooring, all at prices you won’t believe. The best part we even have discontinued lines of the best brands in the market such as Quick-Step, Karndean, Amtico and many more. Our knowledgeable staff are on hand to offer expert advice and help you find the perfect flooring for your home or business. And with our huge range of stock, we’re sure to have something that’s just right for you. So why wait? Come and visit us today and see for yourself!
We've Got You Covered
Written by the company
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contact info
Station Road, Cross Gates, LS15 8BZ, Leeds, West Yorkshire, United Kingdom
- 01138314652
Get FREE underlay on any flooring order
4.7
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had nearly a full house now fitted with…
Had nearly a full house now fitted with carpets at Floorstore & can highly recommend. John looked after us & we had great customer service.
April 8, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Joanne,
Thank you so much for your fantastic review.
We’re delighted to hear you’ve had nearly your whole house fitted with us — that really means a lot!
John will be so pleased to know you received great customer service. Thank you for the recommendation — we truly appreciate your support!
Very welcoming when I entered the…
Very welcoming when I entered the store. I was asked if I needed help, which I did. John helped with measurements and showing me different options to suit my needs . I chose I lovely carpet. Cannot wait for it to be fitted .
April 8, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Tracy,
Thank you for your lovely review.
We’re so pleased to hear you felt welcomed when you entered the store and that John was able to help with measurements and show you the best options.
It’s great to know you’ve chosen a carpet you love — we hope you’re just as happy once it’s fitted! We really appreciate your support.
Outstanding service, expert advice, and excellent value
My experience with John and Sean at Floorstore Cross Gates has been exceptional. Their pricing was very competitive, and their product knowledge was genuinely impressive. The advice they gave me was up to date, professional, and tailored specifically to the type of rooms, the environment, and the practical use of each flooring area.
Communication was excellent throughout — they kept me informed at every stage by SMS and email, which made the whole process smooth and stress‑free.
Floorstore only works with a selected group of fitters, and the fitter chosen for my installation was a consummate professional. The entire process, from quoting based on the measurements I provided to the final fitting, went smoothly.
Highly recommended for anyone looking for honest, reliable, and expert service.
October 15, 2025
Reply from Floorstore - Cross Gates
Outstanding service, expert advice, and excellent value
My experience with John and Sean at Floorstore Cross Gates has been exceptional.
Their pricing was very competitive, and their product knowledge was genuinely impressive. The advice they gave me was up to date, professional, and tailored specifically to the type of rooms, the environment, and the practical use of each flooring area.
Communication was excellent throughout — they kept me informed at every stage by SMS and email, which made the whole process smooth and stress‑free.
Floorstore only works with a selected group of fitters, and the fitter chosen for my installation was a consummate professional. The entire process, from quoting based on the measurements I provided to the final fitting, went smoothly.
Highly recommended for anyone looking for honest, reliable, and expert service.
As always the staff were very Floorstorehelpful…
As always the staff were very helpful and friendly. John helped us through the the process of purchasing wood flooring. He made us feel comfortable and came across as very professional.
April 8, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Fred,
Thank you for your lovely review.
We’re so pleased to hear our team were helpful and friendly as always.
John will be delighted to know he made you feel comfortable and guided you through the process in a professional way.
We really appreciate your continued support and hope to see you again soon!
Terrible Experience Where do we start
Where do we start. Nothing but problems from the beginning. Time lines and dates to dd work never met. Time after time let us down with promises which they never met.Our flooring was due to be done on the 15/12. After weeks of messing us about it was finally fit end of January. They sent someone round to assess how much flooring we needed and couldn’t even get that right.The staff in the showroom were arrogant. We paid a lot of money up front for not only flooring but carpets that never turned up on time. Given dates for fitting then being told they never said that. I would never recommend this company to anyone and certainly wouldn’t deal with them again.
December 15, 2025
Reply from Floorstore - Cross Gates
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
The delays you experienced were due to supplier issues, which unfortunately were outside of our control. This time of year is particularly busy, and on occasion suppliers do not meet expected delivery times, which can impact scheduled installations.
We understand how frustrating this can be and apologise for the inconvenience caused.
In regard to the materials, we do not have any notes or records showing concerns raised at the time about quantities, but we would always encourage customers to raise any issues as early as possible so they can be reviewed.
We’re sorry again that your experience did not meet expectations.
DO NOT USE
We had used the company before for carpets so we didn’t think there would be an issue for laying hard flooring. Well that was a mistake! When purchasing we weee quoted a price for a contractor to lay the floor. We were told it would take two days with two people so needed to be that price. I refused and they dropped the price by £80 (that should have rung alarm bells). Our kitchen fitters had removed the current flooring including the boarding (as it was glued down) so I went to the store and said we were happy to pay for new boarding to be put down as there are points the floor boards are uneven. They said the fitter would decide that on the day. When he arrived he stated he would get this done on his own in one day. He said there was no need for boarding (even after I pointed the problem out). He worked all day and was extremely rude even when offered a drink. I was out when he left but sent me constant texts wanting payment even though I stated I wasn’t home and needed to see the floor. After a few days the flooring began to rise so I contacted the fitter and store. Both useless. I said I wanted him back to sort it. After 10 days he returned and said the store will not pay to be refitted with boards so all I can do is nail it down! I have two hills in my kitchen where the boards are raising. All the store say is that he is a contractor and not a member of the company! DO NOT USE!
So I responded to them via email (as suggested) with all the information required but after 10 days still not heard anything
September 5, 2025
Reply from Floorstore - Cross Gates
Hi Emma,
We’re sorry to hear about your experience and the concerns you’ve raised.
Unfortunately, we are currently unable to locate your order or any record relating to this issue. Could you please contact us at crossgates@floorstoregroup.co.uk with your details so we can look into this further and assist you directly.
The floor store staff where extremely…
The floor store staff where extremely helpful and they kept us updated about our order.
March 26, 2026
Reply from Floorstore - Cross Gates
Hi Denise,
Thank you for your lovely review.
We’re so pleased to hear our team were extremely helpful and kept you well informed throughout your order.
We really appreciate your support and hope to see you again soon!
Excellent floor fitting by Jonathan and…
Excellent floor fitting by Jonathan and colleague. John at floorstore was able to sort an issue out within minutes of heading into store. Exceptional customer service. Thank you
April 7, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi David,
Thank you so much for your fantastic review.
We’re delighted to hear you were pleased with the floor fitting by Jonathan and his colleague, and that John was able to resolve your issue so quickly in store.
Exceptional customer service is exactly what we aim for — thank you for your kind words and support!
great experience
Matt was really helpful with sorting us out with new kitchen flooring
April 7, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Jess,
Thank you for your lovely review.
We’re so pleased to hear Matt was really helpful in getting your new kitchen flooring sorted.
We really appreciate your support and hope to see you again soon!
5 star service from Matt at Floorstore…
5 star service from Matt at Floorstore Crossgates. Very friendly and helpful.
April 6, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Edward,
Thank you for your fantastic review.
We’re so pleased to hear you received 5-star service from Matt at our Crossgates store.
He’ll be delighted to know you found him friendly and helpful. We really appreciate your support and hope to see you again soon!
Just completed the purchase of my…
Just completed the purchase of my flooring for my study, Matt was very helpful in making my choice, with good advice on products and suitability, highly recommended.
April 6, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi David,
Thank you for your fantastic review.
We’re delighted to hear Matt was able to help you choose the right flooring for your study and provide helpful advice on the best options.
Thank you for the recommendation — we truly appreciate your support and hope to see you again soon!
Very easy to shop
Very easy to approach, Matt was very friendly and polite and extremely helpful to our needs and sorted out the requirements with added help and advice
April 4, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Richard,
Thank you for your lovely review.
We’re so pleased to hear Matt was friendly, polite, and extremely helpful in sorting everything out for you.
It’s great to know you felt comfortable and well advised throughout — we truly appreciate your support and hope to see you again soon!
Very quick service and explained…
Very quick service and explained thoroughly by John and Matt 👍🏻
April 4, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Tommy,
Thank you for your great review.
We’re so pleased to hear you received quick service and that John and Matt explained everything thoroughly.
We really appreciate your support and hope to see you again soon!
Great shop with lots of choice on…
Great shop with lots of choice on flooring for our house. John was very helpful and knowledgeable on all the different options available to us. Would recommend
April 3, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Aaron,
Thank you for your lovely review.
We’re so pleased you enjoyed the wide choice of flooring for your home.
John will be delighted to hear you found him helpful and knowledgeable. Thank you for the recommendation — we truly appreciate your support!
Matt was fantastic with his advice…
Matt was fantastic with his advice regarding wood flooring and underlay. Would highly recommend this company as very helpful and also got a great deal.
April 3, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi David,
Thank you for your fantastic review.
We’re so pleased to hear Matt was able to provide great advice on your wood flooring and underlay.
It’s great to know you found us helpful and got a great deal too. Thank you for the recommendation — we truly appreciate your support!
Positive experience
Excellent salesman
Brilliant selection of carpets
Really good customer service
Both fitters and the person who measured were excellent
A totally positive experience from beginning to end
Would recommend
February 17, 2026
Reply from Floorstore - Cross Gates
Hi Elizabeth,
Thank you so much for your fantastic review.
We’re delighted to hear you had such a positive experience from start to finish.
It’s great to know you were happy with the service in store, the selection of carpets, and that both the measuring and fitting teams did an excellent job.
Thank you for the recommendation — we truly appreciate your support!
Excellent choices of various flooring…
Excellent choices of various flooring at a very competitive prices. Very friendly and helpful staff.
April 1, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi,
Thank you for your lovely review.
We’re so pleased you were happy with our wide range of flooring and competitive prices.
It’s great to hear you found our team friendly and helpful. We really appreciate your support and hope to see you again soon!
John was superb
John was superb, was genuinely interested in what we wanted, ensuring we got the right product in the right colour and he was very knowledgeable.
March 25, 2026
Reply from Floorstore - Cross Gates
Hi Jacqui,
Thank you for your wonderful review.
We’re delighted to hear John provided such a great experience and took the time to understand exactly what you were looking for.
It’s fantastic to know his knowledge helped you find the right product and colour. We really appreciate your support and hope to see you again soon!
Great quality, prices and staff
Matt was great to deal with, quick and easy great deal on quality vinyl flooring. Will be returning for carpets soon. Cheers guys.
March 31, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Ryan,
Thank you for your fantastic review.
We’re so pleased to hear Matt was great to deal with and that everything was quick and easy.
It’s great to know you’re happy with the quality vinyl flooring and the deal you received. We look forward to welcoming you back for your carpets soon — thank you for your support!
Matt and the team were knowledgeable…
Matt and the team were knowledgeable and personable and went above and beyond to deliver. Thank you so.much guys. Keep.it up.
March 29, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Jaspal,
Thank you so much for your fantastic review.
We’re delighted to hear Matt and the team were knowledgeable, personable, and went above and beyond for you.
Your kind words mean a lot — thank you for your support, and we hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.