Great deal on a carpet and excellent service and guidance from John, spent the time to go through all options working to my budget! Highly recommended! Thanks
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See what reviewers are saying
Really enjoyed my visit to see jonn today .Ian a very loyal customer to floorstore. Floorstore have delivered on all my flooring. Needs
Company replied
Great experience and expert advice from John. Shaun also arranged fitting for us which was fab. Would definitely recommend and definitely use again.
Company replied
Two visits to Crossgates Floorstore outlet. First to scope a (new to me) product category, learn a little and suss out prices. John listened and steered, non salesy and gave space to look around and q... See more
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Company details
Written by the company
Looking for amazing flooring at unbeatable prices? Look no further than the Floorstore Outlet on Station Road which is about 4.00 mile drive from the city centre near Cross Gates Station! Our huge 13,000-square-foot showroom is packed with a fantastic range of carpets, laminates, vinyls and wood flooring, all at prices you won’t believe. The best part we even have discontinued lines of the best brands in the market such as Quick-Step, Karndean, Amtico and many more. Our knowledgeable staff are on hand to offer expert advice and help you find the perfect flooring for your home or business. And with our huge range of stock, we’re sure to have something that’s just right for you. So why wait? Come and visit us today and see for yourself!
We've Got You Covered
Written by the company
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contact info
Station Road, Cross Gates, LS15 8BZ, Leeds, West Yorkshire, United Kingdom
- 01138314652
Get FREE underlay on any flooring order
4.7
Excellent
141 reviews
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This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Great store
Great store, served by Matt, let me take home a few samples to see which I liked best
May 7, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Carol,
Thank you for your great review! We’re so pleased to hear Matt looked after you and that taking a few samples home helped you find the perfect choice.
We really appreciate your feedback and hope to see you again soon!
We went to Floorstore in Cross Gates to…get new floors for our kitchen and dining room.
We went to Floorstore in Cross Gates to look for new flooring for our Kitchen and dining room. The customer service was fantastic. John helped us and walked us through all our options. He was very kind, funny, honest and went the extra mile to help us make a good decision. He is a very competent salesman and we trust his judgement. We couldn't have been treated better. Thank you John and may God Bless you!
May 1, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi,
Thank you for your wonderful review! We’re delighted to hear you had such a fantastic experience at our Cross Gates store.
It’s great to know John took the time to guide you through all your options and made the process enjoyable and easy. We’ll be sure to pass on your kind words—he’ll really appreciate them.
We’re so pleased you felt well looked after and we hope you enjoy your new flooring in your kitchen and dining room!
Excellent service in store and from…
Excellent service in store and from floor fitter. Great quality carpet and underlay. Very happy customers.
April 18, 2026
Reply from Floorstore - Cross Gates
Hi,
Thank you for your fantastic review! We’re so pleased to hear you received excellent service both in-store and from our fitter.
It’s great to know you’re happy with the quality of your carpet and underlay. We really appreciate your feedback and are glad you’re happy customers!
Matt was a superstar
Matt was a superstar, extremely patient and helpful whilst we considered multiple selections - would highly recommend a visit
May 2, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi David,
Thank you for your fantastic review! We’re so pleased to hear Matt was such a great help and took the time to support you while you explored your options.
It’s great to know his patience and service made a difference. We really appreciate your recommendation and hope to see you again soon!
Great experience with Matt great prices…
Great experience with Matt great prices will return
April 24, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Daniel,
Thank you for your great review! We’re so pleased to hear you had a great experience with Matt and were happy with the prices.
We really appreciate your support and look forward to seeing you again!
Matt was very helpful offering good…
Matt was very helpful offering good advice whilst choosing my carpet.
By chance the carpet fitter was instore during my visit. This was a bonus that I was able to arrange a more convenient time.
Store was immaculate and well presented. Lots of room and space to walk around.
April 24, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi,
Thank you for your lovely review! We’re so pleased to hear Matt was able to help with good advice while you were choosing your carpet.
It’s great that you were able to meet the fitter in-store and arrange a convenient time—that’s always a bonus! We’re also glad you enjoyed the showroom and found it easy to browse.
We really appreciate your feedback and hope to see you again soon!
Pleasure to deal with these gentlemen.
Pleasure to deal with these gentlemen.
Great service and advise from professional staff …
April 12, 2026
Reply from Floorstore - Cross Gates
Hi Leigh,
Thank you for your kind review! We’re so pleased to hear you found our team a pleasure to deal with and appreciated the service and advice from our staff.
We really value your feedback and are always here if you need anything in the future!
Good customer service from John.
Good customer service from John.. good advice in plain English!
April 19, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Simon,
Thank you for your great review! We’re so pleased to hear John provided helpful advice in a clear and straightforward way.
We really appreciate your feedback and hope to see you again soon!
Excellent service and store
A fantastic experience in-store today with John. Extremely knowledgeable and provided on the face of it the precise solution I was looking for. Went with a higher grade of laminate than I had originally planned but never felt any pressure to make a decision over any product in particular. Can't wait for it all to be put in place. A great store - go and take a look!
April 18, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Thomas,
Thank you for your fantastic review! We’re so pleased to hear you had a great in-store experience with John and that he was able to help you find exactly what you were looking for.
It’s great to know you felt comfortable and supported without any pressure while making your decision. We’re sure your new laminate will look amazing once installed!
We really appreciate your recommendation and look forward to welcoming you back in the future!
Manny was a great help and got me…
Manny was a great help and got me exactly what I wanted :)
April 17, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi,
Thank you for your lovely review! We’re so pleased to hear Manny was able to help you find exactly what you were looking for. We’ll be sure to pass on your kind feedback.
If you need anything else in the future, we’re always here to help!
Good experience
Great staff and selection of carpet . Bought and fitted when required
April 15, 2026
Reply from Floorstore - Cross Gates
Hi Christine,
Thank you for your great review! We’re pleased to hear you had a good experience and were happy with both our team and carpet selection. It’s great to know everything was arranged and fitted when you needed it.
We appreciate your feedback and hope to see you again in the future!
Lovley big show room but for me I…
Lovley big show room but for me I needed a new carpet I'd looked at other shops but nobody had in what I really wanted . Staff ok . Price wise I choose a top quality carpet but must admit it didn't feel expensive. Top quality underlay too.
May 7, 2025
Reply from Floorstore - Cross Gates
Hi Josie,
Thank you for your review! We’re pleased to hear you liked our showroom and were able to find the carpet you were looking for after trying other shops.
It’s great to know you’re happy with the quality of underlay, and that you felt it offered good value.
We appreciate your feedback and hope to see you again in the future!
Good selection
Good selection, really nice change that sales staff are there to be helpful, but didn’t pounce on you like some other places. When we did need assistance the sales guy was knowledgeable and helpful. Good quality makes & prices too.
December 12, 2025
Reply from Floorstore - Cross Gates
Hi Lynda,
Thank you for your great review! We’re really pleased to hear you enjoyed browsing at your own pace and found our team helpful when needed. Providing a relaxed, no-pressure experience is important to us, so it’s great to know that stood out.
We’re also glad you were happy with the quality and pricing. We appreciate your feedback and hope to see you again soon!
Only problem I had was that the date…
Only problem I had was that the date for fitting my carpets floor store asked at the last minute if they could change the date due to someone calling In sick.
But by this time I had put some things outside on my patio which were heavy and I said unfortunately I can’t Get all the stuff back In now as I am a pensioner. So they found someone else and then all good. Not sure of date but spring time 2025
April 15, 2025
Reply from Floorstore - Cross Gates
Hi Margaret,
Thank you for your review and for sharing your experience. We’re sorry for the last-minute request to change your fitting date and understand how inconvenient that must have been.
We’re really pleased to hear the team was able to arrange an alternative and get everything back on track for you. Your feedback is appreciated and helps us improve our service. If there’s anything you need in the future, we’re always here to help!
Reply from Floorstore - Cross Gates
Hi Derek,
Thank you for your kind review! We’re so pleased to hear you found our team helpful and knowledgeable. We’ll be sure to pass on your feedback—if you need anything else, we’re always here to help!
Highly accommodating
A couple of very fussy and logistically challenged Manx people left having had a two very positive experiences thanks to your guys Matt and John. Another gent also assisted but we didn’t catch his name.
Very friendly and knowledgeable staff who were more than happy to make enquiries outside of the norm.
Thank you all!
April 13, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi,
Thank you so much for such a thoughtful review—it really made us smile! We’re delighted that you had such a positive experience with us, and we’ll be sure to pass your kind words on to Matt, John, and the rest of the team.
It’s great to hear that their friendliness and willingness to go the extra mile made a difference.
We truly appreciate you taking the time to share this, and we hope to see you again in the future!
Matt was very helpful and knowledgeable…
Matt was very helpful and knowledgeable even looked up the measurements of our rooms to make sure we had the right measurements.
April 12, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Julie,
Thank you for your lovely review.
We’re so pleased to hear Matt was helpful and knowledgeable, and that he took the time to double check your measurements to make sure everything was right.
We really appreciate your support and hope to see you again soon!
Excellent store
Excellent store, found exactly what we needed. Huge thanks to John.
April 11, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Irene,
Thank you for your lovely review.
We’re so pleased you found exactly what you needed. John will be delighted to hear your kind words!
We really appreciate your support and hope to see you again soon!
Originally bought flooring for half of…
Originally bought flooring for half of our living room and carpet for the other half. Happy with both flooring and carpet and the fitters were great, we liked the floor that much we decided to carry it on through the kitchen and hallway. The floor looks lovely however 90% of the beading in the hallway has come off leaving sharp pin like nails stuck out. All in all we spent over 2k which I know isn’t a lot to most people but it is to us. Since having the kitchen done I did need one more piece of the flooring which I did go back to the shop to see if they’d let me buy just the one piece as they have them out of the boxes on display to be told no and to pay for a full box which I found disappointing given we’d spent so much money there.
October 4, 2025
Reply from Floorstore - Cross Gates
Hi Vicky,
Thank you for your detailed review.
We’re really pleased to hear you were happy with both your flooring and carpet initially, and that you chose to continue the flooring through more of your home — that means a lot to us.
We’re sorry to hear about the issue with the beading in the hallway, as this is not the standard we aim for. We would always recommend getting in touch with the store so this can be looked into and resolved.
In regards to the additional piece, our flooring is supplied in full boxes from manufacturers, which is why individual pieces aren’t available for sale. We understand this can be frustrating and appreciate your feedback.
Thank you again for your comments — we truly value your support.
We came down and was greeted by John he…
We came down and was greeted by John he was very friendly and so helpful and we were in and out very happy with our purchase. 100% recommend. Cheap prices.
April 9, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Hi Louise,
Thank you for your fantastic review.
We’re so pleased to hear John was friendly and helpful, and that you had such a quick and smooth experience.
It’s great to know you’re happy with your purchase and our prices. Thank you for the recommendation — we truly appreciate your support!
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