Great company to deal with, good advice on the best carpets irrespective of the budget. Good range of styles and colours. Previously purchased laminate flooring which is still looking great after 4 ye... See more
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The new flooring was fitted almost 9 months ago; we've had no problems with it at all and still looks as good today as 9 months ago. Everything went well with the whole process from looking at produ... See more
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We had a new landing carpet, as well as stair runner including stair rods supplied and installed by Floorstore, and they were fantastic throughout. They were very friendly and helpful as we looked for... See more
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We recently bought some hard flooring from Floorstore in Harrogate . Great experience from start to finish Service in store from Wendy was great- knowledgeable, friendly and able to meet our short... See more
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Company details
Written by the company
Floorstore Harrogate, 3,000 square foot showroom is beautifully designed to offer a fantastic range of Carpets, Laminates, Vinyls & Wood Flooring. At Floorstore, we pride ourselves on offering the highest quality products at the best prices, fitting and delivering throughout the UK on a daily basis to both domestic & commercial customers. Our sales team share over 150 years of collective knowledge in the flooring sector, enabling us to answer any queries that you may have in finding the perfect flooring for your space.
We've Got You Covered
Written by the company
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contact info
87 – 89 Leeds Road, HG2 8BE, Harrogate, North Yorkshire, United Kingdom
- 01423276185
Get FREE underlay on any flooring order
4.5
Excellent
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Very helpful in store staff
Very helpful in store staff, we were allowed to take away some samples to see which colours matched best.
They then came to measure up on time and the fitters did a great job, they even vacuumed up after themselves.
February 9, 2026
Reply from Floorstore - Harrogate
Thank you so much for your wonderful review.
We’re delighted to hear our in-store team were helpful and that taking samples home made choosing the right colour easier for you. It’s great to know the measuring appointment was on time and that our fitters did a fantastic job — including leaving everything clean and tidy!
We really appreciate your feedback and hope to see you again in the future.
Great service from the team
Great service from the team. Helpful instore and quick to send someone out to measure and quote
January 19, 2026
Reply from Floorstore - Harrogate
Thank you for your great review! We’re really pleased to hear you received helpful service in store and that we were quick to arrange a measure and quote.
Thanks again for choosing us and we really appreciate your feedback and look forward to helping you again in the future!
Everything went well.
We received good advice about choosing our carpets. Fitting went as planned and the whole process was carried out smoothly. We recommend floor store.
December 18, 2025
Reply from Floorstore - Harrogate
Thank you so much for your review! We’re really pleased to hear everything went well and that you found the advice helpful when choosing your carpets. It’s great to know the fitting went to plan and the whole process ran smoothly. Thanks for the recommendation, it really means a lot to us!
Wonderful team
Wonderful team, fabulous flooring and amazing customer service. Would not go anywhere else :)
November 12, 2025
Unprompted review
Reply from Floorstore - Harrogate
Thank you for your lovely review. We’re so pleased you’re happy with the flooring and our customer service. Your support truly means a lot to the whole team.
Hard flooring
We recently bought some hard flooring from Floorstore in Harrogate . Great experience from start to finish
Service in store from Wendy was great- knowledgeable, friendly and able to meet our short deadlines
Assessor came out same day to check the job and the fitters Karl and Joe were brilliant. Had to herring bone a plant room with lots of pipes / small kitchen and a bedroom.
So professional. Very pleasant and took care to make it look perfect. Really pleased with the results. Wish we had found this store sooner ! Would highly recommend - thank you
November 24, 2025
Unprompted review
Reply from Floorstore - Harrogate
Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear you had such a positive experience at our Harrogate store. Wendy will be thrilled to know her knowledge and support made the process smooth for you.
We’re so pleased you’re happy with the final result, and it means a lot to us that you’d highly recommend Floorstore. Thank you again, and we hope to see you back in the future!
New carpet? Try Floorstore first.
We tried a number of other local carpet stores but they all fell short of the service on offer at Floorstore. Reception in the store is friendly and helpful without being pushy and, importantly from our point of view, the price for the carpet we chose was competitive. Communication throughout was good, delivery was on time and our fitter, Connor, was brilliant. Really, what’s not to like?
October 22, 2025
Unprompted review
Reply from Floorstore - Harrogate
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our team from the warm welcome in-store to the smooth delivery and fitting. It’s great to know you found our prices competitive and our service a step above the rest. We really appreciate your recommendation and hope you enjoy your new carpet.
- Isaac
Thrilled and thankful!
We are thrilled with the new wool carpets supplied by FloorStore, Harrogate. And their customer service is excellent, every time. The fitter was prompt on arrival, and worked very efficiently, and showed us a few things when he had finished installing the underlay and carpet.
April 1, 2025
Unprompted review
Reply from Floorstore - Harrogate
Thank you for your wonderful review. We’re delighted to hear that you’re enjoying your new wool carpets and that our Harrogate team delivered the high level of service we strive for.
It’s great to know the fitting was carried out promptly and efficiently, with everything explained clearly. We truly appreciate your feedback and look forward to assisting you again in the future.
Very happy with new carpet
We had a new landing carpet, as well as stair runner including stair rods supplied and installed by Floorstore, and they were fantastic throughout. They were very friendly and helpful as we looked for the right carpet, provided guidance and helped us to find an option we were happy with. The contracted fitter was excellent, arriving when he said he would and has done a very good job. Special mention for the fact that they arranged new door trims, which we hadn’t added to our order, to be delivered up from Leeds on the same day at no extra cost. A big thank you to Wendy, Ian and Adrian for their help.
September 3, 2025
Unprompted review
Reply from Floorstore - Harrogate
Thank you so much for your wonderful feedback!
It’s great to know our team were able to guide you in finding the right option and that the fitting was carried out to a high standard. We’ll be sure to pass on your kind words to Wendy, Ian, and Adrian — they’ll be thrilled to know their efforts made such a difference.
We really appreciate you choosing Floorstore and look forward to helping you again in the future.
We are happy with the service…
We are happy with the service especially from Wendy and Adrian ,both were always at the service.we received nice comments regarding the flooring.
From Azad and Anna
July 29, 2025
Unprompted review
Reply from Floorstore - Harrogate
Thank you so much for your kind words! We're delighted to hear you were happy with the service.
It's also wonderful to hear that the flooring received such nice comments. We truly appreciate your feedback and look forward to assisting you again in the future.
- Isaac
Kitchen Flooring
Overall, very happy with the flooring and the fitters they were excellent.
However, the communication from Floor Store regarding delivery of materials and fitters on the day was VERY POOR. These were both delayed. Without a phone call from myself neither would have happened.
April 14, 2025
Unprompted review
Reply from Floorstore - Harrogate
Hi Sarah,
Thanks for the review.
Sorry to hear about the poor communication, we will look into this. but glad to hear that you're happy with your new flooring.
Regards
Isaac
Staff were friendly and helpful
Staff were friendly and helpful, carpet and underlay were good quality and prices. Carpet fitters were on time and were clean and efficient and didn’t mind moving a couple of pieces of furniture. Overall an excellent service. Thank you.
March 6, 2025
Unprompted review
Reply from Floorstore - Harrogate
Thanks for the review. Hope you're pleased with your new carpet.
Regards
Liz
Mixed experience with good products but installation and after-sales issues
Our initial experience with Floorstore was positive, with helpful showroom staff guiding us through material selection for four rooms. However, several issues emerged during and after installation that left us disappointed.
While the flooring quality appears good, the installation process was problematic. The contracted tradesperson completed the work quickly but left the space untidy and attempted to charge an additional £25 for what should have been included in the original scope.
A significant issue was Floorstore's miscalculation of materials, leaving us with over £100 worth of excess flooring. Their refund policy only covered unopened boxes, and they refused to collect the surplus materials despite having their own delivery vehicles. This would be particularly challenging for elderly or less mobile customers.
The company's after-sales service was poor, and their terminology during the process assumed technical knowledge that wasn't explained well. While we had planned to use Floorstore for additional rooms, we'll be taking our business elsewhere.
Positives
* Quality products
* Helpful initial showroom experience
* Quick installation.
Negatives
* Poor installation clean-up
* Attempted extra charges
* Material over-ordering with limited refund options
* Weak after-sales support
* Technical terminology not well explained.
January 3, 2025
Unprompted review
Reply from Floorstore - Harrogate
Hi Simon
Thanks for the review.
We have looked into this for you and can see that the extra flooring was collected from yourselves, and you were issued a refund. In terms of the additional £25 this was charged by the fitter for work that fell outside of the original brief for adjustments made to a door.
We hope that despite the issue you encountered you are pleased with your new flooring.
Regards
Liz
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