Floorworks™ Floor Fitting & Renovation Services Reviews 95

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, hard work, and polite demeanor, often highlighting their efficiency and helpfulness. People are particularly satisfied with the high quality of the service and the excellent finished product, noting that their floors look brand new and are restored to a high standard. Many consumers also appreciate the great customer service, finding the team communicative and accommodating. However, some customers also noted issues with the initial quoting process, mentioning that surveyors were rushed and did not accurately assess the scope of work, leading to discrepancies on the day of service. A few other people also felt that there was a lack of apology or communication when problems arose, causing wasted time and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers consistently express high satisfaction with the service provided. Many reviewers highlight the... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high-quality finish and... See more

Product

Customers consistently note positive experiences with the product. Many reviewers are delighted with the... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent workmanship from Floorworks, Ian did an amazing job of restoring our 14 year old solid oak floor through hall and kitchen. Looks so good after sanding and sealing. Also had dark stained flo... See more

Rated 5 out of 5 stars

Great service and no surprises. The sanders worked very hard and gave us an amazing result despite our builder having laid our reclaimed floorboards the wrong way up with discolouration all over. Fir... See more

Rated 5 out of 5 stars

Great job installing my engineered wood floor. Fitters arrived promptly and were very communicative throughout the day, working with us on which boards to use where. Proactively raised issues with u... See more


Company details

  1. Floor Sanding and Polishing Service
  2. Floor Refinishing Service
  3. Wood Floor Installation Service
  4. Wood Floor Refinishing Service

Written by the company

At Floorworks™, we believe that a beautiful floor is the foundation of a beautiful home. Serving London & the South-East, we are a team of dedicated flooring experts specialising in the professional restoration, installation & supply of all types of wooden floors, laminate & LVT flooring. With over 17 years of industry experience, we have built a reputation for excellence by combining traditional craftsmanship with modern technology. Whether you are looking to breathe new life into original floorboards or install a bespoke herringbone parquet, our mission is simple: to deliver flawless results with honesty, proficiency, and efficiency.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

95 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Awful company to deal with

Awful company to deal with. Profit is all they care about. I found Martin to be rude and pushy. Two months after the job started it has yet to be complete in my one bedroom flat (bedroom and bathroom excluded). Quality of the floor is poor, it already has scratches however the prices are high. I do not recommend.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and no surprises

Great service and no surprises. The sanders worked very hard and gave us an amazing result despite our builder having laid our reclaimed floorboards the wrong way up with discolouration all over.
First time we use floorworks and pleasantly surprised. Now considering using them to sand our first floor.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I’m very pleased with the engineered…

I’m very pleased with the engineered wood flooring completed by Dimitry and Hriato. The workmanship is excellent—the pattern is precise, beautifully laid, and adds real character to my home.

They were professional, punctual, and easy to communicate with throughout, keeping everything tidy and ensuring I was happy at every stage.

I’d happily recommend them to anyone looking for high-quality flooring.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

I am absolutely delighted with the…

I am absolutely delighted with the parquet flooring work completed by Dimitry and Hristo. From start to finish, they demonstrated exceptional professionalism, attention to detail, and genuine craftsmanship.

The quality of their work is outstanding—the parquet pattern is beautifully laid, precise, and adds real character and elegance to my home. They took great care to ensure everything was done to perfection, and their dedication really shows in the final result.

Not only are they highly skilled, but they were also punctual, respectful, and easy to communicate with throughout the process. They kept everything tidy and made sure I was happy at every stage.

I would highly recommend Dimitry and Hristo to anyone looking for high-quality flooring work. They have truly transformed my space, and I couldn’t be happier with the outcome.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Floor works carried out on our wooden floor barn and customer services and prompt invoicing were phenomenal. Outstanding service provided.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great results!

Professional work done on time according to schedule, with great results! The team has worked hard always willing to meet expectations.
We are super happy with the results and would not hesitate to recommend!!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Top-tier floor restoration by Kiril at Floor Works

Kiril from FloorWorks did an amazing job on our floors! He was fast, the quality of the sanding and lacquer is top-tier, and he was incredibly responsive from start to finish. It’s rare to find such high-quality work paired with such positive vibes. Highly recommended!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Stress-free experience

I had a stress-free experience with Floorworks. Martin provided a quote promptly based on the photos I provided and sent out fitters within a few days. They did a brilliant job restoring the engineered oak floor.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless floors, outstanding service

I have never worked with a company that was so adaptable and considerate whilst also being so competent and highly skilled at what they do.
I booked Floor Works to repair, sand and varnish our wooden floors after an unfortunate oil spill in our kitchen. Our customer service contact Martin was incredibly kind and supportive in helping me purchase the correct replacement boards. He held my hand through the process and offered expert advice, thinking through every aspect of the process and making sure the work could be done as quickly and efficiently as possible. Without his help I would have wasted huge amounts of money on the wrong product - he went above and beyond.
Our engineer Kiril was also amazing. He adapted his plan and helped us move our furniture in a way which made it as least disruptive as possible - working around our young baby’s needs. The work he did was impeccable - he removed deep scratches which I never thought would come out and matched the colour of the varnish perfectly. He worked longer hours to make sure it was done in time and communicated clearly throughout. He was a joy to work with.
I really cannot recommend Floorworks enough! They provide expert support and high quality work, all at a very reasonable price. I couldn’t be happier.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company and…

I highly recommend this company and thank them for making my home so beautiful and perfect. Dimitri was so very helpful and patient in explaining me the whole process and making sure I was happy at every stage. Kudos to him and the FloorWorks. Thankyou

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Superb professional work

One of the best work I have ever seen for wood flooring. Dimitri and the Team did a fantastic job for my house wood flooring for 6 bed rooms. I had wooden flooring in my previous house. When I compare both the house woodwork, Dimitri works goes to the top. They did finished their work within given timeframe and excellent way they explain you around how you need to take care of the wooden floor.
I would certainly 1000% recommend them for any kind of wood flooring work

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Chris and Dimitri and the young man with them were amazing- worked super quickly, amazing quality and lovely guys. So happy with our floor, thank you so much!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fast & Fantastic!

Dimitri and he’s team were awesome! Very efficient and enormously kind and inclusive in the process. Showed up timely and cleaned up nicely after. The result is fantastic and I couldn’t be happier. I’d highly recommend :)

February 14, 2026
Unprompted review
Rated 3 out of 5 stars

Misleading quote, excellent service.

Service was excellent, however quote was misleading. The quote did not say it was excluding VAT and did not mention VAT anywhere. This led to a nasty surprise when we received the invoice.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

A great service

A great service. Really helpful on the phone and able to give good advice then be flexible on how much I wanted to do the day based on the initial sanding (Extra staining and/or gap filling). The guys who came out were also great. Really pleased with the service and the finished product. Money well spent. Would definitely recommend.

January 8, 2026
Unprompted review

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