Floramamma Reviews 

437
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

La migliore esperienza da Toronto, Canada, in circostanze tristi. Angela e Domenico hanno effettuato i nostri 3 cestini con breve preavviso e con compassione ed empatia. Mia madre ed io ringraziamo... See more

Rated 1 out of 5 stars

Bought 2 wrap cover up dresses. Bought size according to size chart (14), Far too small and appallingly poor quality, looked like rags. Contacted customer service who told me I received what I ordered... See more

Rated 5 out of 5 stars

I'm a new customer from USA who wanted to send flower/plant arrangement to family in Italy (Puglia) and found this site that serviced that area at reasonable prices. They were one of the few that prov... See more

Rated 5 out of 5 stars

I recently had a wonderful experience with Maria Fiorista! I had a last minute birthday request for our wonderful Co-Founder who was staying in a hard to find Villa in Italy. Maria and her team went a... See more

Company details

  1. Shopping & Fashion

Written by the company

Flora Mamma, Delivering flowers same day to any location in Europe. Call today on +44 20376 92171


Contact info

4.1

Great

TrustScore 4 out of 5

437 reviews

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4.1

All reviews

(437)

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Rated 5 out of 5 stars

Information about the size on site

Hello guys.

I ordered the boots through the floramomma site.
I wear 37 European size, and I ordered 7 according to their options.

I'm just wondering if the sizes on the site are UK or US?

I thought it was US, but if it's UK I'll definitely get more than I wear. I sent them an email and I hope I can solve the problem.

Thank you

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have ordered several times from here, and each time the bouquets have been top quality.
This Christmas was the same, with additional gratitude to their customer service! There was an issue with the order (product not in stock at the last minute), but instead of leaving us disappointed, customer service and the owner of the local shop worked diligently to make sure we and the recipient were satisfied. And we all were extremely impressed!
Thank you very much.

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Super service

Super service, very friendly and really interested. I would every time choose this way of sending flowers again. Thank You!

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

I had the best experience ever

I had the best experience ever. Initially I ordered on the wrong date. I emailed them immediately to let them know. They responded quickly and corrected the delivery date. The flowers are gorgeous. And everyone is happy. Thank you

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great service!

Easy to buy and pay. Kind response upon inquiries and delivery on the day requested. Much appreciated. Plant is in excellent shape!

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!
I had a very specific request to cheer someone up and that someone lives far away. One of the flowers I requested was unavailable and time was not on our side, so everything was done so that an alternative was found. Oh and the flowers lasted for weeks, which had an even better effect to all.

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

I live in South Africa

I live in South Africa . I send flowers to a very special person , living in Barcelona , Spain.
Each order exceeds my expectation , I get more than what I paid for . It is absolute value for money.
The delivery is perfect , on time , to the right person .
I often request different colors , each time the clors is perfect.
I recommend FLORA MAMMA , they are BRILLIANT

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered these for my daughters from overseas. They received it right on time as the landed. Lovely flowers. True to photo i will definitely use them again. Ver easy experience
To order.

February 5, 2022
Unprompted review
Rated 5 out of 5 stars

The flowers were beautiful and…

The flowers were beautiful and delivered right on time. The customer service was amazing. I needed extra help with something and they went above and beyond to help me and communicated with me throughout the entire process. Best florist I have ever used!!! Thank you!

February 5, 2022
Unprompted review
Rated 5 out of 5 stars

Recommend

I am in the US and needed flowers delivered in Germany. Floramamma was very helpful in expediting my order. Flowers, as per photo sent by recipient, were beautiful.

February 5, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient, polite and friendly service

I used Floramamma online to send my friend a plant for her birthday. The plant that I selected wasn't in season so they phoned me to explain and substituted another more expensive plant instead. The plant was delivered that day and my friend is delighted with it. I'm more than happy with Floramamma's service and polite, friendly and helpful staff. I would recommend them for prompt, efficient service.

February 5, 2022
Unprompted review
Rated 1 out of 5 stars

Pity bouquet with poor quality

Today the bouquet was delivered of disgusting quality, the petals are all dried up, the buds have faded, the bouquet will not live even 1 day. I am very disappointed with such a service, before the flowers were good, but now it looks like a pity. I will never use your service again, I have nothing more to add....

January 25, 2022
Unprompted review
Floramamma logo

Reply from Floramamma

Dear Malik,

We confirm that we have checked your complaint and we are so sorry if our delivery has disappointed your expectations but we can't consider the service wrong.

We confirm that we have correctly assigned the order to the local florist but the selected bouquet was not available for this reason the florist has arranged a bouquet with roses in mixed colors and pink wax flowers), according to the Substitution Policy of the website, which allows the local florist to replace the flowers when they are not available.

Only for clarification, we send you again the details of Returns & Refund Policy on the item:

Substitutions
Maria Fiorista operates an automatic “substitutions allowed” policy due to the seasonal availability of flowers and plants. We aim to match all orders as best as possible to the images on our website, but when flowers, plants, containers, and other items are unavailable, substitutions of equal or greater value will be made. This means that although the item received may be similar to the original order, it may not be exactly the same.

Obviously, the company is not obliged to inform customers when substitutions occur, since this is a policy that the customer has to check before making the purchase.
Clearly the florist must guarantee the freshness of the product and the economic value of the purchase and in that case this clausole has been respected.

Selected product:
https://floramamma.com/storage/products/a8/5b/ad/product114.jpg
Delivered product:
https://i.postimg.cc/pTLPTy58/delivered-bouquet.png

In fact, the florist has only replaced the pink chrysanthemums with the wax flowers, while, only for information, we need to clarify that the delivered bouquet has a higher value than expected, as the florist used more precious flowers .
What you define as disgusting quality, the petals are all dried up, the buds have faded, actually are a type of rose widely known as latin ambiance roses, with a slightly curled outer petal and slightly blurred colors and ecuador roses, therefore two products of the highest quality.

In any case since the satisfaction of our customer is our priority, by renewing our apologies, only to show you our good faith we will offer you a special discount (15%) if you still want to give us your trust for any future order.

Best Regards
Flora Mamma

Rated 5 out of 5 stars

Great!

My personal experience was great. It was a next day delivery, first gift to my wife since she moved back to Switzerland, I got my emails answered by support and they also reached out over the phone.

January 24, 2022
Unprompted review
Rated 1 out of 5 stars

expect a 30Eur bouquet when you will pay 100

As it was explained to me by the partner who delivers the order, let's say you pay 200Eur for you order that is made of 100Eur flower bouquet, 33Eur Lindt Chocolates and 66Eur Moet champagne, they contact a local florist and they say to them, we need from you to deliver an order of a total 90Eur, that must include a 30Eur Flower bouquet, a 20Eur Box of Lindt chocolates and a 40Eur Moet.
the local florist has to prepare a 30Eur bouquet, has to send someone to the supermarket to get the Moet bottle and the Lindt chocolates, and hast to deliver free of charge the flowers, this makes the florist with absolutelty no profits and Floramamma with 110Eur profit.
the problem are not the flowers, the problem is that Floramamma is so greedy that they want to have 110% markup on their orders.
the goog thing I got to know a honest florist that explained this situation and even showed to me that he was not lying about it and next time I will contact this florist directly to get what I pay for, instead of giving this huge markup to these scammers

January 14, 2022
Unprompted review
Rated 2 out of 5 stars

Order messed up

The flowers I ordered were substituted, with a completely different kind of flower… I ordered pink and purple Asters… I received an email the morning after I placed the order, telling me that the purple Astors would be substituted for white ones as the purple ones were out of stock. What was actually delivered was a bouquet of random wildflowers! Not even close to the types of flowers that I had ordered! I spent a lot of money on these flowers, and you substituted wildflowers that are cheap! They were also delivered on the wrong day. I am very disappointed with the service!

January 13, 2022
Unprompted review

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