The customer service here is a miss. On the day of the scheduled delivery, they messaged to say that the color of the tulips I ordered was not available and if they could replace it with another color... See more
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Review summary
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Reviews shaping this summary
The description said blush colored roses with gypsophilia but the bouquet arrived with red roses, green foliage and some white small flowers (not gypsophilia). Some of the rose petals have black edges... See more
I like the product but disappointed about the delivery system. The window for delivery is too wide (over 8 hours) and all the times l have ordered weeks in advance to have the person received it duri... See more
Company replied
Quality of product is really good. Flowers are fresh and boxed so quite secure. Delivery is slightly late even tho express option was chosen but within 30 mins of delivery slot. Didn't inclu... See more
Company replied
Company details
Written by the company
Florista.ph is a Floral e-commerce brand that thrives on delivering fresh and beautiful flowers across the Philippines.
Contact info
Metro Manila, 263667, Manila , Philippines
- +63 9673147850 / +63 9673147851
- support@florista.ph
- florista.ph
3.4
Average
398 reviews
Replied to 70% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went well
Went well very happy with the process. Good communication on my and receiver side
December 18, 2025
Unprompted review
Reply from florista.ph
Dear Martin Silsby,
We’re so glad to hear you had a positive experience! Clear and timely communication is something we take pride in, and we're happy it was reflected throughout your order. Thank you for choosing us, we hope to be part of more of your special moments in the future.
Warm regards,
The Florista.ph Team
Flexible and Helpful Customer Support
I had to make adjustments because the recipient planned to go out of town on the delivery date, so I let them know and they were able to quickly arrange a better schedule. They were also able to make sure they can contact the person ahead of time and correct any issues with the number. Only 1 star deducted because it is a little pricy for the items themselves.
December 13, 2025
Unprompted review
Reply from florista.ph
Dear OneWayOneShot,
Thank you so much for your thoughtful feedback! We're glad our team could quickly accommodate the schedule change and ensure smooth communication for your delivery. We understand your concern regarding the pricing and will certainly take that into account as we work on providing even better value. We appreciate your support and hope to serve you again!
Warm regards,
The Florista.ph Team
Excellent !
December 16, 2025
Unprompted review
Reply from florista.ph
Dear Nashan Simnoyan,
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and it means a lot to know we met your expectations. Looking forward to serving you again soon!
Warm regards,
The Florista.ph Team
Lovely Tulips, but service fell short
The quality of the flowers was excellent. The tulips were fresh, beautiful, and came in a lovely vase. The bear was also a nice touch and overall, the product itself met expectations.
However, considering the premium price, the service did not fully match what was promised. The delivery did not arrive within the indicated time window, which is especially important for gifts meant to be a surprise. Because the delivery was delayed, my partner had to inform me in advance that a package was coming, which unfortunately ruined the surprise. Had he not done so, I would have missed the delivery entirely as I needed to be elsewhere.
The delivery window is stated for a reason, and when it’s not followed, it affects the entire experience. It also felt as though the order may have been overlooked initially and only acted on after multiple follow-ups, despite the fact that the order was placed weeks in advance.
Additionally, the ribbon attached to the vase as shown on the website was missing, which was disappointing given the attention to detail expected at this price point.
In summary, the product quality is great, but timeliness, communication, and order completeness need improvement. With better execution on these aspects, the experience could truly match the premium offering.
December 15, 2025
Unprompted review
Reply from florista.ph
Dear April Jean Bacalso,
Thank you for your detailed review. We’re happy the flowers and gift met your expectations in terms of quality. However, we deeply regret the delivery delay and oversight with the ribbon, as well as the impact it had on your surprise. This is not the level of service we aim to provide. We truly value your feedback and will use it to improve our delivery process, communication, and overall attention to detail. We hope you’ll consider giving us another chance in the future.
Warm regards,
The Florista.ph Team
I WILL NEVER RECOMMEND ANYBODY TO…
I WILL NEVER RECOMMEND ANYBODY TO PURCHASE IN THAT ONLINE GIFT SHOP. BAD SERVICE
December 15, 2025
Unprompted review
Reply from florista.ph
Dear Tharaka Sandamanna,
Thank you for your honest review. We’re sorry that your experience was not a positive one. We are constantly working to improve our service and truly regret any frustration caused. Your concerns have been shared with our quality team for further investigation.
Warm regards,
The Florista.ph Team
fast and reliable.
Everything fast and reliable.
Gift was wrapped very nicely
Thank you
December 15, 2025
Unprompted review
Reply from florista.ph
Dear Rasmus Saard,
Thank you for the lovely feedback! We're pleased to hear that the delivery was quick and the gift presentation met your expectations. Ensuring a smooth and beautiful gifting experience is what we strive for. We look forward to your next order!
Warm regards,
The Florista.ph Team
We are satisfied with the quality of…
We are satisfied with the quality of the flowers
December 12, 2025
Unprompted review
Reply from florista.ph
Dear Marlon Manantan,
Thank you so much for your kind words! We’re delighted to hear that you were satisfied with the quality of the flowers. Providing fresh, beautiful blooms is always our top priority, and feedback like yours keeps us motivated. We hope to serve you again soon for your future floral needs!
Warm regards,
The Florista.ph Team
The flowers arrived as scheduled
The flowers arrived as scheduled—fresh and beautiful. My wife loved them. Many thanks for the excellent service.
December 13, 2025
Unprompted review
Reply from florista.ph
Dear Alfredo Jr Bernas,
Thank you for your lovely feedback! We're delighted the flowers arrived as expected and brought joy to your wife. Ensuring freshness and timely delivery is our top priority, and we’re happy we could meet your expectations. We hope to serve you again soon!
Warm regards,
The Florista.ph Team
There should be a real time tracking…
There should be a real time tracking system, not just the auto reply "order has been received and getting process." i.e. order is on the way to the recipient. Because some are getting an anxiety not knowing the status of thie order. Are their order going to make it on time or delayed so they can plan better especially if it's a surprised gift.
November 29, 2025
Unprompted review
Reply from florista.ph
Dear Kevin,
We truly appreciate your honest feedback. We understand how uncertainty about delivery timing can be stressful, especially for special moments. While we do our best to communicate updates, we recognize the need for real-time tracking and will definitely explore ways to improve this feature. Your suggestion is important to us, and we’re grateful for your patience and understanding.
Warm regards,
The Florista.ph Team
Customer service is superb
Customer service is superb, very accommodating, and responds to every enquiry straight away. Flowers are very fresh and look the same as in the picture.
December 11, 2025
Unprompted review
Reply from florista.ph
Dear Erlene rose Obligacion,
Thank you for the wonderful review! We’re so glad you were happy with our customer support and the freshness of the flowers delivered. Matching our product photos and exceeding your expectations is what we aim for every time. We appreciate your trust and hope to serve you again in the future!
Warm regards,
The Florista.ph Team
Delivery was very late
Delivery was very late. Despite paying extra for express delivery. Ordered 20 Red roses but received 15pcs only.
December 11, 2025
Unprompted review
Reply from florista.ph
Dear Ruth Cabayao,
Thank you for your feedback, and we’re truly sorry for the delay and the incomplete order. We understand how important each detail is, especially when sending a meaningful gift. Our team is already investigating the issue with our delivery and florist partners. We’ll ensure appropriate action is taken and a resolution is provided. We appreciate your patience and thank you for helping us improve.
Warm regards,
The Florista.ph Team
AVOID THIS PLACE
AVOID THIS PLACE, HORRIBLE COMMUNICATORS AND MISLEADING PHOTOS. ORDERED TULIPS WORTH ALMOST 10,000 PESOS AND IT DOESN'T EVEN COME CLOSE TO THE POSTED PHOTOS. THEY DIDN'T EVEN TRY TO REPLICATE. HONESTLY, EVEN IF IT WAS PRICED AT 1000 PESOS I WOULDN'T BUY IT IF I HAD KNOWN IT WAS THAT BAD. YOUR MONEY IS BETTER OFF ELSEWHERE.
AVOID THIS PLACE AT ALL!
December 12, 2025
Unprompted review
Reply from florista.ph
Dear Mark LLanto,
We’re very sorry to hear that you were disappointed with your order. We understand how important these moments are, and it’s unfortunate that the flowers didn’t meet your expectations. We’ll escalate this matter with our partner florist to better understand what went wrong. Your feedback is invaluable and helps us improve our service and transparency. Thank you for bringing this to our notice.
Warm regards,
The Florista.ph Team
Reply from florista.ph
Dear Sushila Sivasubramaniam,
Thank you for taking the time to share your experience! We're happy to know everything went well and the delivery was on time. Your trust and satisfaction mean a lot, and we hope to serve you again in the near future.
Warm regards,
The Florista.ph Team
Worst experience ever and never again …
I ordered a surprise flower combo from this shop that was dated December 7th. While the transactions of orders and payments went through well. Except for the promise of the delivery timing that was stated online, the selected timing at 1500 to 1900, and that was the worst experience knowing that the said shop has the option of express delivery within 3 hours, and then after reaching out to them million times via email and even international call not even one person answer and finally the delivery was successful and arrived at 22:00, dont ever trust this kind of shop. The mindset of the staff is so poor, they don't know how to take responsibility with their words and actions the worst company for sending a surprise with your loved ones so if you want your loved ones to be happy and be surprise don't ever order from here. Because they would only reason out the traffic and they would just tell you they will try their best but trying best not enough you have to deliver the promise that stated in your shop not having a filipino mindset that is always late. Be on time and accept the customers' feedback positively not blame the customers and state that you were just frustrated, by the way it is not the customer's fault so do the job and be responsible if you don't want criticism from your customers
December 7, 2025
Unprompted review
Reply from florista.ph
Dear Jannette Joy Cordero,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
Reply from florista.ph
Dear Porong,
Thank you so much for your kind words! We’re truly grateful for your support and thrilled to know you’re very satisfied with our service. It’s always our goal to provide the best experience possible, and we’re glad we could meet your expectations. Looking forward to serving you again!
Warm regards,
The Florista.ph Team
Perfect service.The delivery was on…
Perfect service.The delivery was on time.i will buy again.
December 5, 2025
Unprompted review
Reply from florista.ph
Dear Moroccan goods,
Thank you so much for taking the time to leave a review! We’re thrilled to know you were pleased with the delivery and overall service. Your trust and support mean the world to us, and we’re here anytime you need something special delivered again.
Warm regards,
The Florista.ph Team
It was a sudden request and requirement…
It was a sudden request and requirement from me for a special person with special occasion. The store willing to assist me with great service and manage to send a bouquet of roses on the same day !!😃 BTW this is my 1st attempt and I am from Kuala Lumpur. Kudos to this store ! Recommended to everyone in this world
December 5, 2025
Unprompted review
Reply from florista.ph
Dear Sha Sham,
Thank you for the amazing review! We’re glad we could assist with your sudden request and make the special occasion even more meaningful. Sending love from our team to Kuala Lumpur! Your recommendation means the world to us—we’re always here when you need us again.
Warm regards,
The Florista.ph Team
They delivered the order as promised…
They delivered the order as promised with no problems
December 3, 2025
Unprompted review
Reply from florista.ph
Dear Evan Toder,
Thank you for your trust! We’re pleased to know that your order was delivered on time and without any problems. We strive for smooth and dependable service every time. Hope to serve you again soon!
Warm regards,
The Florista.ph Team
A purchase made from the other side of…
A purchase made from the other side of the world with a website that is great to use.
The flowers sent arrived to the recipient on time who really appreciated the beautiful bunch of flowers delivered.
First class service will use again
December 2, 2025
Unprompted review
Reply from florista.ph
Dear Paul Claydon,
Thank you so much for your kind words! We're delighted to hear that you had a smooth experience ordering from abroad and that the flowers were well-received and appreciated. It's our goal to ensure a seamless process and timely delivery, no matter the distance. We truly value your trust and look forward to serving you again!
Warm regards,
The Florista.ph Team
Top tier service with fresh flowers!
Top tier service with fresh flowers!
How pretty the flowers and the set up was shows how much effort the shop puts into their products!
December 1, 2025
Unprompted review
Reply from florista.ph
Dear Christian Lim,
Thank you for the wonderful feedback! We take pride in crafting each arrangement with care and attention to detail, so we're happy to hear it showed. Your satisfaction is our greatest reward, and we're grateful you chose us. Hope to serve you again soon with more beautiful blooms
Warm regards,
The Florista.ph Team
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